Reviews for Thrifty in Anchorage
- All reviews 100%
Based on 54 reviews
23 Oct 2017
Cons: Customer service at pick up was grumpy and short.
10 Oct 2017
Pros: excellent car, comfortable and great gas mileage for seeing alaska
18 Sep 2017
This was the easiest rental car process of any we have done.
Cons: The visibility seemed a little worse than some.
15 Sep 2017
Cons: extra charge for additional driver per day every day
7 Sep 2017
Pros: I drove away a car suited to me and my vacation. Be super careful what option you click on.
Cons: I had clicked on the car type I wanted but was unaware it was the "special". Big mistake, the special was a truck. I am 5ft tall and cannot reach tbe pedals. A sedan was offered at twice the cost.... but, since I was a long time customer I drove away in an appropriate sized sedan. I thought the website said "or similar " as it always does, and missed the "or special". Nearly ruined my vacation.
4 Sep 2017
Pros: After being tired from a long day of travel that got messed up by an airline, it was great to have customer service that was friendly, got everything done efficiently and had us on our way quickly. I wish I had gotten the man's name who was at the counter as he was excellent. I would rent from them again.
Cons: This is nitpicking, but the interior could have been a little cleaner, but it wasn't real dirty either. Other than that, it was pretty much what I would expect from a rental car used in an environment like Alaska.
21 Aug 2017
Insurance costs a lot, its ridiculously expensive
Pros: More transparency. I had booked a car for 3 days. The agent gave us a bill for just 2 days even though I had asked for 3 days. I didn't notice the date but when I returned the car, we were charged a ridiculous amount for being late. Super annoying.
20 Aug 2017
Pros: The car was new
Cons: An additional charge was added to my rent around $60!
16 Aug 2017
Pros: Great customer service following the return of my rental. I was very happy about choosing Thrifty for our rental while on vacation.
7 Aug 2017
Thrifty's Pricing feels like a scam
Pros: Car was clean
Cons: Thrifty charged insurance fees that DOUBLED THE PRICE. Additionally I returned the car with a full tank of gas and they had the audacity to charge me $43 for fuel. I know that KAYAK is not affiliated with THRIFTY but it was a horrible experience and I will spend the extra $100 and book directly with Enterprise in the future.
3 Aug 2017
Pros: Anchorage Airport made things super easy with easy pick up and drop off right at the airport.
1 Aug 2017
25 Jul 2017
Most expensive car rental ever
Pros: Very good service, easy pick up and drop off.
Cons: 4 days, 86 miles and over $ 650, more than my average 2 week rental in Europe.
19 Jul 2017
Cons: Way too expensive for what I received. Staff tried to include roadside assistance without my permission and was extremely rude.
19 Jul 2017
Cons: No rear air conditioning- no satellite radio
9 Jul 2017
Estimate was off
Pros: Car was fairly new
Cons: I paid $80 more than the estimate said I would.
29 Jun 2017
Got Good After Exchanged Out Problem Car
Pros: They had upgraded me since they didn't have my rental car in house.
Cons: First car Bluetooth wouldn't sync. Had to exchange cars.
10 Apr 2017
Watch what they charge!!!
Cons: My rental was only supposed to be $40 and ended up with a CC charge of $360. Not cool when you're on vacay and don't have access to $320 for 7-10 business days. Plus, they tried to charge me more than the rate I agreed to on Kayak. Watch what they charge.
21 Mar 2017
Pros: Everything flowed conveniently for this rental experience
Cons: The price was a little steep for a couple days but that's to be expected from the airlift location
21 Mar 2017
Pros: The Staff was knowledgeable and courteous.
10 Mar 2017
The best service at 5:45am
Pros: The front desk guy was very friendly and professional. We're exhaust with the red eye fly and the car he gave us was a really good option for Alaska.
Cons: Have to wait from 4:30am until 6am to pick up my car at the airport. They don't open until 6am.
6 Mar 2017
Deceptive advertising on Kayak.com
Pros: Quick check back in upon return.
