Book Alamo car rentals in Madrid

Reviews for Alamo in Madrid

Recent reviews

Traveler rating

Excellent

3

Good

3

Okay

1

Mediocre

4

Poor

0

Find reviews that mention:

car availablepick up and drop

car was cleanstaff was friendly

get the cargreat price

2.8

Cons:Car wasn’t ready, long lines and terrible facility with no comfort either to employees and customers.Reviewed 10 Aug. 2019

review from

2.0

Hidden fees, very poor customer experiencePros:Wouldn't recommend.Cons:First, when arriving at the car rental location in Madrid airport, the reservation we made wasn't valid because it's a third party. They said that even though we booked an economy car (Opel corsa or similar) we couldn't get one because the reservation specified a 4 seats car. They only offered a Mini car (a very badly equipped Mitsubishi) which was much more expensive than what we had reserved (165EUR) compared to the (96EUR) we had on kayak including insurance. Next, the insurance worth 40000EUR from kayak couldn't be used. We had to choose their more expensive insurance, saying that they don't work with Allianz. Last but not least, we didn't find the way to the car rental parking area in Madrid, so we parked it in the public parking right nearby. The consultant straight up refused to come with us for 5 minutes to guide us to the rental parking lot and told us we'll be charged the value of the parking ticket at the end of the day, when they would go pick it up. Overall, a horrible customer experience. Definitely not choosing Alamo (or Enterprise, the mother company, for that matter) again.Reviewed 22 Oct. 2018

review from

6.0

Wrong car sizeCons:I requested the small car since we were driving to the old medieval cities with little space to maneuver. Instead we got station wagon and were told there are no any smaller cars available. I have to say, that the driving in the cities and, especially, parking was a challenge.Reviewed 25 Oct. 2018

review from

2.0

Cons:They initially gave me the option between 2 vehicles. After making a selection they told me that it would be an upgrade. The woman named Natalia became very irate when I asked about why I was given an option in the first place. If I was not pressed for time I would have left and rented with another agency.Reviewed 25 Jul. 2018

review from

10.0

Pros:El personal fue muy amigable y la entrega del vehículo muy rápidoReviewed 3 Sep. 2019

review from

2.0

Cons:They did not have car I reserved. My flight was delayed 2 hours and they did nothing to help assist in finding me a new car. I ended up having to use a different company at 2x the cost.Reviewed 20 May 2019

review from

10.0

Pros:Very friendly and cooperative staffCons:The car had a defective tyre that should have been checked before handing the carReviewed 29 Jun. 2019

review from

6.0

Automatic Transmission Not AvailablePros:The attention of the staff was very good. They were very kind.Cons:Even though I reserved and automatic transmission car and that I received a confirmation from the rental car company, they did not have those kind of vehicles available when I arrived. After I waited for more than one hour and a half, I just decide to call a friend who knew how to drive in manual transmission I was lucky enough to find him available so he drove. Otherwise I would have had to cancel my trip since I only know how to use an automatic transmission car and the company did not have those.Reviewed 16 Jul. 2018

review from

7.6

Cons:More transparence in the insurence costsReviewed 30 Jan. 2019

review from

10.0

Pros:New, clean car. Drove very well. Attendant at the Alamo in Madrid Airport was very helpful and attentiveCons:Drop off instructions included in the rental agreement for one source of informationReviewed 10 May 2021

review from

4.4

Pros:Easy drop offCons:The excess in the case of an accident was up to the whole value of the car! Usually on third party websites, it is around 2000-2500 euros. We had to pay 50 euros extra per day for the CDW. I should have known there is something hidden in the price shown on your website. Last time renting with you.Reviewed 13 Jun. 2019

review from

More

• 8.1 /10Avis Car Rentals at Madrid
• 7.7 /10Thrifty Car Rentals at Madrid
• 5.4 /10Europcar Car Rentals at Madrid
• 4.4 /10Ace Car Rentals at Madrid
• 8.8 /10Budget Car Rentals at Madrid
• 7.5 /10Hertz Car Rentals at Madrid
• 9.6 /10Enterprise Car Rentals at Madrid
• 6.4 /10Sixt Car Rentals at Madrid
• 5.2 /10Dollar Car Rentals at Madrid

• Has the Alamo rental car policy in Madrid changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Alamo will continually update its policies accordingly. Please contact Alamo directly for the latest information. You can find up-to-date information on the coronavirus response of Alamo here: Coronavirus (COVID-19) update from Alamo

• How much does it cost to rent a car from Alamo in Madrid?

  On average a rental car from Alamo in Madrid costs C$ 54 per day.

• What is the most popular rental car from Alamo in Madrid?

  Mini (Fiat 500 or similar) is the most frequently booked rental car type from Alamo in Madrid.

• How many car rental locations does Alamo have in Madrid?

  Alamo has 4 rental locations in Madrid. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Barajas airport (MAD)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Barajas airport (MAD)?

  Yes