Book Dollar car rentals in Las Vegas

Cons: Waited in line for one hour to pick up my car, should have more on staff if they expect that many people coming in

Cons: Rental was offsite of airport when I put in airport rental. I put in a pick up time and dollar rental offsite that it was scheduled at was closed at that time.

Cons: Longer than normal wait to get checked in. Longer than usual wait to get car

Cons: I arrived at the Gillespie dollar rental booth at 155pm my pick up time was at 2. I had ordered and confirmed a SUV Tahoe or similar. Had a confirmation number and everything. When I got to the booth I was told I would have to pay an extra 100$ for an upgrade because there were no other cars available. I declined stated I reserved a car and expect to pay that price he said he would give me a discount and upgrade the car or I wouldn't have any other options. As in there were no other cars available and because your company Dollar had no reservations I had to pay more. The clerk was helpful but did lie about the amount of cars you had and upcharged me on false pretense. I'm very displeased and won't be using this company again. I had a similar situation at a different company and they compensated me with no extra charge because of their mistake.

Cons: I start in $220 and finish $520 for ridiculous charges, like $10 per gallon gas, are you kidding me.

Cons: booked at off site location. had to pay $25 cab fare from air port to rent car.

Cons: Being given wrong information and having the car I paid for

Cons: We reserved and paid for a luxury car. We arrive and are told that we must take a standard car like a Ford Fusion or Altima. We ask if there will be an adjustment of the cost. They said no. They said they had a BMW which is lufxury but they wouldn't give it to us as it was a two door and we should be happy for the ford or Nissan as those were more roomy.

Cons: Only 1 person at desk in Las Vegas. Long line.

Cons: I was late on arrival and they did not honor the reservation price.

Cons: Gas tank appeared fuel but within a few miles it dropped to 7/8. Drove 79 miles and it took 5 5 gallons to fill. I pretty sure that car gets better than 22 mph.

Cons: Dollar are the worst company I have ever dealt with in any customer service industry. I reserved a "Premium" car. When I turned up at my reservation time & date, I was informed that they did not have a car on site to fulfill my reservation. Ok, I get that you can't make a car appear from thin air, so I asked for an SUV instead. They told me they only had a "Large SUV" on site, but they would only give me that if I paid a (significantly) higher rate - and they would only be able to do that with "supervisor approval" (the supervisor was conveniently not available). I argued (significantly) that was not how this works, however they would not budge. I was then offered an "Intermediate" (smaller) car. I said I would consider it if it was at a significant discount. Their response - "maybe 10 bucks". Again, I argued (significantly) that was not how this works, however they would not budge. I then asked if another Dollar in the area could fulfill the reservation, but they were unwilling to even try to make that happen. In the end, I just cancelled the reservation and got a car through Avis (who were awesome). Bottom line, do not even consider renting a car with Dollar.

Cons: The car was filthy on the inside.

Cons: We arrived in Las Vegas only to find that dollar couldn't honor our reservations because they didn't have cars

Cons: The smell of the perfume in the car was too strong

Cons: we got involved in a traffic accident with the rental car and had trouble communicating with the company afterwards about what steps to take. after filling out a accident report, they did not hand us a copy and we still could not reach any body to receive the claim number. calling the hotline never leads me to the right person to talk to and i did not get a reply to my email yet. also, we reserved the car before online and booked the insurance which was offered on there but did not know until the accident that it would have been better to book the insurance with the rental company directly and that it even existed.

Cons: I booked a full size car with priceline at dollar in Las vegas. On arrival he wouldn't honor it. He said only a subcompact would be available but a larger car is possible with substantial additional fees. The manager also wouldn't do it. I showed them the prices online right at the moment but they would not rent the car. I wasted 30 min before walking next door to enterprise where they gladly rented me a car at the correct price without my needing to go to priceline or any online site. Then they did a free double level upgrade. The enterprise folks were wonderful. They were the opposite of the dollar jerks.

