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2.0
Avis gave me a reservation for 36 days of renting a car at a specific price. Some days after the car was returned, I realized they had split the 36 days into two separate rentals, with a total price increase of $69, about 7.5%, The rental office at McCellan Palomar airport in Carlsbad, CA, has not been helpful. Partly they do not recognize that their charges should simply be equal to their reservation. Partly they do not recognize that a limitation in their billing system (no rentals longer than 31 days) does not entitle Avis to increase its price. Lastly they claim that only Corpoate can adjust the second rental to make the total price equal to the reservation. So now I must chase at another place.Reviewed 12 Apr. 2023
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2.0
I get there with my reservation and they said they had no car for me. You guys took $44 from me for no reason and I was left with no more options because everywhere else was closing. you guys are horribleReviewed 18 Oct. 2022
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2.0
So many things went wrong with pickup. Including the employee leaving before we even saw the car. Locked the door. Gone. So we were stuck with a “luxury upgrade” with one bald tire and stinking of smoke. After the automated customer service loophole I contacted another Avis location who called the owner to meet us.Reviewed 13 Oct. 2022
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2.0
No cars!!! I paid $45. for a cab from Cardiff to Palomar for my noon pickup of rental car. NO CARS!!!!!!!!!!! It was a nightmare to be stuck.Reviewed 28 Mar. 2022
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2.0
They did have my reservationReviewed 21 Mar. 2022
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2.0
Called me the night before my trip to tell me they didn’t have any cars available. Cost me $600 in plane tickets to correct.Reviewed 18 Feb. 2022
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8.0
Car not available at first in Oceanside. until I insisted on a possible upgrade, then car became available. Return at Torrance, excellent. Car was clean and ran well. Had to throw out hanging scented deodorizer hanging from rear view mirror. HORRIBLE scent. Had to drive with windows down for quite awhile. Not good for those of us allergic to scented products!Reviewed 17 Feb. 2022
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5.9
The car was ridiculously underpowered and getting to speed on a California Freeway was a struggle!Reviewed 2 Aug. 2021
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10.0
I found the drop off a little confusing. There were not enough directional signs. The person who took the keys was very nice however nothing identified her as an Avis representative so it was unnerving leaving the keys with her.Reviewed 27 Jul. 2021
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8.0
Pros:The staff was friendly and efficentCons:The car had a horrible smoke odor that permeated all of my luggage.Reviewed 27 Apr. 2021
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10.0
Pros:Easy pick up and drop off with free parking patrolled by security on siteReviewed 19 Oct. 2020
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6.0
Vehicle returnPros:I only drove into their lot to return the car, N/A should be a choice for the above if you are truly looking for useful feedback.Reviewed 16 Oct. 2019
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