Book Avis car rentals in Omaha

Cons: The car was booked for the wrong city

Cons: The car was dirty and something terrible smelling had been spilled in the trunk. Someone had sprayed tons of air freshener to try to cover it up. I didn’t realize this immediately as the smell in the cabin was not as bad. My bags and clothes got wet and we can to launder them, causing a significant inconvenience. I called Avis to ask what my options were and they said I could return the car for a replacement (not an option for me as I was 130 miles from the nearest Avis), or they could compensate me when I returned the car. I said compensation would be fine. I called again before returning the car, and the employee I spoke to said that they would not be able to compensate me and the previous employee should not have promised compensation. I argued with him for a few minutes, and he finally agreed to refund $30 of the $275 rental. My time is worth more than $30 for the several hours it took me to clean my clothes and bags. I’m more upset about Avis refusing to make it right than I am with the issue with the car.

Pros: Car was clean.

Cons: My flight was delayed so I arrived to the location at 1:04pm, the store closed at 1:00pm. I called customer service at 1:06pm, they told me they would hold the reservation for the next day for me to pick up in the morning. I arrived the next day to pick up the car and they rate increased.

Cons: Explain clearly to your what time and date to be drop off

Not Impressed

Pros: Check in and check out was smooth

Cons: Car was not clean inside or out. The last two times we’ve rented vehicles at Omaha airport they weren’t cleaned up inside (not both rentals were from Avis). Are they not cleaning the cars anymore between uses?!

Pros: There was no wait. The staff was friendly and quick. There was no wait for the terminal shuttle.