|""Very Comfortable beds, attentive staff.""||(in 25 reviews)|
|"Friendly staff and great location"||(in 108 reviews)|
|"Staff was very friendly and helpful."||(in 102 reviews)|
|"No lock on bathroom doors!"||(in 7 reviews)|
|"I wouldn’t recommend this hotel"||(in 31 reviews)|
|"bathrooms were smaller than expected."||(in 2 reviews)|
|great location||in 266 reviews|
|friendly staff||in 202 reviews|
|room was clean||in 174 reviews|
|great hotel||in 143 reviews|
|great breakfast||in 105 reviews|
|downtown asheville||in 92 reviews|
|within walking distance||in 67 reviews|
|free parking||in 64 reviews|
|poor customer service||in 51 reviews|
|indoor pool||in 44 reviews|
|great view||in 43 reviews|
|king room||in 43 reviews|
|barn door||in 38 reviews|
|bed was very comfortable||in 32 reviews|
|bar had a good||in 27 reviews|
|front desk||in 20 reviews|
|easy walk||in 18 reviews|
|covid protocols||in 17 reviews|
|smaller than expected||in 9 reviews|
|in-hotel restaurant||in 5 reviews|
|paint carpeting||in 3 reviews|
Comfy beds. Friendly staff. Great location. The hotel itself is clean and very nice.
We stayed in a pet friendly room as we had our dog. Obviously we have a dog so I don’t have allergies to them but each time we went to the room I started wheezing and has congestion and sneezing. Has to use a rescue inhaler and take meds and nasal spray. I believe the staff is not doing a thorough cleaning and the dander from so many pets over time has built up and causing an issue.
Good Nights Sleep
The bedding was very good. Duvets with nice sheets. My 9 month pregnant wife and I slept well. They upgraded us which was very nice of them.
Gym not being open.
Friendly staff clean and well appointed rooms
Lobby very cold due to construction in areas of hotel
Hotel is old and needs updating. Overpriced. Bed was the worst we had ever slept in. TV didn't work. Room was noisy. We were on the 6th floor and could still hear anything that went on in the street. I would not recommend this hotel. Worst part was when I told the front desk about these problems they did not seem to care.
The staff was fantastic! Very accommodating of a late checkout when we got stuck at an event. Top notch!
Great location and comfortable
The location can't be beat in downtown Asheville.... Walking distance to the festivals, restaurants, bars, etc 1-5blocks away. Rooms are nice, comfortable, modern decor. Lobby is sophisticated yet not stuffy.
Barn door to the bathroom is stylish but doesn't provide much privacy or noise limitations when in the bathroom.
The location in downtown Asheville is great, within walking distance of many restaurants, breweries and shops. The lobby is modern and nice and the staff was very helpful. Free in-room Wi-Fi is nice, albeit a little slow
You can tell this is an older hotel that has been remodeled. The bathroom was tiny and not very well lit. The bathroom door didn't latch and the TV reception was poor. We also had to request an extension cord because there were no outlets by the bed to plug a phone in overnight.
Not so Much
We liked Charles from room service. He was fast and mannerly.
This hotel is geared towards businesses and a place for wedding parties. There are charges to make a local call, charges to connect you to a taxi service and a $50 charge is added to your credit card that remains there for 3-5 business days after you've cleared your account. I understand some hotels have this practice, but I was not told the hotel would charge my account in this manner. When I found the charge on my credit card, I had to call the hotel and hang on for many minutes until someone could explain to me what the charge was for. Also, the navigator wasn't too knowledgeable about the surrounding area. The in-hotel restaurant is mediocre but charges $12.00 for a buffet breakfast that is one level above the continental breakfast served at Hampton Inns. I'd skip breakfast at this hotel and go downtown to a great coffee house. We only used the restaurant because we were given 2 $20 vouchers (included in our package). The breakfast wound up costing us $24 + a tip for greek yogurt and fruit. I would not recommend this hotel as my first choice.
Many aspects a plus, however. . .
Location, general comfort, capable staff.
Noisy vending area right outside the door; unattached drain cover in the tub; tub faucet handle awkward to operate; main door handle also didn't operate smoothly. For $200+ I expected more attention to detail.
Decor too modern for my taste, very stiff visually and functionally in common areas
The Renaissance Asheville hotel is situated in the Great Smoky Mountains, offering views of the nearby Blue Ridge Mountains with deluxe guest rooms and suites that all include private marble bathrooms. This hotel is in the center of downtown Asheville, within walking distance of plenty of local attractions, breweries, and shops. Guests can visit the Biltmore Estate or take a ride down the Blue Ridge Parkway. The North Carolina Arboretum and Mount Mitchell are also near this property, which provides free shuttle service to the Asheville Outlets Shopping area. The hotel also provides free on-site parking for guests.
The Renaissance Asheville hotel offers a bistro and a lobby lounge bar. Room service is provided for guests of the hotel. Dog-friendly rooms are available at the property, which also features an indoor pool and lounge area for guest use. There is over 24,000 square feet of meeting and event space for a variety of events and meetings. There is a modern fitness center that is open 24 hours for guest convenience and a gift shop in the lobby area.
The hotel front desk is available 24 hours a day and can provide concierge services, including tours and ticket assistance, for guests. Laundry and dry cleaning services are also provided by the hotel, or guests have the choice of on-site self-serve laundry facilities. There are 277 guest rooms and suites at this hotel, which all include mountain or city views, complimentary coffee and tea service, a mini fridge, a smart TV with premium channels and Internet streaming services, and a private bathroom with luxurious furnishings.
based on 860 reviews
Policies vary by room type and provider.
Guests with existing Renaissance Asheville Hotel reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at Renaissance Asheville Hotel for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Renaissance Asheville Hotel is located at 31 Woodfin Street, 0.4 km from the centre of Asheville. Asheville Theatre is the closest landmark to Renaissance Asheville Hotel.
Check-in time is 5:00 PM and check-out time is 11:00 AM at Renaissance Asheville Hotel.
Yes, Renaissance Asheville Hotel offers free Wi-Fi.
No, Renaissance Asheville Hotel does not offer free parking.
No, Renaissance Asheville Hotel does not offer free airport shuttle service.
Renaissance Asheville Hotel is 18 km from Asheville Regional. Renaissance Asheville Hotel is 83.7 km from Greenville.
Yes, Renaissance Asheville Hotel is a pet-friendly hotel.
Yes, Renaissance Asheville Hotel has a pool on-site.
Renaissance Asheville Hotel has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.