Best rates found by KAYAK users in the past 48 hours.
Pros
"best rental ever had"(in 676 reviews)
", free upgrade Flexible."(in 556 reviews)
"easy and friendly ."(in 2020 reviews)
Cons
"The could have been cleaned."(in 2541 reviews)
"The smelled"(in 2455 reviews)
"Too much ""perfume"ar freshener."(in 2541 reviews)
Reviews
Overall Rating8.2 Very goodBased on 52 reviews
Cleanliness
8.3
Comfort
8.4
Overall
8.2
Pick-up/Drop-off
8.3
Value for money
7.8
Recent reviews
Traveler rating
5
3
1
0
0
0
3
Find reviews that mention:
10.0
Christine was greatReviewed 13 Nov. 2023
review from
8.0
Pros:Staff great easy drop of ffCons:Lower prices of one way drop offReviewed 4 Jan. 2021
review from
8.0
Pros:Staff was greatCons:Lower prices for one way drop offReviewed 4 Jan. 2021
review from
2.0
Pros:Nothing. They will let you book a car without having any cars!Cons:Actually had cars available.Reviewed 30 Dec. 2020
review from
2.0
Pros:The car was nice/cleanCons:I reserved a car for 12pm ET. Upon arrival, I was told there were no available cars and would need to wait a few hours until other drivers return their vehicles. I was stuck at the airport with nowhere to go, finally got a car around 2:30pm but didn't arrive in the evening until late Saturday evening. When I originally inquired about how there were no cars available despite confirming a reservation the week before, the front desk employees got a bit defensive. In the end, I made it to my destination. But it was a pretty bad experience overall.Reviewed 27 Dec. 2020
review from
3.2
Pros:Had to wait an hour in the cold standing in the lot waiting for the car. The attendant just came once and said we have your car in a few and the. Disappeared back in his booth and just ignored when ever I asked how long do I have to wait.Cons:Have my car ready and provide a discount, communication about the vehicle. Better customer serviceReviewed 5 Oct. 2020
review from
10.0
Pros:The lady on phone was nice the airport people where nice it was clean in airport and easy to rent carCons:Nothing at all wpsh I could get capr apt airport without online reservationReviewed 14 Sep. 2020
review from
4.0
Pros:car was niceCons:-cars have been moved a long distance away, -extremely long wait to get car because not enough attendants, especially with disruptive customers in front of me -first car given had the check engine light on and made noises every five minutes. This was immediate -- it had a check engine light ten minutes after we pulled away -confusing process to exchange the car that was not streamlined and took longer than it should have.Reviewed 8 Sep. 2020
review from
9.6
Pros:Staff was helpful and friendly. Pick up and drop off was easy.Cons:Found a few readily visible trash items, including one in a cup holder, in a supposedly "highly cleaned vehicle."Reviewed 24 Aug. 2020
review from
8.4
Pros:Yes staff was great. Drop off... haven't received email receipt.Cons:Receiving email receipt promptly.Reviewed 14 Jul. 2020
review from
10.0
Pros:We were VERY tired and the gentlemen that provided our car was extremely pleasant and made sure that we were well cared for!Reviewed 16 Mar. 2020
review from
8.0
Pros:Staff was great.Cons:The blind car was smaller than advertised and made an upgrade necessary.Reviewed 11 Mar. 2020
review from
Other car rental agencies at Louisville Intl Airport scored