8.0
Long line at airport, nice car, good servicePros:The fully loaded Pacifica I started with was terrific, except it had a bad rear tire that kept deflating. I called roadside assistance and they very kindly directed me to an Enterprise only 5 miles away to exchange vehicles with minimal hassle.Cons:I wish Alamo could have just replaced the tire, because the van I got in exchange from Enterprise was an ancient, dirty Grand Caravan with absolutely no modern features such as a backup camera, Bluetooth, or even USB. Not Alamo's fault but man that was a buzzkill for the rest of the week. Also, the line at the airport was just ridiculous.Reviewed 13 Aug. 2017
review from![kayak]()
4.0
Prerental damageCons:Long lines and waiting !!! Pré rental damage they are hassling me about. Then turn it over to independent DRU. For mysterious reason could not charge my current credit card - more inconvenienceReviewed 9 Jul. 2017
review from![kayak]()
7.6
Pros:it was a nearly new unit!Cons:Booked a SUV about a month in advance got to Pensacola and no SUV they first tried to put me in a mini van or a car (I said no way I already had prepaid $700) then they went to all the other rentals to find a SUV finally they decided to go clean up a return we waited for 45-60 minutes for this all to take place then they had the nerve to charge me $80 for a car seat rental by that time I was not to happy with the whole situation our kids were hungry and unhappy we was needing to get on the road. Also I don't believe that the unit was ever cleaned up from factory delivery it only had 349 miles on when we rented it but there was still film and residue on the inside of the windshield.Reviewed 14 May 2017
review from![kayak]()
9.2
Pros:Fast service at the start and return.Cons:Inside of the windshield could've been cleaner.Reviewed 21 Apr. 2017
review from![kayak]()
10.0
Excellent and fast servicePros:The pickup process was simple and easy! The agent was awesome and very helpful! Thank you guys!Reviewed 13 Apr. 2017
review from![kayak]()
4.0
Cons:Had trouble with headlightsReviewed 10 Apr. 2017
review from![kayak]()
10.0
Pros:Nice clean carCons:N/aReviewed 7 Apr. 2017
review from![kayak]()
10.0
car phone chargerCons:The car phone charger did not work... I even bought a new cords and a cigarette lighter charger...they didn't work.. but the cords worked in the house.Reviewed 26 Mar. 2017
review from![kayak]()
5.6
Cons:Asked for an SUV and place did not have one.... BummerReviewed 27 Feb. 2017
review from![kayak]()
10.0
Great experiencePros:I rented in PNS and the counter was literally steps from baggage claim. The process to rent and return was quick and the car was parked right across the street. The price for an SUV was way less than any others I compared. The gentleman who checked me in upon my return was awesome - very friendly and customer service oriented. He should be commended for his great attitude toward consumers.Reviewed 15 Feb. 2017
review from![kayak]()
10.0
Return was easyPros:Returning the car was very easy.Reviewed 9 Jan. 2017
review from![kayak]()
2.0
Bad experienceCons:Many unexpected charges and late fees that were not disclosed. I will never use Alamo again. Agents unwilling to refund or discontinue extra charges.Reviewed 6 Jan. 2017
review from![kayak]()