2.0
I didn’t get a car as they overbookedReviewed 22 Dec. 2021
review from![kayak]()
2.0
Pros:They did not have our carCons:If they had our carReviewed 7 Jun. 2021
review from![kayak]()
2.0
Cons:They did not have the car that I reserved. Also added additional fees at the pickup. They offered to take me to the hotel and deliver the car the next day, but we had already booked a tour that we needed the car for and honestly I didn’t trust them.Reviewed 23 May 2021
review from![kayak]()
2.0
Pros:We arrived at Alamo and they did not have a vehicle for us. They said Kayak did not confirm whether Alamo had cars available. It was the worst car rental experience I have ever had.Cons:A refund.Reviewed 23 May 2021
review from![kayak]()
2.0
Pros:NothingCons:They gave away my car and had none leftReviewed 17 May 2021
review from![kayak]()
2.0
Pros:Nothing, didn’t even get the car.Cons:Everything. Walked in to get car, and they wanted another $100+ out of me. I had my license and cash to pay for what I reserved online but they wanted more money and a credit card. Didn’t have credit card and I wasn’t about to pay more so I left.Reviewed 3 May 2021
review from![momondo-kyk-wl]()
2.0
Pros:Not a thing!Cons:Kayak shouldn't be booking car rentals when they've been warned by Alamo that they have no rental's. I had to pay triple the cost to secure a car in Cozumel for a week because of Kayaks failure.Reviewed 8 Jan. 2021
review from![kayak]()
9.2
Pros:friendly staff; very easy pick up and drop off at very convenient locationReviewed 10 Nov. 2019
review from![kayak]()
9.2
Pros:Staff was excellent and very helpful.Cons:Insurance was 4 times more than the rental. Seemed a bit high although I can imagine accidents are quite frequent in Mexico.Reviewed 22 Feb. 2019
review from![kayak]()
9.6
Pros:Staff very friendly and fluent in Engish.Cons:Better selection of vehiclesReviewed 20 Feb. 2019
review from![kayak]()
4.4
Painfully Seinfeld...Pros:Found something that was kind of close to what we had requested.Cons:Refused to help as they we’re closing up. even though our flight had just landed. Had to pay for a taxi for that evening and the following day, only to return to find out they had no vehicle for me and had taken the reservation but had not held the reservation... it was so painfully Seinfeld.Reviewed 1 Mar. 2018
review from![kayak]()