Suzhou hotels

Pros: The staff were very helpful and the room quite comfortable. They gave me extra water which was appreciated. The hotel is situated right on the lake near the Suzhou Center which is a good location, particularly if you have some time on your hands.

Cons: The lunch and dinner options for the buffet were the same as the breakfast, so it looks like they just recycle the food. There is little accommodation for people with food intolerances or allergies.

Pros: Lovely lake side location. Good choice of restaurants. Good play room for our 4 yr old and nice pool.

Pros: The location was actually very good, on the northwestern edge of Jinji lake. I especially enjoyed the access to the bridgewalk over the water right in front of the hotel side facing the lake. Staff were very attentive and polite when asked about anything. The housekeeper, Ms Zhao, was also attentive to small details, like putting out more drinking water bottles when she discovered I finished the two complimentary bottles everyday.

Cons: Some signage could have been better. It took me a while to discover where the japanese teppanyaki restaurant was, or to discover how to reach the swimming pools. Also some better instructions on how to operate the room lights and curtains etc, since the system seem only accessible through the remote controls from a small console by the bedside.

Pros: Really nice and spacious room, we received free fruit basket once arrival. The club lounge was nice and service was great. The location is simply fantastic where we could walk around the lake and across the road to the mall.

Cons: The hotel was under renovation at the moment therefore it’s very noisy during the afternoon, the noise level is unbearable and can’t stay in the room

Pros: Great lake views, Huge lobby, good breakfast, fast wifi. Nice park is near the hotel. For the Luxury stay.

Pros: The location is amazing. The common areas, lobby, reception, restaurants are super. The service and staff are really kind and polite. The breakfast is really good.

Cons: There was renovation works on 3rd and 4th floor; during the day the noise was terrible, we couldn't stay in the room. After talking with the reception, they gave us an upgrade for the next stay (since we told them that we were coming back soon).

Pros: Staffs are super friendly and helpful

Pros: The quality and facilities in the room were first class, a wonderful experience.

Cons: The staff in the restaurant at lunch were incredibly slow. There was also a lot of construction going on, which I understand has to be done, but it still wasn't ideal.

Pros: Breakfast was fantastic and rooms were great

Cons: Nothing

Pros: Very comfortable stay without any problem. Clean hotel - friendly and helpful staff. Good location in city centre and in walking-distance to the lake and biggest shopping-mall.

Cons: The hotel is a bit older and this shows but nevertheless all is very clean and functioning well.

Pros: soft bed, very far away from everything, the food/breakfast is the worst among 5 star hotels nearby.

Cons: Food

Pros: The hotel location on the lake (and proximity to Suzhou Center) was outstanding as was the design of the hotel. I also found the staff helpful and courteous. The gardens were a serene and peaceful backdrop to the layout and motif of the hotel. Laundry service was fast.

Cons: The food at breakfast was rather ordinary. Also, many of the competing 5 star luxury hotels in China have bidet/smart toilets which this hotel lacked. The lighting switches were a little quirky. The quality of the TV signal was subpar for a luxury hotel.

Pros: The room suites were spacious, the shower was joyous, and but for the criticisms below, this was ultimately a picturesque 3 or, at its most generous, 4 star hotel. The staff were well meaning enough, but this really is a confused muddle of a hotel that does not hit the spot.

Cons: Frankly, though this hotel has the illusion of luxury, it falls far short of a five star experience. Upon arriving at the hotel, we were shown to a room which reeked of stale cigarettes, and external building works (renovation of the hotel) were audible within. Following an immediate complaint, we were relocated to a clean room with no construction noise. In terms of the rooms, we noticed the following: 1. The Bose sound system has a connection for iPhone5 and under - meaning it has not been updated for 5 years. 2. Bathroom Towels are not placed near the shower. 3. Only one pair of slippers was provided in the room. 4. We have stayed at 3* hotels where drinks and refreshments were provided gratis, and replenished daily. This is an inexpensive item for hotels - when will they learn that fleecing customers leaves a bitter taste? 5. Breakfast was not apparently included in the room rate. This is patently absurd if you have pretentious of luxury. 6. On our second day, having left the room for the day at 9.30am, upon returning at 4.30pm the room had still not yet been cleaned. Come on! This is hotels 101. In terms of facilities...: 1. The Swimming pool and gym are simply not of a quality associated with a local counsel facility, let alone a luxury hotel. Note that one can use the Crowne Plaza facilities, however. Additionally, the pool was not open in the evening. 2. The spa treatments were extortionate, and there is no way one can justifiably describe this as a “spa hotel”. Utter nonsense. 3. Bicycles were available for renting....at 80 RMB an hour. This is astonishingly shameful practice. How can they not be provided gratis? I have never had that at a hotel, particularly one based around a beautiful lake. 4. Drilling outside and scaffolding effectively ruined any experience to be had in common areas and the beautifully manicured gardens. What a waste. 5.

