They took my reservation, we’re not open for business that day (Saturday). So I couldn’t get my rental which totally screwed me! When I called the 800 number they were no help and basically said oh well🤷🏽. Will never ever use kayak or them again!
A rep called me from the initial pickup location (Marriott on Rampart, LV) the day before and informed me there were no cars, and that I had to find a place with a car by calling the res number. A car was found 12 miles away - which wasn't too bad - but I was charged more for it because of the pickup location change, of which I had nothing to do with. Everyone tells me a different story on who to call to get that rectified. And the Centennial location JUST happened to have ONE car available, and only because I got there just after they opened. This is not the first time, even as a Gold member, these locations did not have a car, despite weeks-ahead reservations. And it's not the first time I was asked to do a job that was clearly a rep's job, not mine. And, it's not the first time I had to spend time getting a payment amount squared. Hertz, like a few other car rental organizations, need to make their processes AT LEAST acceptable.
Car wasn’t ready when I arrived.. it’s not even at the location I have to go to other locations to pick up the car because the driver called off so they don’t know what time the car will arrive so I drove there myself to pick up the full size van
Dealing with the agents and the speedy service, nice vehicle.
There was nobody at the desk to pick the car up from after we had reserved it online. Hotel staff gave us a number to call, and they did not pick up. We waited 30 minutes and after nobody showed up we left. Worst rental car experience I’ve ever had
We were sent to the wrong location which cost us close to $100.00 us for Ubers to get the car and another $90.00 us to return it. Not happy.