Cons: I reserved a car for $85. When I got there, they had given my car to someone else, and charged me $140 for "the only car we have". I'll never rent from them again, and I'll tell everyone I know the same thing. Lame and unprofessional. I'll be posting about this on social media as well.

Cons: Smell in the car vemts and car

Cons: The customer service rep in Las Vegas was very condescending and rude. He suggested we buy an insurance package and when We politely declined because we have insurance, his attitude turned for the worst. He seriously was just being a jerk and treating my wife and I like we were toddlers. I am not a complainer normally, but my wife and I could not stop talking about how bad the customer service was during our pick up. Also, when we finally got our car, there were coke bottles rolling in the back seat, along with the previous renters back pack (which we turned in). We both rent cars all the time for work, and agreed that we will just pay a little more and go with National because they always treat us well. I mean we spent over $500 to rent the car... you think the company would be more courteous and value their customers. We are not looking for anything here, what's done is done, but figured their management would want to get honest feedback.

Cons: Though not a deal breaker, would like a better selection of cars.

Cons: When I arrived no cars were available and I was told the reservation was canceled. Customer support refused to find me another car and honor the negotiated rate set through priceline.

Cons: I felt unduly pressured by the clerk to accept a car different than what I expected. At six foot four and having a bad back I need a car with adequate legroom and back support which a Chevy Impala would give me which is what I was paying a premium price for. Instead I was offered a small Buick which would not have offered me a comfortable car for the three weeks rental at a premium price. I was kept waiting for an hour while a search for a Chevy Impala supposedly was happening while my wife waited outside the Las Vegas Airport arrival area in windy cold weather waiting for me and the car. I eventually was offered a Chrysler 300 which I later learned is a year old car not a new car which I would expect for a premium price. While the Chrysler 300 turned out to be a fine car for the trip I did not appreciate experience at the rental center in Las Vegas.

Cons: Desk person lied to me about the price of gas to get me to buy it from company. Said it was $1.00 more outside when in reality it was the same price. I paid for half tank of gas I did not use. Because of his misrepresentation. Also told to choose any car in section 5 when in reality there were only 2 cars and both were the same. That was quite amusing. I would have never purchase the gas had I not been lied to. Very unhappy, gave a negative survey and won't rent from Dollar again unless I am reimbursed for at least $15.00 dollars of unused gas. Also AC did not work very well. and upon returning there was only one person checking in returns for about six or seven vehicles. Very slow to get out.

Cons: The car we got was clean and ran fine, but had scratches all over it and a crack in the windshield. The biggest problem we had was when dropping the car off, we realized that we had been charged for insurance, after specifically telling the guy at pickup that we didnt want it. At no time during pickup was I ever given a rental total that was different than what I booked and I was not shown a summary of the bill before walking away from the counter. When I called to complain - the lady was super rude and told me I was wrong, that when I signed the total would have been there. (It wasnt - I would've noticed a bill more than twice my quote when I booked). Then she told me it was my fault for not reading the contract before I walked away from the counter and my bill total was on the front page in my envelope. (Our bill total was buried in the envelope behind over 8 pages of "terms and agreement"). What was supposed to be a $50 rental ended up costing over $100 and they were very rude on top of that. I would not recommended Dollar to anyone and I will never consider using them again!

Cons: Hours were 8-5, so had to return car a day early & hire a shuttle to take us to airport, because our flight left before Dollar car rental office opened.

Cons: Though I had a reservation, Dollar did not have the car I reserved available for me at my appointed time. I was informed I would have to wait for a car to become available, but they could not give me an estimated wait time. I asked the representative if they could give me a different type of vehicle, but they did not have any cars available at all. I did not end up renting a car from Dollar, and I would never recommend this company to anyone.

Cons: They claim you could rent with your debit card, yet once you arrive, they wont honor it. Had to find a last minute rental company.

