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8.0
Shuttle service totally and completely sucked, from airport to rental facilityReviewed 17 Sep. 2023
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2.0
Got over chargedReviewed 31 Aug. 2023
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2.0
The offer was fraudulent. Hertz tried to substitute a car that was NOT equivalent to the advertised model. Our family would not fit in the substitute car, nor would it be able to travel to our destination. We were forced to pay hundreds of dollars more to get the vehicle advertised. Furthermore, Hertz recorded the vehicle as fully charged when it was only 38% charged. If we had not taken pictures to prove this, we would have been fraudulently charged an additional $35. We returned with vehicle with double this amount. The charging settings were also adjusted suspiciously to stop at 79%. Had we not noticed (or had proof of not being charged to begin with), the setting would prevent charging to the 80% level needed to avoid the $35 charge. I am considering making a formal protest to the state attorney.Reviewed 24 Jul. 2023
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2.0
Waited in line for over an hour. Three employees working, five empty kiosks where employees could have been working. ON A HOLIDAY WEEKEND. One employee was rude, another was unhelpful. Returning the car was fine, but pick-up was terrible.Reviewed 30 May 2023
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2.0
The pickup took over 2 hours in a 24-hour trip. Once we got through the hour+ line at the desk, there were no employees in the garage and no cars available, so we waited outside with other confused customers for another hour, then waited again to drive through a long check out line.Reviewed 28 May 2023
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4.0
Place was closed when dropping off carReviewed 15 May 2023
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2.0
Reserved a car for a day. Showed up and waited in a line for 1.5 hours and was told sorry no car available. Picked a car I reserved months in advance and was given keys and a slip. Walk 5 min to get it and it’s not the same car at all. Walk all the way back and am told they will have a manager find it. Proceed to wait for another 15 min and then get given a car that obviously was not cleaned and was only 50% charged. The interior had food crumbs all over and the back seat had some sort of liquid spilled all over it. Never again will I use hertz.Reviewed 9 Apr. 2023
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4.0
Although I reserved a vehicle ahead of time, I had to stand in line for over 45 minutes to get to the rental desk that had only 3 people working. The woman that eventually helped me was wonderful but I was told to “go to zone 1, jump in any car there & drive away”. When I went to zone 1, there were only 2 electric vehicles there when I specifically said I wanted gas. I wandered around for a while to find someone that worked there & had to wait for a gas vehicle to be cleaned & brought around. I paid for an suv & got a Nissan Altima. Honestly, it was a fun, good little car but not what I wanted. We had our road trip & when I was returning the vehicle, I got rear ended by someone at a traffic light that fled the scene. I called & made a damage report right away. When I returned the vehicle, I wanted to talk to someone from hertz about the damage and there was literally NO ONE working at the return. I took photos of the vehicle (front & back) & left it there. I then went back to the rental desk because I felt like I should talk to a human about it being returned with damage & there were only 2 people working there with a bunch of new renters lined up waiting. I didn’t wait even longer to talk to someone since I had already reported it to the damage person on the phone. The lack of people working is ridiculous.Reviewed 5 Apr. 2023
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10.0
I didn’t like the fact that no one walked the car with me once I turned it in. I asked to be walked and they said it wasn’t needed. I took a picture of the car so I can prove it was returned in the same condition.Reviewed 19 Jan. 2023
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2.0
I called Hertz to see if I could change the drop off location to Sky Harbor Airport Phoenix. The rep I talked to said yes with no change in the charges. Upon returning the car to the airport location I was hit with an additional $545 and the terms of the rental were completely changed. They said there was no record of my call to change. Hertz is so far unwilling to do anything and says that I am on the hook for the charges. I have escalated this in Hertz and will protest the charges via my credit card. Can you help in any way?Reviewed 19 Dec. 2022
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10.0
Very easy pick up experience on a Tuesday evening. You do have take a shuttle off airport to the main rental center, but there wasn't a line at all at the desk. Returning was also a breeze, no issues with the vehicle at allReviewed 7 Nov. 2022
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8.0
The counter employees were not very nice. 4 people behind the counter. One customer being helped. No line. We waited at the entrance. No one acknowledged us so we walked up to a window. Employee snapped at us and told us to wait! Not a good start!!!!!Reviewed 1 Nov. 2022
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