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10.0
John was great and welcomed us warmly. Drop off was quick and easy.Reviewed 25 Sep. 2023
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2.0
We were told that there were no cars available even though we had a reservation. We were told our options were to return the next morning and hope a car was returned in the meantime or to find a vehicle from a different company, which we did successfully. When we attempted to get our deposit back, we were told that since we didn't call for a resolution at the desk that we wouldn't have our deposit returned. We are currently in the grievance process to reclaim the deposit.Reviewed 8 Sep. 2023
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2.0
They didn’t honor the reservation. I got to the airport to pick up the car, and they announced that they weren’t honoring same-day reservations. So I did not get a car from Dollar, and will never rent from them again.Reviewed 22 Aug. 2023
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2.0
1. Extremely overbooked. Some customer supposed to pick up the car at night but no car left. They had to uber back and forth from their hotel the next day. 2. Extremely under-staffed. Waited 3 hours (1 hour outside waiting for cars get returned and washed. It was 110F outside and I almost passed out without water) I have all the pictures and videos recorded with time. 3. My car was full of scratches and a big dent. Car gas was not filled fully, it was 10% short. (About 5-10 dollars). I told the person checked me out at the gate about the scratches and asked him to leave a note in the system. They ended up still charging me when I dropped off! STAY AWAY!Reviewed 14 Jul. 2023
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2.0
1. Extremely overbooked. Some customer supposed to pick up the car at night but no car left. They had to uber back and forth from their hotel the next day. 2. Extremely under-staffed. Waited 3 hours (1 hour outside waiting for cars get returned and washed. It was 110F outside and I almost passed out without water) I have all the pictures and videos recorded with time. 3. My car was full of scratches and a big dent. Car gas was not filled fully, it was 10% short. (About 5-10 dollars). I told the person checked me out at the gate about the scratches and asked him to leave a note in the system. They ended up still charging me when I dropped off! STAY AWAY!Reviewed 14 Jul. 2023
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10.0
Despite the long queue and the technical error I experienced when I picked the car up, the receptionist who serviced us was so helpful that we didn't mind the 1hr delay it caused. Highly recommended.Reviewed 12 Jul. 2023
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10.0
Simple check in and out. Low rates. Friendly staff.Reviewed 11 Jul. 2023
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2.0
Had to wait over 3 hours for a car. 1.5 hrs in line at counter. 1.5 hours in garage waiting for a car. They never did have the 7 seater we reserved and prepaid for so we had to cram into a 5 seater. No refund was possible (according to them) since we prepaid. It was terrible waiting with my 3 kids that whole time in the heat. We had a rock chip and crack the windshield and despite calling and emailing there was no one who could help or tell us what to do. Will not ever rent from Dollar again.Reviewed 9 Jul. 2023
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2.0
Long linesReviewed 5 Jul. 2023
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2.0
The quoted price was not honored- and, I noticed they charged me for accidental insurance coverage when I had declined it. The signing for the car was easy, but I didn’t double check the extra charges. Buyers beware!!Reviewed 28 Jun. 2023
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6.0
No lines at any other counter in the rental center. Huge line at the Dollar. Only one agent working at a time. Despite a huge line there were two or more agents who were going on breaks. Waited over an hour in line for pickup. There were only two cars in my class to choose. The first one I picked (White Suburban)had body and paint damage from an accident. The other option was a Expediton in good condition, but the car exterior was dirty. Dust all over the interior. I had to take the car to the wash to clean and vaccuum. The windshield washer fluid was also empty. Other than the poor pickup experience everything was fine.Reviewed 25 Jun. 2023
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2.0
We had to wait in the garage line for 1 hour and 45 minutes, after waiting in line at the counter for 40 minutes. This made us late for plans we had in our destination city… in which we thought we had plenty of time to make it to.Reviewed 10 Jun. 2023
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