Ace car rental prices at London City Airport
| Mini |
| Economy |
| Compact |
| Intermediate |
| Standard |
| Full-size |
| Luxury |
| Minivan |
| Passenger Van |
| SUV |
| Commercial |
| Pick-up truck |
Pros
"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
" fast and helpful."(in 282 reviews)
Cons
"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"Will Ace again."(in 111 reviews)
Reviews
Overall RatingBased on 3514 reviews
Cleanliness
Comfort
Overall
Pick-up/Drop-off
Value for money
Recent reviews
Traveler rating
Find reviews that mention:
10.0
Very understandable, no bullcrap, easy to deal with.Reviewed 1 Jun. 2023
review from![kayak]()
4.0
Getting off the plane and trying to find ace was a terrible experience. Called multiple times and could not understand the VISCOUNT instructions that the person on the phone continued to tell me. We finally figured it out… Price and comfort were great, customer service and locations the car were absolutely brutalReviewed 1 Jun. 2023
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10.0
They did not have the original vehicle I requested so they accomodated me with a Dodge Charger. That was excellent service and a wonderful ride.Reviewed 1 Jun. 2023
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2.0
Absolutely much, much better "basic" customer service when picking up vehicle. Terrible this time around.Reviewed 31 May 2023
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4.0
When I arrived the car I had booked was not available. I had booked a full size. They would only give me the premium which was a Charger. We choose a full size for our rental because we had three adults and I wanted the back seat to be comfortable. A charger does not have a comfortable back seat and the gas mileage was much lower. It was not a comparable rental. The only other option I was given was to upgrade to the Jeep Cherokee for more than twice the daily rate of the original rental. Then I was lied to about the local gas price. I was offered a fill up at 30 cents less then local. I said "so that would be $3.95?" I was told that it would be $4.35. That was not 30 cents less than the gas station less than a mile from the rental property. The final straw was the shuttle. The listing states shuttle to the airport. The shuttle goes to a rental agency to get another shuttle to the airport. What should have been a 12 minute drive turned into a 45 minute stress test. When you are dealing with people who clearly are going to the airport you should be more up front on how long it will take. All in all a terrible experience and I should have rented from anyone else at the airport.Reviewed 31 May 2023
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10.0
Fast, easy and convenientReviewed 31 May 2023
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6.0
I feel there was a bit of false advertising as the rental criteria I chose was for an airport location and not a shuttle. This last minute understanding caused a colleague to have to Uber to town. When explaining this over the reception phone, I received some attitude from the woman at the desk. Additionally there was chocolate all over the passenger car seat, dials and driver side wall.Reviewed 30 May 2023
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2.0
We were denied using our own car insurance and was charged an exorbitant rate. After the rental began we left several messages to rectify this but was never contacted back. It took away any value that we were supposed to have gotten through Kayak.Reviewed 30 May 2023
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10.0
Great, the people at ACE in Maui are very nice! Vehicle selection is great and they are well taken care of.Reviewed 30 May 2023
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8.0
Fast and friendly!!Reviewed 29 May 2023
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10.0
Thé gentleman who worked there Friday night was very professional.He even helped me load the kids and my suitcase.He explained everything clearly.Reviewed 29 May 2023
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6.0
Car was not as described, not clean, with breaks issues, and they charged $90 + tax to pick up the car a couple of hours before. I have to let you know that at drop off, it was a very good employee that make me $90 discount for the trouble. Overall experience at location, make me feel like we still in the pandemic with not many employees and IPads with employees in the other side.Reviewed 28 May 2023
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