Cons: What I didn't like was a DOLLAR team member directing me to a choice of cars types I didn't reserve / pay for. After checking in at the DOLLAR counter, I was directed to the garage office where a woman said to me I could choose ANY car in Lot 5 or 6. As I walked toward those areas, another woman said I was to choose a car from the end of the Lot............a sub-compact. I wasn't asked what type I rented and to wait for one available. Or to choose from a size up from what I rented.....an option offered to me in the past. As I was inspecting my rental, a compact was delivered by an employee and I changed over to it instead. My overall experience was good but it didn't start out that way.

Cons: Horrific customer service. First their hours are a joke (9am-5pm). It's Las Vegas, c'mon! Our plane got in later than 5pm so we went to a different location where they tried to charge us $400 more than what our reservation was for. We were then told by that location that we had a 24 hour hold on this location and we can get it in the morning. We called the location at 9AM tell them that we were on our way to come get it and they said that they had canceled our reservation and had nothing else available for us. They were completely unapologetic and extremely disrespectful. They made ZERO effort and down right refused to help us get us into a car at one of their other 3-4 locations in the area. Needless to say, we found another car through National Rent A Car. You all should consider reprimanding this location or stop working with them all together. Look at their reviews online. It seems this is a common occurrence.

Cons: The lines can be a bit long.

Cons: I didn't like that the only way to make a change to the rental contract was to go back to the Dollar Rental Location. I also didn't like that after being left stranded for four hours waiting for a replacement rental I could not speak with a manager about my dissatisfaction until I returned my car. I was left stewing about the whole ordeal for four days and in the end the manager was absolutely reasonable and honored my request. It would have been nice to have the whole issue dealt with ASAP so I could move on with my week.

Cons: I was charged another $15 that was not mentioned anywhere in the booking. I want real numbers when deciding where I should rent from. I feel I a little taken. Also the car needed a detailing on the inside. There was a smashed bug on the windshield. It was super dusty. And the windows all in it needed to be washed inside. One more thing. The line to check in was super long and only 3 people working. No kiosks were open.

Cons: The whole upcharge attempt and pressure to buy un needed insurance . Even after pre arranging everything at the time of pickup the price jumps up over $100 more than estimated. When asked they fixed it but you have to make sure you watch them. Shame on the companies for applying too much pressure on the street level employees. They are forced to do this and I will just deal with The company I know don't play games in the future

Cons: There was not any SUV's or large Cars at Rental location you confirmed in my reservation. you cost me 2 cabs and 3 hours until I could get an SUV to fit my luggage and family and also at a different price than was confirmed in my reservation. This was the first and last time I would use Kayak. I feel you owe me Money for my time , trouble,and cabs etc.

Cons: Automated pick up but not drop off.

Cons: Long line of folks with reservations on Saturday April 8th at the Las Vegas 3775 Swenson Ave location but they had no cars to match the reservations. They were understaffed and not at all helpful. I ended up taking a $30 taxi to a competitor for a last minute / overpriced rental.

Cons: We requested a small to mid size SUV and they gave us a full size. we knew we would be racking up the miles and there were only two us so we did not need or want such a large vehicle. They said it was the last they had. I assume we used about 20 additional gallons :-( And the car DID NOT have a USB! where did they find this thing? I noted my issue and they provided a $50 credit, so there was some help from CS.

Cons: Wait time is too long. The day I pickup the car, there is only one agent working. I have to wait in line for about 30 minute. Then they gave me the key saying the car is parked outside . But I can't find the cat. It turns out the cat is not cleaned yet. Do they cleaned the car, that took me another 30 minutes

Cons: So, I booked my rental and paid for the standard car. When I went to the airport, gentleman said that I booked a compact car and he said that there is no standard or full size available. And then he said, if I pay $14.99 per day, I would get a standard car. He threatened me to cancel and was being a bully. Cussed multiple times in his native language and then closed the counter. After an hour wait, they said they do not have any cars available and moved me to thrifty. At thrifty I paid 39.99 additional fee for the upgrade and the lady said she is going to give me dodge challenger. When I went to pick the vehicle, they said they only have VW jetta and that is all they could do. The vehicle had service light ON, oil change light ON and had weird transmission issues. I had to exchange the car next morning with an other car and the gentleman said you picked mid-size vehicle while you paid for full-size/standard and gave me a nissan.

