Guest reviews
Overall rating
7.2
Good
Based on 191 reviews
Cleanliness
7.6
Comfort
7.4
Pick-up/Drop-off
7.0
Value for money
7.1
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveler rating
29
17
18
11
12
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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2.8
Pros: none
Cons: I waited for more than an hour and got a comfort size car even though I reserved and paid a mid-sized car.
review from
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6.4
Pros: Car was clean
Cons: I did not get the class of car I reserved. Instead of giving the discount at pickup for the dodge I was given a coupon that I couldn’t use at drop-off because the office wasn’t open yet.
review from
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10.0
Pros: The staff was really nice, and let me pick my own car, which i appreciate.
review from
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2.0
Pros: NO!!!!!!
Cons: Poor Service, charge me more to return car rental! (2:pm /instead at 12:00). Car had smoke Odor, had to Waite.
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4.4
Cons: Total cost, not including gas, was twice what I was led to believe it would be when booking. Criminal.
review from
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7.6
Pros: The price we very good for the type of car
Cons: The agent was surly and rude
review from
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6.4
Pros: Easy dr
Cons: We had to wait an hour to check in and pick up the vehicle. And they charged us an additional $20 fee that was not on our receipt (and we filled up the tank).
review from
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10.0
Cons: All went very well!
review from
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4.4
Pros: The staff did not have the car we contracted for and charges us more for something similar. They could not honor the price we were quoted
Cons: I would never us Thrifty,,, They are not honest The staff did not have the car we contracted for and charges us more for something similar. They could not honor the price we were quoted
review from
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4.0
Pros: It was a nice smooth ride, the car itself was wonderful. It was made in 2018 so it was brand new, and it had a nice plug-and-play system for my iPhone.
Cons: There were SOOOO many fees. As someone who doesn't own a car, I had to buy liability insurance, and on top of that, there were so many surcharges and fees it more than doubled the price I saw on KAYA k. I've never rented a car before so I didn't know this, but it's insane.
review from
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8.4
Pros: The staff wasn't too friendly. Seemed like he wasn't happy with my precense
review from
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2.0
Pros: Nothing
Cons: End up going to Hertz
review from
Where can I find Thrifty car rentals in Washington?
Top tips for renting a car from Thrifty in Washington
- 25% of our users found rental cars from Thrifty in Washington for C$ 47 or less
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