Had to wait a long time for a short line. Systems were not working. I had to sign but had no indication what I was signing for. I got no confirming paperwork since the location was declared paperless by the clerk that helped me. Car was nice and worked well On return the agents would not talk to me and would not answer my questions. Conclusion: nice car; shitty, shitty customer service. Shitty! Shitty!
When we arrived the line for pickup was 80 people plus and so we called Budget and cancelled rather than wait 3 hours. It was the worst line I’ve seen in 45 years of renting cars. I
Pick up was chaotic, with no support. Trying to get a ahold of someone to extend my rental agreement was a nightmare, and then they would not extend, leaving my coworker stranded at the airport, and had to uber back to the office, an hour away ( on our dime, and our time). You would think a company would like to keep a paying customer in a car for a little while longer, instead of losing several customers due to the awful experience. I had to call 5 times. Left a message with no return call. Another call, was on hold for 20 minutes and then hung up on. Then a Supervisor (not sure what you are paying her to be a supervisor for) could not add notes to my reservation because in her words, she works in reservations and that's a customer service thing....soooooo, no customer service provided in reservations. Got it, and experience it! More to say, but wasted enough time with your company.
Staff friendly, don't understand my bill. Price higher than anticipated.
They didn't have the vehicle I reserved and I paid with a credit card, but they still charged me a $150 deposit.
Poor follow through on 2nd month and 3rd month of rental. Kept having to fix Budget errors in not renewing my lease until spending an hour waiting and then speaking on the phone to clear up Budget mistakes. Also overcharged by $100 on overall fee.
