Find reviews that mention:
6.0
Pros:The gentleman up selling was way over the top. Told me if the car broke down for mechanical issues I would still have to pay while it was in the shop. Totally false info. Car was not in the slot I was told it would be in.Reviewed 1 Jul. 2021
review from![kayak]()
6.0
Pros:Was a good car and getting to the car was easy.Cons:Having a different agent, as the one who gave me the car plain lied to me in an attempt to get me to buy more insuranceReviewed 30 Jun. 2021
review from![cheapflights]()
8.0
Pros:Smooth process, friendly staff.Cons:I wanted to extend my reservation by a day, but the rep said that it would cost more than my initial daily rate. I decided not to extend after all. Just really surprised as that-- if the car is available, then why not let the customer have it for the same rate they booked it at?Reviewed 14 Jun. 2021
review from![kayak]()
6.0
Pros:couldn't find a staff member when exiting with the car to give the inspection slip to. no staff member available when dropping it off.Cons:would have been nice to know there was a limitation where i could drive that i didn't know about when renting the car. i came very close to driving out of the approved area which would have voided my contract and thrifty would have charged me $.32 per mile.Reviewed 6 Jun. 2021
review from![kayak]()
2.0
Cons:I got nothing at all for the $35 you charged me.Reviewed 17 May 2021
review from![kayak]()
2.0
Cons:I paid extra for a small SUV. They insisted a Kia Soul was an SUV. The boy running the counter who said he was a manager had some of the worst customer service I’ve ever witnessed.Reviewed 31 Mar. 2021
review from![kayak]()
2.0
Pros:Very poor customer serviceCons:I upgraded and then realized later once we used the heater that the car had been smoked in. We were too far to return it. When I requested a reduction in rate I was told it was my problem because I’d driven off with the carReviewed 19 Mar. 2021
review from![kayak]()
10.0
Pros:staff friendly, drop off easy easily accommodated change in rental datesCons:car was very basic, still got me to my destination which was all I wanted. excellent rate!Reviewed 15 Feb. 2021
review from![kayak]()
4.0
Pros:I enjoyed the car itself, it was good on gas.Cons:I have never dealt with a salesperson so aggressive. I did not want the extra insurance for $190 and he said “well I’m sure the 40 people in the past week with rock chips would feel different.” I told him I believed my insurance was good enough, especially since I pay extra for driving in the USA (I’m Canadian). He said “no, that won’t cover everything, and you know if the car goes in the shop you’ll have to pay $90 a day while it’s in there.” His whole demeanour was aggressive, and the way he spoke to me was very snappy. I left the counter not even wanting to drive the car because he freaked me out. Of course I later spoke with a friend and he told me he was probably trying to scare me into buying the extra insurance. As it is, I returned the car 4 days early because I just didn’t want to deal with it, that ruined my trip a bit but I’d prefer not having that heavy cloud hanging over me.Reviewed 25 Jan. 2021
review from![kayak]()
10.0
Pros:The gentleman at the counter was very professional and understanding when i needed to upgrade to a 4wd vehicle. Drop off was super easy as well just hand in the keys and that was it.Cons:Nothing to improve upon in my opinionReviewed 3 Jan. 2021
review from![kayak]()
4.4
Cons:Need to be more upfront about the final price. Ended up paying way more than what kayak quoted originally. Found the extra charges AFTER checkout. That’s deceptive and unethical.Reviewed 20 Nov. 2020
review from![kayak]()
10.0
Pros:Excellent customer service. Car was nice and clean.Reviewed 12 Nov. 2020
review from![kayak]()