10.0
They gave us a cool new Toyota Hybrid.Reviewed 20 May 2026
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10.0
Staff very helpful at checkin/check out. Quick and easy.Reviewed 26 Mar 2026
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2.0
It was a terrible experience. I’d called Budget on November 17th ( if they record their phone calls, you can verify that I had this conversation) and asked to upgrade my vehicle to a premium SUV. The person at budget said that it would be no problem. When I got to the counter, the person at the counter said I had booked a 15 seater van. They told me there were no premium SUVs available and the person behind the counter suggested I go ask the other rental car companies if they had a vehicle for me. The lady behind the counter offered me a Chevy Traverse for $500 more than I’d been quoted for the premium SUV. There was nothing I could do but accept it, we had to get on the road and drive to our destination. If Budget is willing to do the right thing and reimburse me for the overage that they charged me, I’d consider using Budget again otherwise, that’s the last time I’ll be using Budget in the future.Reviewed 14 Jan 2026
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8.0
I enjoyed my rental car with budget. It was a good value and the car was clean. Drop off was easy and convenient. The center is a decent ways away from the airport but the shuttle was a good option. I had a to wait longer than I would have liked for my car to be ready (30 minutes) but when I picked it up it was clean and washed.Reviewed 7 Nov 2025
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6.0
Pick up was very poor. We were sent to a space that Didn't exist. The written instructions involving a barcode didn't make sense in the verbal instructions of the staff person didn't help.Reviewed 28 Jul 2025
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4.0
I was forced into buying the LDW from budget at Harry Reid International airport. The budget representative said it was MANDATORY to purchase LDW in Nevada because it was an “at-fault” state.Reviewed 20 May 2025
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10.0
Great value, easy pick up and return.Reviewed 12 Apr 2025
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8.0
Service agent was curt and lacked tact in explaining the reason for all the info requested. Much of it felt invasive and unnecessary and explanations felt rudeReviewed 10 Jan 2025
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4.0
I paid for a mid-size SUV, they told me I was getting a mid-size SUV, and in the garage they had a Toyota Corolla Cross waiting which is a small or extra small SUV depending on where you look. It was definitely smaller than what I reserved and thought I paid for, but I did not have the time to go argue the point. It was clean, but I was rented less than what I reserved. I made it work though.Reviewed 2 Sep 2024
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2.0
Pls dont be to stickler to the rules; just dropped the car for 31 mins over, still i got charged.Reviewed 17 Jul 2024
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8.0
Everything was great except the wait time at pickup, which was OK but longer than nor. We your 1ww1233y2244q3qw wawa weReviewed 12 Jul 2024
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2.0
They didn’t honor the reservation. I ended up having to pay double at hertz to even have a car. .Reviewed 2 Jul 2024
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