Cons: They gave me a car I didn't want or pay for. The engine light came on in Williams AZ and stayed on until I returned to Las Vegas. I had to worry about this problem as the car would not run right. It also used a lot more gas that I had to pay for. I feel they should of given me a total refund. Will not use Dollar again.

Cons: Members of our were delayed, but rental location would not hold the vehicle for us past a certain time. Had to go pick it up (not at the airport) and then drive back to airport to pick up our delayed friends.

Cons: It wasn't perfectly clear when I book that there was no shuttle from the airport to the Swenson address in Las Vegas. Maybe I just didn't see it. I took a cab to the location. They did shuttle me to the airport when I returned the car. Great service, fast and a perfect score for everything else. :)

Cons: The line to pick up the car was quite long. With the exception of one employee, the staff seemed to have no sense of urgency; often walking away from the counter after finishing with a customer. No one walks around the car with you to assess. You have to mark up a paper yourself.

Cons: Bill was $90 more than I agreed to pay online

Cons: I screwed up and made the reservation in my name instead of my husbands. The person checking us in at pickup was NOT helpful and in the end we spent over $100 to add him as a driver (even though he was the only driver) AND the car we received was not the same level of car as that I reserved. Additionally, it took a very long time. It took approximately 1.5 hours to receive the car.

Cons: First of all the VAN was not available and the Dollar Rep doesn't have any option to get the VAN from nearest branch. They are very rude and not giving any respect to the reservation. Finally i have to spend few hrs to talk to Dollar Customer support to get VAN from Airport Branch. kids were stuck at the airport, other subsequent plans messed-up. I will never rent car in Dollar any more.

Cons: The car did not look like the advertisement, so I had to pay much more for an upgrade. They did not offer a free upgrade and I was expecting a sedan but they only had hatchbacks. Had I known this I would have gone elsewhere.

Cons: Rental was closed when I arrived. Had to stay overnight nearby.

Cons: Very poor customer service and an extra charge for smoking in the car when I don't even smoke. Very dissatisfied and will never use dollar car rental again.

Cons: I was pretty upset that the reservation didn't warn me of the $350 deposit that was required to pick up the car. The guy at the counter was also very rude from the start. When we went to pick out a car they advised us to pick any car in two rows, the first one we wanted they said we couldn't take because it had engine issues(not sure why it was in the line up then). Finally picked a car that was ok and at least returning it was simple. Everything else sucked, not going with them again, hidden fees and rude customer service

Cons: They were very slow to check people in so there was a lot of time spent waiting to pick up the car.

Cons: The car return procedure was very poor. They refused to receive the car unless it was parked in the return line (that line was full when we arrived) The counter person demanded I produce the ending mileage rather than the person managing the return line procuring that as I have experienced with other rental companies The counter person argued with the gentleman in front of me about assessing a penalty fee when he wanted to turn in his car a day early. That seemed counter-intuitive. He wants to return the car early, isn't asking for a reduced rental fee but is hit with a penalty for making that car available to be rented again sooner. Makes no sense to me. Fortunately no extraneous fees were assessed to my contract!

Cons: Pick up took more than an hour . Car wasn't very clean They seem understaffed

Cons: Poor location, only 3 or 4 cars ...

