10.0
Pros:Great experienceCons:Line at pickup could have been shorterReviewed 18 May 2021
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10.0
Pros:Quick process to get my rental (done through the Avis app).Cons:This facility hasn’t incorporated their new fast pass system where your can get a QR code to check out. Reagan Airport has it and makes a big difference.Reviewed 23 Apr. 2021
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10.0
Pros:Vehicle was nearly brand new. Clean, inside and out.Cons:Long wait in line. Representatives seem care-free.Reviewed 8 Apr. 2021
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8.0
Pros:The people there were very pleasant to deal with.Cons:I was late picking up my car and I still had to wait for 20 minutes. The car was not cleaned very well.Reviewed 16 Mar. 2021
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4.0
Cons:Provide a car that wasn’t damagedReviewed 6 Mar. 2021
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10.0
Pros:Everything was easy and quick. The staff was great.Reviewed 4 Jan. 2021
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3.2
Cons:The Dodge Journey is just an awful vehicle. It was so dirty when picked up. And the vehicle just is too small for its class.Reviewed 11 Nov. 2020
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8.0
Cons:The amount of time spent at customers service on pickup and drop off!!Reviewed 23 Sep. 2020
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2.0
Pros:Car was as expected and reasonably clean.Cons:Pick up took over 1 hour. Not enough staff. No hand sanitizer in line. No hand sanitizer available in car. No food or drink available at rental car lobby. Cost was much higher than promised.Reviewed 24 Aug. 2020
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6.0
Pros:Pick up - agent was nice but totally misrepresented the charges. No-one was at the drop off, so cannot say anything about that. I appreciate that everyone wore masks and it was quite clean.Cons:Phone number does NOT ring to the pickup location. No-one was at the drop off, so cannot say anything about that. However, the intake numbers seems to think we drove 1070 miles in 4.5 hours. (we did not average 237 mph). Avis added $20.81 in mystery taxable fees. Charged me for roadside assistance ($7.99 not requested) Charged me for a full tank of gas (option was taken for $41 - but we were told we only paid for what we used, which was 5/8 of tank or 10.3 gallons = $25.61)Reviewed 30 Jul. 2020
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6.4
Cons:At pick-up the rep wasn’t sure of what car was available. She left multi times to determine that. Finally she did; it was still the wrong car. She proceeded to write the updated info (mileage, color and another #) on the receipt instead of printing out a new one. That caused a hold up at the gate.Reviewed 18 Sep. 2019
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10.0
Pros:Had a choice of several cars, and took the advice of the woman at check-in as to which was better. Was a good choice.Cons:Can't think of anything to be improved on.Reviewed 31 Jul. 2019
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