1.9
Kayak allowed us to book a car online, but when we went to pick it up we were told they had no cars available. We also waited in line for about 20 minutes while the very slow agent helped 2 customers before us...only then to be told no cars.Reviewed 15 Sep. 2021
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10.0
Pros:I really liked Neshanda (maybe I misspelled her name). Very helpful. Helped me get another vehicle since the mini van I reserved was not there.Cons:I hate not getting the vehicle I reserved on line. You showed a mini van but that is not what I got. Why do you ALWAYS bait and switch? I do not think I have ever gotten the exact vehicle I have reserved. Why?????Reviewed 28 Sep. 2017
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5.2
Dirty car- scratches all over - needed brake job and 40k miles.Pros:Not much of anything about the rental.Cons:Car was dirty in inside. Scratches all over outside of car. Brakes made noise because of a needed brake job, and the car had 40k miles on it. Worse rental I had in years.Reviewed 10 Apr. 2017
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6.8
Didn't get what I reservedPros:People were friendlyCons:I booked a Suburban or similar. Was called the day before and was asked if a mini van would be ok. I said yes. When we got there we got a Cheverolet Traverse. Not at all big enough for the people and luggage we had. Very disappointed!Reviewed 14 Feb. 2016
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