Book Airport Van car rentals in Humble

Reviews for Airport Van in Humble

Recent reviews

Traveler rating

Wonderful

2

Very good

2

Good

2

Okay

0

Fair

0

Mediocre

0

Poor

11

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shuttle to the airportback to the airport

pick up and dropcustomer service

friendly staffshuttle service

pick us

2.0

When I got there the lady (which was clearly on a bad mood) told me I had to pay an extra fee ($57 per day) because I was a foreign driver... I have rented many times from the big companies and never heard of such thing... also they said I had to pay an extra $25 because I was returning the car after hours (8pm) And over all I got a very damaged Van with over 90k miles.... I would never recommend this company unless they clear out their “policies and fees” upfrontReviewed 12 Nov. 2021

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1.9

Could not find the place. Had to cancel the rentalReviewed 3 Sep. 2021

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1.9

They never returned call or picked us up to get the van.Reviewed 2 Aug. 2021

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8.0

Pros:Staff very friendly and supportive.Cons:The car was not even clean., Location too far from airport.Reviewed 27 Mar. 2021

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2.0

Pros:The van I expected was not available the day of pick up. I did receive an email saying my rental is ready for pick-up at 11 a.m. the day before. I was dropped off and never received a call or email saying my van is no longer available. I had to rent a vehicle from a different vendor for triple the price of the van I requested.Cons:Communication to your customers. You sent the initial email saying that the my van was available for pick up yet NO ONE bother to notify me when it is no longer available.Reviewed 22 Feb. 2021

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2.0

Pros:While I was on my way to pickup the vehicle I called the facility to let them know instead of 5 I am expecting to arrive there at 530pm. I was told by the staff member on phone that they close at 4pm and she was told by her boss not to wait and asked me to come next morning at 8 am if still of interest.Cons:I will let other traveller's to note even when the booking is accepted for 5pm doesn't necessarily means the facility will be openReviewed 13 Nov. 2020

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7.6

Cons:Really Nice people. Vans could use a little more upkeepReviewed 2 Nov. 2020

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9.6

Pros:Great professional and helpful staff. Easy drop off.Reviewed 9 Oct. 2020

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8.0

Cons:Getting ahold of someone is nearly impossible. I was given no instructions for after hours drop-off. I shouldn't have assumed. I had to listen to an automated phone message 4 times to get the address to the hotel correct. This hotel happens to loan out their shuttle bus for pick ups and drop offs, DURING BUSINESS HOURS ONLY! Dropping off the vehicle at any other time, with the hotel they tell you to use, will cost you an extra $20 for them to retrieve it. They are like 3 miles away from this hotel. They are inexpensive so I guess I can't complain too much but almost every other rental agency has provisions for getting you to and from the airport regardless of the time as a part doing business with them. Apart from this, I guess they're okay.Reviewed 2 Sep. 2020

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2.0

Pros:NOTHING. I called 3 times to have the shuttle pick me up. Then someone see the airport told her they were closed. I had to scramble to find another rental.Cons:They should be open during reservation pickup and drop off times.Reviewed 25 Aug. 2020

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2.0

Pros:I am not in a position to rate the usage of the company, since they did not not my 3 week notice of my reservation. I was told at the airport pickup with 3 kids waiting with me that they did not have a van for me. The man was on the phone was nice and professional, but the company was unorganized.Cons:Honored the reservation that was made..Reviewed 20 Aug. 2020

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2.0

Pros:Everything was awful.Cons:First of all, you could have picked us up at the airport instead of making us take a cab. The office was filthy and so was the car. We were afraid to use it. Took an Uber back to the airport and chose another rental company.Reviewed 2 Aug. 2020

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• Has the Airport Van rental car policy in Humble changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Airport Van will continually update its policies accordingly. Please contact Airport Van directly for the latest information. You can find up-to-date information on the coronavirus response of Airport Van here: Coronavirus (COVID-19) update from Airport Van

• What is the most popular rental car from Airport Van in Humble?

  Compact (Class Compact Car or similar) is the most frequently booked rental car type from Airport Van in Humble.

• How many car rental locations does Airport Van have in Humble?

  Airport Van has 1 rental location in Humble. Take a look at our Airport Van rental location map to find the best rental cars near you.

• Does Airport Van have a car rental location at the airport: George Bush Intcntl airport (IAH)?

  No (According to our data)

• Does Airport Van offer shuttle or airport pick-up services from George Bush Intcntl airport (IAH)?

  Yes