Reviews for E-Z Rent-A-Car in Las Vegas
- All reviews 100%
Based on 90 reviews
11 Jan 2018
Cons: We booked reservation onlinea at a discounted rate. We were lured to give two drivers license at the counter without being told that additional driver would cost extra. Not Honest people, trying to make money in a sneaky way. Won’t do business with them anymore.
2 Jan 2018
Cons: Got there and the agent told us that they were out of cars and we might have to wait for a few hours to get one! They said that demand was unusually high and all the car rental places were having the same problem. And yet several of the other rentals had cars available!!!
18 Dec 2017
Pros: Service agent was nice and car return was quick and easy. Price was good and it was kn the rental car lot. I originally booked with another car company but then found out I needed to take a 2nd shuttle over there!
Cons: The service agent was fast but the computers were slow when I was checking in.
14 Dec 2017
Pros: the process to get the car was not long. The vehicle was clean and in good working order.
Cons: The physical return car rental place was difficult to find in the las vegas airport return. It is not marked very well. The actual return was easy and quick.
5 Dec 2017
Pros: First time not using a national chain rental and I'm glad I did. People were pleasant and professional and I got a rental for a fraction of what I would have normally paid. Very happy.
Cons: The windows were not clean and really left the only negative aspect to the experience as when we were driving at night, that's all you saw were the dirty windows.
7 Oct 2017
Pros: Really nice new car. Drove well and great on gas.
11 Sep 2017
Pros: EZ pick up and return. Better than clock work
2 Aug 2017
Fast and Easy
Pros: Great service
26 Jul 2017
No complaints until the end.
Pros: Evrrything was good.
Cons: I told the guy I wanted the refuel option because it was cheaper. It never cost more that $30 to fill up. When I returned the car, the guy said it would be $8/gal to fill up. I told him I got the fuel option. He asked for my reciept. I had already taken everything out I did not have it handy. So he says he eill do me a favor and charge me $30 and it was already on half of a tank. I had already dropped my family off and had to board a flight, I didn't have time to argue. You guys probably don't care, it's just a small scheme to get a couple extra bucks or he probably pocketed my little $30 bucks. You do that 4 or 5 times a night. If you work 5 nights a week that's a good $600 undocumented in his pocket. Either way, the car was acceptable, the customer service at the desk was too.
20 Apr 2017
Pros: the pick-up drop off place was clean
Cons: they wanted extra money for a second driver even though she would be doing all the driving. they did not explain the insurance options well and tried to force insurance on me.
2 Apr 2017
Pros: Maybe the price was about it
Cons: Will not take Ins card you need declaration page. Ridiculous Everyone coming up there had to make calls
27 Feb 2017
Drop off really bad
Pros: Tyler was over the top rude. Reckless driving the vehicle when I pulled up. Got upset with me because I did not hear him say to stay by my car. Slammed his device on the hood of the rental because I did not leave the car open. Rolled his eyes at me when I apologized that I failed to drop the car off properly. I didn't know. Every city is different. Guy needs a anger check!
17 Feb 2017
Poor customer service even poorer employee
Pros: I didn't like anything customer service rep was rude, chinstrap beard with big gums and black hair. White guy he was the rudest personified have every had the displeasure to meet. He refused to answer my questions or help me out and he should be fired.he belittled me and made me miss my trip I am thinking about suing
Cons: I did not use the service due to lack of employee training
5 Feb 2017
Pros: car was good
Cons: fox rental cars is a scam. it was very late at night they said they had no cars in my class that i booked on line, then made me upgrade then gave me a car that i first payed for before up grade.. service was poor. they said i had to buy the insurance that i could not drive it without it?.thats BS. then told be that i should buy there gas too .thats BS also. drove off in a dirty car and had to mark off all damages on car..it had 43,000 mi on it. i resolved it after drop off but it took 1 1/2 hours for explaining. over and over and over again...
11 Dec 2016
Pros: It was easy to get to the renal car center and the agent was efficient and friendly. Returning the car was no problem.
21 Nov 2016
Pros: There was no one in line so the process was fast.
Cons: When I reserved the car on line it stated I was renting a midsize car but when I got to the counter I was told I had a very small compact car. I had to pay an extra ten dollars a day($70.00 for one week) to get the car I thought I had already reserved. I could have rented from one of the other companies for less.
4 Nov 2016
First car they wanted to give us the door handle w
Pros: Second car they gave us was great.
23 Oct 2016
Not a good value
Pros: The car was clean and the pickup n return was easy
Cons: Lots of hidden charges not disclosed at booking
22 Oct 2016
Pros: didn't have to wait long
Cons: car was not very clean it is very dark in car pick up area to view car for damages.
20 Oct 2016
Tough end to long flight
Pros: Company did provide a larger car than what was reserved at the originally quoted price.
Cons: Arrived on time for reserved vehicle but was told car there were no available vehicles in my reserved category for "about 30 minutes" because they were "being washed". This was after they had swiped my card for $200 deposit, basically holding me hostage! To be fair, they did get me an upgraded vehicle in 30 minutes, but it was not very clean. Do not know if this was because I complained and stated that I would gladly accept an upgraded vehicle for the original price. Bottom line: I WILL NEVER USE THIS COMPANY AGAIN. Felt like I was dealing with a used car salesman. Guess you get what you pay for!
