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4.0
This was an old van that had 62k miles on it and was in need of maintenance. It shimmed and was noise. Not the comfort level I expected from a rental. Also, the service staff was good but under manned. Nobody present when I returned my vehicle.Reviewed 21 Feb. 2023
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10.0
It could always be cheaper, but other then that my experience was amazing!Reviewed 7 Nov. 2022
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10.0
We turned the car in later than expected, but they did not charge us extra. Great customer service!Reviewed 28 May 2022
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10.0
Location of Alamo….make a note on 2nd floor of parking garage. If driving there and not coming from flight. Other than that excellentReviewed 26 Apr. 2022
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10.0
Our flight into Omaha was delayed and we didn’t arrive until after the Alamo rental counter closed at 1:00 AM but the rental agent that helped us in the garage with pickup and checkout was absolutely FANTASTIC! He couldn’t have been friendlier or more helpful.Reviewed 24 Apr. 2022
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10.0
Love to be able to pick from different cars option. The staff is so helpful and friendly. I was impressed!!Reviewed 11 Sep. 2021
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2.0
Cons:The rental office closed at 1 am, and our flight was delayed from an original arrival time of 12:30. I had called them ahead to explain that my initial arrival was changed to 12:30 AM, and they didn't tell me that the rental counter closed at 1 am. This left not only me but other stranded at the airport, and I had to take a Lyft into town an hour away.Reviewed 29 Jun. 2021
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10.0
Pros:Staff was great!Reviewed 21 Jun. 2021
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4.0
Pros:Staff was great on pickup. I picked it up at night and walked around the car to inspect for dings. I did not notice a small ripple in the front panel due to the darkness. When I returned the car they accused me of producing the damage. I wish there was a camera system or something that could end this subjective inspection process with rentals. It’s too difficult on business travel to manage a faulty inspection process. What’s to stop rental companies from sneaking in these minor ripples that will go unnoticed for night pickups and stick consumers with faulty claims?Reviewed 17 Dec. 2020
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6.8
Pros:The staff was courteous and helpfulCons:I was not really satisfied with the options for my vehicleReviewed 31 Oct. 2020
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9.6
Pros:Staff were great and super helpful. Rental counter was quick and courteous. Return process was super fast and easy. The car functioned great, was upgraded with all the newest features and was great on gas.Cons:The inside of the car was super clean, but there were some weird marks on the driver's side window that interfered with visibility a bit. Ultimately wasn’t a huge issue but maybe would have taken the time to remove that before renting it.Reviewed 12 Oct. 2020
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3.2
Cons:I chose the option where the company chooses the car. They put me in a Hyundai Accent that wasn’t clean at all and had 40,000+ miles on it. I took pictures before of the outside because it was all dinged up and dirty. When I dropped off the car they were looking for r the outside and commented about dents and dings on the outside as if I did them. I showed them the pictures I took and they stopped asking. Poor service. Felt taken advantage of since I choose the option for them to choose the car even though the price was on a couple dollars less then the normal price.Reviewed 17 Sep. 2020
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