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2.0
pick up was a bummerReviewed 16 Jan. 2023
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2.0
They did not have a car reserved for us. But they asked how many day rental it would be, and When we said it would be for one day rental they said no.Reviewed 2 Apr. 2022
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4.0
Car was old and poorly maintained, with check engine light and brake lights constantly warning on imminent issues. Rate "negotiations" for insurance coverage was demeaning and unacceptable for a major brandReviewed 14 Feb. 2022
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10.0
They upgraded my reservation to a bigger car without any extra cost.Reviewed 20 Dec. 2021
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6.0
Drop off was a breeze. Location and shuttle was great too. It would be so helpful if the company would just inform people of the extra charges ahead of time so they don’t have so many angry people at pick up feeing like they are getting lied to. There’s mandatory collision and liability insurance that are additional daily fees and you can only get them through their company. There’s daily extra driver fees, roadside, and they didn’t even give us a car that was comparable to the one we thought we were getting. Explaining all this ahead of time so there aren’t any surprises upon arrival would be so much better for customers. The “total” upon reserving online is never the case. It’s really another $500 on top of that. Just say so instead having hidden fees.Reviewed 12 Nov. 2021
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1.9
the car was in bad shape and they insisted I needed to buy additional insurance upon arrival.Reviewed 25 Jul. 2021
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6.0
Pros:Staff was helpful drop off was easy.Cons:Insurance is not included in the Kayak quote, and is required for Mexico. This add $200 to a $260 rental. Also the cars were not the same as what was listed on Kayak.Reviewed 25 Jun. 2021
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10.0
Pros:Very quick and efficient...vehicle drove great. Loved the price and peopleReviewed 9 Jun. 2021
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10.0
Pros:Friendly and helpful, from the airport shuttle driver to the desk and fleet teams.Reviewed 17 Feb. 2021
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4.0
Cons:Bait and switch. Quoted $185 then got there and all of a suden it’s $405. You guys suckReviewed 1 Feb. 2021
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4.0
Cons:Mandatory insurance and other fees took my quoted price from $155.95 to $371.74. That's more than double the price I was told in Kayak. I don't think I'll be back.Reviewed 25 Jan. 2021
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2.0
Cons:Price increased over double the amount quoted once there to pick up the car. Of course, they also claimed they didn’t have the car as described available as well. We left and went to Avis! Love Avis in Cabo.Reviewed 23 Dec. 2020
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