16 Oct 2016
Cons: The 200 security deposit was explained to me as a pending auth and not a charge then later refund. It was confusing because it wasn't explained to me correctly,
13 Oct 2016
Cons: I am waiting cause I may have been doubled charged. I upgraded and did the prepay and the receipt that was sent to my emai wasn't the same that they told me.
8 Oct 2016
Ripoff driver policy
Cons: Rented this car online with our joint credit card. My husband is the one to drive the car. Because I rented the car with the joint credit card but the one with my name, I HAD to be the driver and if he wanted to drive, it would cost $11 more per day. Since car was prepaid, we had no choice but to add this extra charge and I never drove the car. They would not refund the payment under my name and charge it to my husband's credit card either.
29 Sep 2016
Pros: Vehicle upgraded twice for same money. Short lines and courteous staff equaled fast, friendly service.
28 Sep 2016
Cons: I HAD TO CANCEL MY TRIP TO LAS VEGAS DUE TO ILLNESS AND I COULD NOT CANCEL MY RESERVATION! SO I LOST MY PREPAID FEE.
18 Sep 2016
Pros: The rental went quick and efficient.
Cons: The location of agency has to be reached by shuttle
10 Sep 2016
Problems on trip
Pros: The price was the best I found.
Cons: Car trouble. Too long to get customer service on the phone then bad location info given. Had to go all the way back to airport. When I returned car for exchange, 2 hours after pick up, agent tried to charge me for gas used. Replacement car not as nice as the first.
9 Sep 2016
Pros: The prices beat all other car rentals and the car was just as nice and pickup was easy so we would do it again!
28 Aug 2016
Pros: We went to the airport to pick up the car, and as soon as we got there, there was someone filtering a few feet in front of the help counter. She told us that there was a 150 mile limit for the rental car we were renting for 4 days. The confirmation email was explicit that the rental was for "unlimited mileage," and also that this reservation was "unrefundable." E-Z Rent-A-Car told us we had to resolve this issue with Kayak - that this was not their problem, even though they were the ones charging our credit card.
23 Aug 2016
Pros: No waiting, fast pick up and drop off
Cons: I purchased insurance online as i booked the car, but at the counter, the agent told me the insurance was no good, so i ended up paying more insurance through them. I wonder if he was just lying to me.
28 Jun 2016
Pros: car was fine.
Cons: kind of old. no usb input. indifferent mumbling staff
27 Jun 2016
Pros: The price was reasonable.
Cons: The car I reserved was not ready. I had to wait 20 minutes in line and 30 minutes for a full size car to get washed.
18 Jun 2016
Pros: No line at Vegas pickup! Pleasant assistant who helped with upgrade to Rav 4.
Cons: Could have been cleaner. Previous driver must have had a dog as quite a few dog hairs and paw prints in back.
14 Jun 2016
Pros: 10 second operation
Cons: Roulette table
6 May 2016
Pros: Car type was ok. Employees were kind.
Cons: Car had more body damage than I've ever seen on a rental. It wasn't clean, there was trash between seats. It wasn't ready by the time I requested. They said it would be in 10 minutes. I had to ask about it after 30. They also charged $50 for an extra driver.
1 Dec 2015
Cons: Double transfer from airport to rental car office takes far too long; return lines under staffed
12 Nov 2015
Don't waste your time
Cons: Didn't have any cars. Waste of time and reservation. Was like an episode of Seinfeld.
8 Nov 2015
Pros: Was excellent
Cons: Was excellent
8 Nov 2015
Pros: Upgrade. Pick up. Drop off
Cons: Hidden privé. 60$ per day becomes 200$
28 Oct 2015
Pros: Had cruise control
Cons: I was supposed to get Ford Falcon or euivalent. They insisted that the Versa was equivalent. Each door had to be locked and unlocked individually and the windows were hand cranked.
28 Oct 2015
Chance of getting a sub-standard car
Pros: - price was great, there were no problems with overcharging, etc.
Cons: car i was given was sub-standard, with many scratches on bumpers, trunk wasn't closing right, and I felt vibration on the highway. When I reported it to the representative, they dismissively said "we'll look at it later during our regular inspection" Well, the "inspection" clearly didn't work so well before my rental.
19 Oct 2015
Las Vegas E-Z made up for one of Los Angeles E-Z s
Pros: I rented a car from LA to Las Vegas. The clerk in LA mistakenly specified that the car was to return to LA. Fortunately, the guy in Las Vegas didn't give us any trouble over it. I much appreciated that.
16 Oct 2015
Pros: The ease of pick up and drop off.
Cons: The car had numerous scratches on it and the inside of the Windows was awful! The windows had a heavy coat of film on them that had been poorly attempted to be cleaned! I ask the drop off attendant about it and he said that happens when they try to turn around the cars for rental too quickly!
15 Oct 2015
Pros: Nothing, didn't even get to rent cause three utility bills were needed
12 Oct 2015
easy cheap and fast with minor complaints
Pros: I was lucky to pick up car really fast (there was no line). Heard complaints about agents giving a hard time about insurance, didn't experience that. Car was clean, brand new. Shuttle to the airport from rental center was quick and easy.
Cons: There was a price confusion at check out not in my favor. Gave me an unnecessary headache and took extra 20 minutes to work it out Otherwise thank you very much