Pros: The interior design and spacious room. Very good breakfast... nice selection..

Cons: No Whisky and Gin Tonic after dinner in the bar

Pros: It’s my favorite hotel in Suzhou. The facilities of the hotel are excellent and staff very helpful.

Cons: Nothing

Pros: 1. The lakeview was good. 2. The room was very clean and spacious.

Cons: Staff doesn't seem very skilled. It takes time to check-in and check out. Also when I had breakfast, the staff a little bit bothered us.

Pros: Most of staffs don’t speak English

Cons: Breakfast need to be improved

Pros: Location is good. Lake view is fabulous when air quality is good. Staff are kind and efficient.

Cons: Toilet paper is awful. Unusually find such junk in such decent hotel. Room decoration little sloppy. Sound proof is poor to mute children’s noise next door in the midnight. Gym is small.

Pros: Staff were exceptionally helpful, knowledgeable, and willing to make suggestions to improve our stay.

Cons: The excellent staff service was let down by the old interior design of the building, which is in need of an upgrade, The Intercontinental is in one of the originally developed areas of Suzhou, so the surrounding retail areas appear to be closing down, or awaiting renovation.

Pros: Clean and comport hotel and everything was great. And thanks for upgrading room.

Pros: Location and service

Pros: All excellent, excl Chinese restaurant (bad service, bad food)

Cons: Chinese restaurant is very bad

Pros: This was my first time in Suzhou after 4 years, lots have changed but InterContinental remains as amazing as I remembered. The location is unbeatable especially I was home for a wedding near the exhibition centre so there certainly isn’t better choice than ICH for the location and service. The club is currently on the ground floor quite tucked away which could be a bit of walk if you are in a hurry and just want to grab some light breakfast. Staff in the club were slightly less attentive but it could be because of the temporary relocation and short of staff. My housekeeper Bella is so kind and lovely, who also took good care of my stuffed toy that I always travel with. Members of staff at the front desk and concierge are all so welcoming, I almost want to book another trip there right away.

Cons: The room is so practically designed and smartly decorated.

Pros: Rooms

Cons: Hard to find between construction works

Pros: Staff service was good, location (near subway and shopping mall is just opp) too though can be a little hard to locate (both for guest and cab drivers) as the main door is sort of behind the main street-maybe more signage in front visible to those walking and driving. Hopefully after the construction is over, crossing over to Wanda Plaza and walking along the road would be easier. Nice room and comfortable stay. Like the interior design of hotel - modern and sleek. Laundry room with washer and dryer + iron is useful.

Cons: Breakfast items and taste of food could be improved but in general passable. Staff to check on coffee machine's water level to ensure there's water at all times instead of guest discovering it and having to inform staff to top up. Overall OK.

Pros: Very modern rooms, stylish design hotel

Cons: Staff barely spoke English, translate by phone. Room reservation was lost but after some time they managed it, WiFi broke down for several hours, dirt on the room floor. Whole area around the hotel is under construction.

Cons: The room provided had in fact a window...but to the interior of the building so basicly one meter away you had other rooms just separated by an outdoor corridor. So actually you will also be surprised that the room has in fact a window but you can only see other rooms through it. No other view, but yes, in the end it does get some dim natural light. Still..a bit strange to say the least.

Pros: Love the location of this Mercure, which was like a 8 minutes walk from the Metro which was very convenient. Like the room size as well with a little balcony. The bathroom could have a few wall hanger and one just need to get use to the toilet roll not having a roller. Breakfast spread was ok. I love chinese food so i have not problem with that just that it doens't have much meat serving - it is either bacon or sausage. Overall i will stay with Mercure Suzhou and it is also my recommendation.

Cons: Though it is a non-smoking floor but i could still smell ciggy smell from within. I guess its hard for hoteliers to manage this issue here in China. The only hotel i have stayed so far which is completely free of ciggy smell are the 5 star ones.

Pros: Great location, close to Pinghe Lu Metro.

Cons: Shutting the room doors is very noisy.

Pros: Very clean, fully electronic room; curtains etc. Great value for money. Short walk to the metro station.

Pros: Lovely decor, friendly staff, bar was good value with decent selection of beverages. I would stay again

Cons: The area around the hotel is like a construction site, however there is a metro station 500 meters away, a shopping mall and supermarket. Using Didi or taxis is the best way to get around to see the sights

Pros: Hi, environment was terrible, due to the construction and location is a disaster. Service was very good and Sukie help a lot, thanks

Pros: The room is comfortable: firm bed, good air-conditioning, strong shower, reasonable size. The staff are responsive to all the questions we have about the nearby places. The area where the hotel is situated is quiet.

Cons: It's not convenient to get to a normally 10-min. walk mall because of the building construction on the main road near the hotel unless you take the metro. Otherwise you have to move alongside with the motorcycles. You have to walk a long way to get to a traffic light for safe crossing. Also, there aren't any eareries within 5 min. walking distance from the hotel.

