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2.0
Pros:One of the individuals in my party was in a recent accident. We had a compact SUV reserved. We asked for a slightly bigger SUV to make it easier for the passenger to get it and out of the vehicle. They "upgraded" me to a Ford Edge. They showed me the new price which was the same as the original price I was quoted through Kayak. I agreed. It wasn't until I was driving off the lot that I realized they charged me double the price I was quoted from Kayak. Kayak quoted $599 for the 6-day rental. Dollar charged me an additional $599 to upgrade to a Ford Edge. When I called Dollar's customer service line, I was told that a Ford Edge is classified as Compact SUV, which is what I originally reserved. I returned to the counter to voice my concern and was told that a Ford Edge is not considered a compact SUV in Las Vegas. The manager told me he would work it out and returns with an option for me to upgrade again for an additional $40 a day. Taking advantage of a disabled passenger is unconscionable.Cons:Charge the fair market value for a Ford Edge.Reviewed 8 Jul. 2021
review from![kayak]()
2.0
Cons:On June 15, 2021 we landed in Las Vegas after a 4-1/2 hour flight from Pittsburgh. Upon turning our phone back on, there was a message from Dollar Rent A Car saying that they were overbooked and could not fulfill our reservation. After going to many other rental car agencies who did not have any cars to rent, we finally found one at Payless. Grateful that we found a rental car, but we paid twice the amount as our confirmed price from Dollar.Reviewed 1 Jul. 2021
review from![kayak]()
2.0
Pros:The staff were very unprofessional and rude. Did not disclose the pricing for earlier return ofcr ER natal. I was charged $144 for a 1 day rental. That is ab ssd's absolutely absurdReviewed 21 Jun. 2021
review from![kayak]()
10.0
Pros:Very helpful! Super easy and fast paperwork. Willing to change and answer and question.Reviewed 21 Jun. 2021
review from![kayak]()
6.0
Pros:Ease of dropping off vehicleCons:Have vehicle ready and inform customers about business hours before booking since others were sent away at the line.Reviewed 12 Jun. 2021
review from![kayak]()
8.0
Cons:Lines were too long during pickup; Dropoff was a breeze.Reviewed 12 Jun. 2021
review from![kayak]()
2.0
Pros:The rental office closed at 4:00...our reservation was canceled. We was stranded did not receive a rental from dollar Rental on University Circle, Drive N the receptionist was not nice very unprofessional not helpful at all there was threeOther couples in the same predicament.Cons:The office needs to stay open longer to make sure we can’t get a rental after we have after we paid our deposits to hold the carReviewed 8 Jun. 2021
review from![cheapflights]()
2.0
Pros:Car was good. Fit my needsCons:Waited over an hour at the counter to pick up my vehicle. Over 40 people ahead of me in line upon arrival. Dollar combined with Thrifty which caused very long lines and long waits. Very poorrReviewed 8 Jun. 2021
review from![kayak]()
10.0
Pros:Staff was keen on getting customers in and out as quickly as possible, while still be attentive to answering any questions. Getting to the location and the counter was not difficult at all. When we completed our rental, dropping it off was super quick and easy. All in all, it was a super great experience!Cons:We rented a cargo van and I felt like the cargo van could have been cleaned/sanitized better. I also wish the hours of operation were longer than the daily 8am-4pm.Reviewed 6 Jun. 2021
review from![kayak]()
2.0
Cons:You rented me a car Budget did not have. I bought insurance for the rental I never got back. I was ripped off.Reviewed 5 Jun. 2021
review from![kayak]()
4.0
Cons:Check in was a pain. Waited multiple hours. Only one staff member on duty. No explanation of what was taking so long. Ended up with a brand new car, so turned out okay, but the extremely long wait with no explanation left a bad taste. Would not rent from again.Reviewed 1 Jun. 2021
review from![kayak]()
6.0
Pros:Quick pickup and drop off of the car.Cons:They could have checked the engine oil level before giving the car for a week long usage. I got it with very low engine oil were in the middle of the week it already giving me a oil change warning all the time makes me worry with all my driving. Upon returning, I have 3% left on engine oil with so much conservative driving. 😞Reviewed 30 May 2021
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