Cons: I booked with Thrifty via Kayak.com based on class/cost/picture on Kayak.com- which featured a Nissan Murano. I needed the extra room for the snowboard I was travelling with. Upon check in, I was informed that I would need to pay for an upgrade in order to accommodate my snowboard. After back and forth with the agent, I had to pay an extra $20 per day of my rental in order to get a Nissan Murano. Yes, the EXACT make/model vehicle that was featured in my original booking. The agent said that this is how Thrifty/kayak get people to select their service. This is deceptive, mis-leading and entrapping 'customer service'. I had no choice but to pay more- ALMOST 50% more than what I booked on kayak.com- having to forego other expenses in my trip to offset this increased cost. This leaves such a bad impression- I am very unhappy.
21 Feb 2017
Cons: In Alaska, it would make sense to have snow tires on the cars. We slid all over the roads which were covered in snow. No grip whatsoever. I felt like we were endangered in this vehicle.
8 Feb 2017
Pros: The service was nice.
Cons: The cars wipers didn't work and it was blizzarding outside. I had to fill the wiper fluid myself. They said there was a shuttle to the airport and there wasn't so I had to spend $20 each way on a taxi. The posted hours were wrong and they were closed when I dropped the car off.
8 Feb 2017
The car they tried to rent me shouldnt have been a
Pros: Nothing, seedy people and place
Cons: The car was not mechanically safe. If it had to undergo an inspection it surely would have been taken off the road. Many problems - unsafe
1 Feb 2017
Pros: It was my first Rogue rental and I have to say that I absolutely loved it! I would definitely rent this type of car again! Thank you!
5 Jan 2017
Lies, misleading information, and dangerous
Cons: When we got there, the van we reserved wasn't ready, but the counter guy said he could give us a different one with studs. Being from Alaska, I had assumed any rental car in the winter would have studs or at least snow tires, but no, their standard rates only cover summer tires. Apparently they want their customers to get in wrecks. Then he cut us a "deal" to "only" pay an additional $20 a day for the studs, an essential piece of safety equipment. Just after we left the airport, we noticed a tiny rock chip in the windshield, way up above the rearview mirror. To be on the safe side, we called in to tell them about it, and they said they'd note it down, no need to come back to change the previous damage form. When we returned it, they "noticed" it (probably because the note told them it was there- otherwise, who looks in the darkened part of the windshield above the mirror?), said they had no record of our call, and charged us for the damage. Basically, Thrifty is renting cars unsuitable for winter roads, upcharging customers for necessary equipment, and scamming them with damage charges. Stay away.
21 Dec 2016
Dodge Caravan in an Anchorage Winter
Pros: It was big enough to hold everybody during a relative's visit. Sliding doors keep the activity area around the vehicle tight. Thrifty staff were great and had no problem renting the rig.
Cons: Traction control drags the vehicle into a right turn into the next lane. Tires were not very all weather-studs cost a lot more per day. Got stuck on plowed roads at intersections. Scary. Not enough tethers for child seats and with three child seats in the rig. very tight squeeze in there. Headlight switch kinda stank, drove around with lights out a lot. Bag this car.
6 Dec 2016
Pros: Good service
Cons: They did not inform me of a 250 buck deposit while using a major credit card. A 2 day rental cost me with deposit 444 bucks. I could of went to enterprise and got 2 weeks for that much Insurance was outrageous
24 Oct 2016
Read the fine print. they hold $500 in your debit
Cons: Didn't have vehicles with studded tires for snow. Hello this is Alaska. They punish you for what others are doing to them. With all the modern technology the fact that some people are keeping their cars longer than they are supposed to should be a no-brainer have a GPS to find it. their excuse that people are abusing the rental privilege to me is incorrect. I paid for the insurance but didn't pay for the car I was not able to go on my trip and I will never rent from this company again.
14 Sep 2016
Pros: Pickup/drop off was fast
Cons: I drove to Denali Park. It rained part of the way and the tires slipped a bit. I checked the tires later and found the front tires were close to bald. They said I could bring the car back "empty" and they would charge me for gas at a low price. Okay, sounds good. But I found out later they charge you for a full tank regardless of how much gas is left. Good thing I only had a quarter tank left.