8.0
Pros:YeaReviewed 14 Apr. 2021
review from![kayak]()
6.0
Pros:Staff was friendy and helpful. Car was clean. Location of agency inconvenient. NOT AT AIRPORT as advertised.Cons:Thrifty was not located where advertised. Advertised that it was at the airport, NOT TRUE. Agency is located about 1 mile away from airport. I had to get a ride to pick up carand was dropped off at airport where agency was supposed to be and isn't. Had to wait till manager could come and pick me up. Very inconvenient.Reviewed 27 Feb. 2021
review from![kayak]()
2.0
Cons:Rental was for a commercial van and it was a bait and switch situation - instead of the van the only available vehicle was a Penske box truck. Vehicle had more than 100,000 miles, reeked of smoke and felt dangerous to drive.Reviewed 2 Dec. 2020
review from![kayak]()
4.0
Pros:Car was okCons:No Airport transportation need to be reinbursedReviewed 28 Jul. 2020
review from![kayak]()
10.0
Cons:Nothing was needs to be better was perfectReviewed 18 Jun. 2020
review from![kayak]()
7.2
Pros:New car and very cleanCons:LocationReviewed 14 Oct. 2019
review from![kayak]()
8.0
Pros:easeCons:went to barnstable airport but thrifty is not located at the airportReviewed 7 Oct. 2019
review from![cheapflights]()
10.0
Pros:Staff was very helpful and pleasant. When I picked up the car the woman at the counter took her time to help me understand about the tolls and to choose a route to avoid having to pay the high fees.Reviewed 1 Oct. 2019
review from![kayak]()
6.8
Pros:Easy basic pick up drop offCons:The car was very dirty when I picked upReviewed 24 Sep. 2019
review from![kayak]()
2.0
Cons:It was advertised there was a shuttle at the airport. There was no shuttle and never has been. I found another car at a vendor onsite, paid more and then spent 40 minutes trying to cancel my Thrifty rental. Had to drive to Thrifty to cancel in person. Never again.Reviewed 25 Jul. 2019
review from![kayak]()
10.0
Pros:Yes, staff was efficient, calm, and very polite.Cons:The whole process was great. I do not see anything that could get better. Maybe asking staff if they have everything they need to ensure the service level stays at such a positive level. Thank youReviewed 12 May 2019
review from![kayak]()
10.0
Car RentalPros:The car was clean and in very good condition. The people at the agency were nice and also flexible when we had to make a change. The rate was more than competitive. We found that renting with Thrifty was a positive experience.Reviewed 25 Nov. 2017
review from![kayak]()