Book Ace car rentals in Heraklion

Heraklion, Heraklion, Greece
26 Sep — 3 Oct
Heraklion, Heraklion, Greece
Sun 26/9
Noon
Sun 3/10
Noon
Driver's age:

Pros

"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
"Helped me changed"(in 610 reviews)

Cons

"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"didn't have the "(in 878 reviews)

Reviews for Ace in Heraklion

Overall Rating3.2 MediocreBased on 11 reviews
Cleanliness
3.4
Comfort
3.4
Overall
2.9
Pick-up/Drop-off
2.5
Value for money
3.6

Recent reviews

Traveler rating
0
0
0
3
0
Find reviews that mention:
3.6
Pros:initial priceCons:could not find any contact at information upon arrival at HER airport. checked with locals who informed me that ace is actually gold car rental and helped me get transportation to gold rental office. phone number listed is not functional. was forced to buy exhorbitant insuranceReviewed 5 Nov. 2017
review fromkayak
2.0
Outrageous scam of a service --caveat emptorPros:The quoted priceCons:Ace has outsourced their rentals on Crete to Gold Car. As soon as we arrived we knew we were in for it. They hold 1000 euros on your credit card as a deposit and also charge you upfront for a full tank of gas. They tell you they'll credit your card if you return the tank full and present a receipt showing the time stamp of the refill so that they know you didn't drive at all after refilling it. And that they'll remove the hold if you return the car without damage. Of course they try to sell an expensive additional insurance policy--the many items they say you'll have to pay for if you don't buy the additional policy include, among others, battery replacement and clutch failure! The contract also says they appreciate it if you can return the car in a reasonably clean condition. I meticulously documented every single scratch ahead of time as I had a bad feeling about this place. Needless to say I have rented hundreds of cars in my life and have never had a problem. However when we returned this car--on time, without a new scratch, and with the receipt for the full tank we'd just purchased--the woman working there (the sole employee at the time, so the wait was long) did a thorough once over and told us it was in perfect condition. The only problem, she said, was that we hadn't washed the car. It was a bit dirty. (Not very dirty mind you, but just the regular level of dirty that a car would have after a week on Crete.) She advised us to go to a gas station to clean it or else she'd charge us 60 euros!! I'd never heard of such a thing. Rental car companies always clean cars themselves in between renters. We had only 45 minutes to catch our overnight ferry from Crete to Athens so I left my wife and two kids at Gold Car and went racing down the street to look for a place to clean the car. Every gas station I checked apologized, said it was Sunday evening and everything was closed and that no rental car company requires you to clean the car you're returning. Well, there is this one that does, I explained. Finally I found a sweet little shop that offered to loan me paper towels, squeegees, and windex, and I cleaned the thing myself. Picked up my family and made the ferry with two minutes to spare. Will see if Gold Car actually returns my 1060 euros as promised. I will never ever rent from Ace again.Reviewed 20 Jun. 2016
review fromkayak
2.0
Cons:No shuttle. Did not find car rental place. Nobody at other desks knew about Ace. Had to rent from different agency. Very poor . Tried calling ace and priceline . On hold on over seas call...On my time. Will not use again.Reviewed 12 May 2018
review fromkayak
7.6
Pros:Clean, well functioning car Very clear directions on how to get to the off-airport lotCons:Wait for shuttle Higher price than quotedReviewed 25 Sep. 2017
review fromkayak
2.0
Beware in Crete - company is online only and fake!Cons:Took forever to find because they actually don’t exist in Crete. Then their contract is null and void because you are renting w a whole other company with different rules. Result is that I wasted 3 hours and then spent 4 more hours on a bus. Wasted a whole day because this fake rental companyReviewed 1 Aug. 2018
review fromkayak
3.6
Terrible bookingPros:The Car worked well... first diesel and I loved it.Cons:The booking did not have the address for the car rental. Then i find out that there is no ACE Car rental on the island of Crete, we were staying. I assume ACE brokered the car rental to some 3rd party. It was incredibly frustrating trying to find out where to go to get my car. The booking confirmation had no address and the WRONG phone number. Finally to make this the absolutely worst experience I've ever had, the insurance that I bought through Kayak was not valid. I had to either leave a $2000 deposit for the car or purchase their insurance (which wasn't even an option online).Reviewed 2 Oct. 2016
review fromkayak
2.0
Cons:Did not allow me to rent with American drivers license. Said I needed international, while all of the rental companies allowed me to rent with just my American license.Reviewed 29 Jul. 2019
review fromkayak
2.0
Pros:Nothing they are no where to be found.Cons:Spend about a hour looking for them but they were no where to be found. Asked around and no one heard of them.Reviewed 10 Aug. 2018
review fromkayak
2.0
Pros:Nothing. Absolutely nothing.Cons:They are cheating people and charging extra money ( almost twice in our case) at the pickup. Staff is rude. Location is not comfy. Will never use them again and no one should.Reviewed 9 Jul. 2019
review fromkayak
6.4
Cons:There was no indication of where ACE was once we arrived at the airport in Crete, Greece. I had to call the number to the US to inquire and then call another number in Greece to find out where to wait or go to get my rental - extremely poor. You guys need to fix this. Can't really say anything else about them since the rental was handled by another company and they were very very good.Reviewed 6 Jul. 2017
review fromkayak
2.0
Didn't provide me a carPros:Not much. Staff was smileyCons:They did not provide me with a car...my North American license was not accepted...(while It is everywhere else in Europe) Shuttle was unfindable. Poorly marked with another brand name. Phone on their site is inexactReviewed 1 Nov. 2018
review fromkayak

Where can I find Ace car rentals in Heraklion?

N. Alikarnassos, Ace car rentals

Address

N. Alikarnassos

Hours

Monday08:00 - 21:00
Tuesday08:00 - 21:00
Wednesday08:00 - 21:00
Thursday08:00 - 21:00
Friday08:00 - 21:00
Saturday08:00 - 21:00
Sunday08:00 - 21:00

Phone

+30 212 213 5226

Good to know

Most popular car type

Economy

Average price

C$ 47/day

Good deal

C$ 35/day

Top tips for renting a car from Ace in Heraklion

  • 25% of our users found rental cars from Ace in Heraklion for C$ 35 or less
  • Economy rental cars from Ace in Heraklion are around 20% cheaper than other car types, on average

FAQs about renting a car from Ace in Heraklion

  • On average a rental car from Ace in Heraklion costs C$ 47 per day.

  • Economy (Fiat Panda or similar) is the most frequently booked rental car type from Ace in Heraklion.

  • Ace has 1 rental location in Heraklion. Take a look at our Ace rental location map to find the best rental cars near you.

  • Yes

  • Yes