Pros: I like the cleanliness ,comfort & surrounding area of resort.

Cons: u need to add some option for vegetarian food.

Pros: Rooms are nice, big and clean.

Cons: Staffs’ poorly trained, check in and out took over 20min each time

Pros: renewed facility make it looks and feel good

Pros: Big, family friendly rooms. Beautiful setting. Nice pool and play area for the kids.

Pros: Top floor with a nice view over the surrounding area, there was a couch with a TV on the lower floor as well as a bed on the upper floor, connected with a staircase. The bed was comfy and there were plenty of pillows.

Cons: Far away from the city center (very last subway station - so at least there's a subway but it takes 45 minutes to go anywhere central) in the middle of nowhere in an underdeveloped area, the receptionists don't speak english although it's an international hotel, there was a lack of communication between booking.com and the hotel which meant that the hotel claimed they simply didn't receive my reservation at all. The bed was a bit too short so my feet were sticking out.

Pros: Large rooms, comfortable. 1 minute walk to the company that I was visiting.

Cons: A bit of trouble checking in, they couldn't relate the booking confirmation to their computer login system

Pros: Clean& fresh smell property

Cons: TV is very small

Pros: The room is big and the staff was helpful.

Cons: WiFi was not so good.

Pros: nice people

Cons: Nothing is to disli ke

Pros: Staff is really helpful Rooms I like it Facilities

Cons: Location little bit far , need to regular transfer bus

Cons: I requested non smoking room, they gave me a smoking room. I requested double bed, they gave me twin beds. The building was generally unheated, took quite some time for the room to warm up using the air con. The Paulaner restaurant service had poor service, we got our food but no cutlery. No attention to re-fill drinks. etc. Generally I get the feeling that there is a lack of attention to customer needs and service.

Pros: The staff support

Cons: Air con not operating. Super warm

Pros: The Hotel is in a very beautiful location not far form Shangahi and presents a very nice facility with a fantastic park. The breakfast is excellent as far as the buffet in the week end. The staff is vey nice, professional and always available to meet the Customers requests.

Cons: The international resturant presents a very poor menù a la carte. In the week end there is a fantastic buffet but during the week very poor choice and very expensive. We spent 10 days in the Hotel and we suffred a bit this not good food choice during the week. Furthemore I was with my family with 2 kids. I think the hotel should offer some all inclusive package for family with better food choice also to have a fair charge to the guest. For the buffet the ratio qulity/cost is more than excellent and kids are free but during the week i paid much mucjh more and I was not satidifed at all.

Pros: Really kid-friendly hotel, so many things to do: pool (indoor and outdoor), little sand park, fun playground, farm with animal. The staff on the 8th floor are professional and really kind.

Cons: The western restaurant is quite expensive as the buffet quality doesn't really match the price. But we tried order from menu, seems like much more tasty, although still very pricy.

Pros: Modern, spacious rooms. Excellent spa swimming pools with lifeguards. Bring a swimming cap for the inside pool. The surrounding area is stunning. Perfect for running and romantic walks. Call ahead for a free pick up and drop off from the train station.

Cons: Restaurants were very expensive and mediocre. Luckily a small local town with nice restaurants is a short taxi journey away. The hotel bar with a snooker table as well as facilities in the local area are only open Thursday to Sunday (The pools and spa are open everyday). The wellness area was overpriced.

Pros: One lady dedicated to me since I arrived, everybody very kind and proactively supportive, the park around the Lake is amazing, excellent breakfast

Cons: Check in is very inefficient. Cannot provide me the room on time at 3pm. When asked whether can late check out, staff just say no. When booking the restaurant for dinner, staff mixed up booking for "today" with "tomorrow". In a nutshell, the overall experience this time at Fairmont is very bad and I will not recommend you to go during holiday.

Pros: Beautiful park by the lake. Lovely organic restaurant. Fantastic rooms, nicely decorated and extremely kind personnel. Lots of things to do, biking, swimming. We definitely recommend this hotel.

Cons: Everything was wonderful!

Pros: We went there for a weekend. It was excellent! The hotel and the rooms are clean and big. The pools are fantastic and the park is amazing! I recommend this place for families! It has indoor playground, and many activities for kids. Hotelstaff is very helpful and nice and almost everyone speaks english.

Pros: Lovely getaway out of Shanghai. The staff were great. We ended up paying a little more to upgrade to a bigger room with 2 kids which was definitely worth doing. Special thanks to Chris Yin the duty manager who was very helpful and accommodating during our stay. Will definitely be back

Pros: Staff are absolutely brilliant. They are more attentive than any other hotel staff I have encountered. The pool is great and the setting over the lake is peaceful.

Cons: Outdoor pool needs some shade