Great vehicle at a fairly reasonable price. Getting the vehicle wasn’t bad. Dropping it off was difficult. It was an urban location inside a parking garage. Signage was poor. Not enough designated spaces were available. Finally had to park in a non- designated spot after repeatedly circling, hoping something would open up.
Abominable. Firstly, they closed the pick up location for the day before my pick up time, leaving me stranded. Then they told me to pick up from another location but in modifying the reservation they mistakenly put same drop off as pick up when original drop off was in NY. When I brought this up they said that a one way fee of $200 would then apply if I have a different drop off. After three hours on the phone I was finally able to sort it out by sending them the original contract showing that my drop off was always meant to be NY. Still, I had to close the contract with the one way fee in it, and I’m told in 7 days they will reverse the charge to honor the original agreed upon rate. Fingers crossed
The facility is terrible. And I had to wait a long time to be seen even though I was next in line.
They ran out of cars! And didn’t tell anyone so people waiting in line for hours.
The car was a little dirty and hadn't been thoroughly cleaned. We also ended up with an SUV instead of a compact car as requested (I don't like driving big cars). I didn't have to pay extra for it (most people would consider it a bonus I guess). But they were very quick with both pickup and dropoff, and overall it was good value for the money.
Just an overall heads up, they don’t have a lot of vehicles so when you go in to pick up your reserved vehicle, they have to wait for someone to drop off their previously rental vehicle. Then, they turn it around immediately-so no cleaning the vehicle at all. Our vehicle had a check engine light on it as well. Customer service is luck luster-they do not care if you have to wait.
