Good to know
|Distance to city centre||2.4 km|
|Distance to airport||27.8 km|
|"Great breakfast, and nice bedding."||(in 157 reviews)|
|"Breakfast and cocktail hour are amazing"||(in 70 reviews)|
|"Staff was awesome.and attentive."||(in 92 reviews)|
|"Two of three elevators not working."||(in 7 reviews)|
|"The parking situation is awful."||(in 31 reviews)|
|"Pool towels were not restocked."||(in 10 reviews)|
Time of year
Show reviews that mention
|bart station||in 51 reviews|
|children screaming||in 4 reviews|
|complimentary drinks||in 5 reviews|
|construction noise||in 49 reviews|
|elevators were broken||in 18 reviews|
|evening reception||in 29 reviews|
|free breakfast||in 268 reviews|
|happy hour||in 118 reviews|
|hot tub||in 13 reviews|
|living room||in 10 reviews|
|long time||in 40 reviews|
|newly remodeled||in 6 reviews|
|room smelled||in 158 reviews|
|room was nice||in 173 reviews|
|small pool||in 51 reviews|
|staff was very friendly||in 151 reviews|
|took forever||in 10 reviews|
|valet parking||in 128 reviews|
|walnut creek||in 5 reviews|
Breakfast buffet, happy hour, close to the bart, room service, great area Walnut Creek, close to a 24 hr gym
No two bedroom options
Breakfast Staff = Efficent/ Friendly/ Excellent Housekeeping Staff = Detailed/ Excellent Engineering Staff = Prompt/ Excellent Reception Staff = Attentive/ Excellent Front desk Staff = one staff member made us feel unwelcome; she neither smiled, or nor did her eye contact seemed friendly. I asked a simple question about parking and was given a look of incompitence, as if my question was random or out of order. To start off an answer with 'what do you mean', in her tone, is and was quite rude and lacking customer service integrity. I believe her name was Sofia, however, I tried to avoid interacting with her, so I didnt get to read her name tag twice. Otherwise, everyone else was Excellent, and friendly. There was a gentleman at the front desk with a kind and contagious laugh, and was very sincere when he asked how our stay was going; Felicia was prompt, quick to resolve and customer focused, as was another front desk rep.. whoms name tag I did not see. My father enjoyed talking with one of your engineers; whom was able to be personable, friendly and attentive. Our stay was great... one person almost ruined it, but the rest of the staff made it a great little getaway for me and my little family. I'm glad we chose this facility for our family stay-cation. Oh! And the manager, which checked us in, and re-explained the parking was Excellent! She was clear, and had the ability to use positive language.
A specific staff member, who answered the phone rudely and crushingly. She is the same front desk staff member who looks at you with a stare that makes you feel like she does not like her job.
Lovation and breakfast
Dirty carpets, poor food quality except breakfast and uncomfortable room. Very noisy
Staff was very friendly and helpful!
Location and the staff
Elevator service. The identity of which elevator door will open could be marked by a light
The Embassy Suites by Hilton Walnut Creek Hotel is an all-suite hotel that offers valet-only parking for a fee. Located in the East Bay region, this hotel is across from the BART station, offering easy access to downtown San Francisco and Oakland, as well as the Oakland and San Francisco airports. Kaiser Permanente, Heather Farms, the Lesher Center for the Arts, and Broadway Plaza shopping are also nearby this non-smoking hotel. Pets are not allowed at this property.
The Embassy Suites by Hilton Walnut Creek offers complimentary evening receptions during the week along with complimentary made-to-order breakfast for all guests. The hotel has a restaurant and bar for guest enjoyment, as well as an indoor swimming pool and lounge area. WiFi is complimentary and available in all areas of the hotel, which also features a business center and a fitness center for guest use. There are meeting and event rooms available, along with an events and catering staff for all special events and meetings.
The hotel offers comfortable guest rooms that feature a separate living room, flat-screen TVs with premium channels, in-room coffee and tea service, a desk, a microwave, and a refrigerator. Modern private baths include complimentary toiletries and deluxe amenities. The hotel also offers executive rooms with additional living space, a sofa bed, and other premium amenities. Accessible guest rooms are also available at this hotel, which offers a 24-hour pantry market and 24-hour front desk services. Room service is available. The hotel also provides laundry and dry cleaning service and can assist with local area transportation.
based on 1,931 reviews
Things to Know
- Great reception
Policies vary by room type and provider.
Reviews about Embassy Suites by Hilton Walnut Creek
Most Popular Landmarks
- Gardens at Heather Farm 1.5 km
- Lindsay Wildlife Museum 1.6 km
- Walnut Creek Marriott 1.8 km
- Ruth Bancroft Garden 1.9 km
- Civic Park 2.7 km
- Lesher Center for the Arts 3 km
|Concord Buchanan Fld||6.9 km|