Cons: It started off it was torrential winds outside and though staff were on the property, since the store didn't open for 5 minutes they let all 8 of their customers wait outside in the wind and rain. I had reserved an SUV because the size was a non negotiable necessity. They didn't have any SUVs, and they wouldn't collaborate with other Dollar locations in the area to see if we could obtain one elsewhere. I was with them for 75 minutes offering potential options, calling other Dollar locations MYSELF. It was absolutely awful. For my trouble they said they'd give me a free tank of gas, which they failed to document in the system requiring me to relive the whole morning with the Dollar staff at drop off.

Cons: I did not like that all of the cars to choose from had no fewer that 20,000 miles each and were worn out. The car I selected, I discovered, hesitated at times, which made it interesting on highway on-ramps, and the ride was harsh and uncomfortable. Also, the new policy of requiring a gas receipt upon return is offensive. I was told that this is ostensibly to protect the next customer in cases where someone drives only a short distance but the gas gauge needle is still on Full. Puh-lease. Perhaps, if Dollar wants to demonstrate its concern for their customers, they might lower the $9.99 (!!!) per gallon price if they have to add gas. Give me a break. Next time I'll shop around some before deciding on Dollar. Modertaely disapoointing experience.

Cons: Very friendly staff. Will definitely use again. The car was smaller than desired however it was adequate.

Cons: We reserved a full-size car (webpage indicated Chrysler 200 or similar) though were given a mid-size Chevy Malibu for the same rate. The company refused to adjust the price saying that they consider Chevy Malibu as a full-size car. We complained to the management of the company but received only a kind email reply in which they apologized and said that they did not have a full-size car at that moment (since other customers did not return their cars in time). I think it is a pure mismanagement and cheating not to know what cars you reserve to your clients and not to charge accordingly. We were very disappointed and deceived as there were 5 adults traveling in a car for a very long journey of 2 weeks.

Cons: Both pickup of vehicle and the attempt to return it were nightmares. Two Dollar locations without notification of the correct one leads to a lot of trouble. Unneccesary cab fares result in both cases. Swenson location is definitely not a full service customer friendly organization.

Cons: customer service was just fair

Cons: I will never use Dollar again. A month in advance, I booked a car for a week for $307 with pick up at the Dollar counter on the Las Vegas strip (Treasure Island casino). I took a $35 cab ride from the Las Vegas airport to the Dollar counter only to be told that they had no cars available despite my reservation. The agent refused to do anything to try to honor my reservation or find me another car. I called Dollar customer service on my own and was told that, if I took another $35 cab ride back to the airport, I could rent an equivalent car from Dollar there for $1147 -- an $847 increase over my reservation quote. Despite my insistence, Dollar simply refused to honor the price they had quoted me a month earlier. I refused to fall for this bait and switch and went to another a car rental company instead, where I paid $577 for an equivalent car due to the last-minute nature of the reservation. So I am out $270 more than what Dollar promised I would have to pay, plus a $70 round-trip cab fare that could have been avoided if Dollar had bothered to let me know they had no cars available at the downtown location. What a way to do business. Never again!

Cons: The original location where I was to pick up my car called me at 11am the day of pickup to tell me they have no cars with NO alternative suggestions. I was so angry, it ruined my flight to Vegas. Luckily the Dollar location at the airport (where I originally thought was where I rented the car in the first place) set me up. I'm more pissed at you Kayak for not making it clear where I was to pick up the car when I clearly requested a car rental from the airport.

Cons: The car had a very bad smell....

Cons: They over booked and didn't have my car.

Cons: The car had a bad smell when using AC. This car had the bare minimum equipment. You could only open the car by using the key on the front driver seat. It was missing the back seats head rests too.

Cons: Line at pick up took a long time.

Cons: No car at the location scheduled. No help at that location. They suggested I could rent from another rental company. Took matters into my own hands went to another Dollar location and they were great and set up a car with the same rental rate.

Cons: We made our reservation 2 months in advance. Dollar canceled our reservation 2 hours before our pickup time saying they were out of cars. We were left in a hotel without a car and spent our first half day of vacation finding another car and paying more than we had planned.

Cons: Our car was supposed to be picked up at 8am and we when we got to Dollar they had no cars at all on the lot. We were put on a list (even though we reserved a car) and had to wait for cars to be returned before we could leave. We finally left Dollar at 1:30pm. We were told that corporate overbooks reservations. When we looked online they were still renting cars from the location we were at even though no cars were available. It was very frustrating!

Cons: Kayak generic car offer ended up being a misleading come on that cost me more than double, partially cause of unwanted coverage that I had rejected but that got added and was overlooked by me when the contract got re-written for the third or fourth time.

Cons: I made a reservation two months in advance, and showed up on the day of the reservation to learn that "We don't have any cars; sorry." There was NO attempt to offer any alternative beyond "I can give you the 1-800 number to file a complaint." By far the worst customer service I've ever experienced from a rental car agency. DO NOT RENT FROM THIS LOCATION.

Cons: This store was chaotic and I felt bad for the employees. They were stressed and short with everyone. Under staffed and would not offer shuttle pick up. No inventory! Never again!

Cons: Nothing

Cons: I requested a rental car from the Las Vegas airport location, what I received was a trip to the wrong rental car location and ultimately a rental car from another dollar location at an inflated price. (The address was listed for the original car rental location but how the was I supposed to know that wasn't the rental car location for the airport, as I had requested? The agent at the rental car location stated that this happens all the time). I was offered the same car I'd originally "rented" for better than three times the originally quoted price. The agent "helped" me by putting me in a compact cat for once 1-1/2 times the quoted price. ( a car I'd never purchase, so why would I want to rent one???). My only other option was to pay a $40 cab ride and waste a couple more hours at the other location......

Cons: The drop off agreement was to go to Phoenix Sky Harbor. As a result we had to take a $100 cab ride to Mesa Gateway. The dropoff plan was a mess. I will not use Dollar again. There was no solution to drop off the car near Mesa.

Cons: Nothing

Cons: Long wait for my vehicle to be ready to go. Drop off, though, was quick and smooth.

Cons: 2nd choice car (see above) had almost no acceleration to speak of, and the idle was adjusted so low that the car felt and sounded like it was going to shut down and die at every stop sign or signal. Had to rev the car repeatedly at stops, which was unnerving and annoying, not to mention dangerous...picture a boxy Mitsubishi Mirage revving its engine next to a new Audi A5 or next to a bunch of homeless people in North Las Vegas. Since we were only in Vegas for 2 nights it wasn't worth swapping out the car but in retrospect it probably would have been the correct thing to do. So my rating is 5 stars for the employees and 2 1/2 stars for the cars...

Cons: Had no vehicle when we got there. They had no record of reservation and no vehicles.

Cons: When the reservation was made on the website it indicated it was for a full size car. When I arrived the Dollar agent said it was a compact car.

Cons: When I reserved the car in Vegas, I told them on site rental. Instead it was off site, and we were told to taxi there. Ended up on site and paying lots more. Not our fault!!! Pickup was a nightmare with ill husband. Never Dollar rent a car again. Ever.

Cons: We arrived at the facility and were told that they did not have a car for us and we would have to sit down and wait. They called us up 60 minutes later and said they found a car at a different facility. When we said we needed to travel to Phoenix they responded that they could give us a different car but not at the lower rate for that car. They did let us return the car with out filling it up. While the customer service person was terse, the gentleman that brought the car out and helped with the walk around was pleasant and helpful. I feel that this was a bit of a "Bait and Switch" deal.

Cons: On the morning I showed up to pick up the car I had reserved weeks before, I was told there were no cars at any of the Las Vegas locations. The Dollar employees made zero attempt to help make other arrangements and acted as if this was a totally normal part of their operations.

Cons: Terrible customer service. The man helping us seemed annoyed by our questions and was rude. They charged us way more money than what the reservation was for. At the end decided to go rent a car with another company.

Cons: I couldnt even get a car.