Book Avis car rentals in Guatemala City

Reviews for Avis in Guatemala City

Recent reviews

Traveler rating

Wonderful

1

Very good

1

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

3

8.0

The drop off procedure was irregular. I asked if the office was going to be opened and they said yes. When I arrived that office was closed, no one gave me my vouchers or papers that proved that the condition of the car or gas level was according to AVIS expectations. One day later I had to call and asked for my contract to be formally closed.Reviewed 25 Jan. 2022

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10.0

A good experienceReviewed 1 Nov. 2021

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1.9

Did not have the car I asked for and canceled on me one hour before pickupReviewed 27 Jul. 2021

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1.9

I did my reservation online through Kayak and received a confirmation. I checked in online and then arrived at the location, to find out they did not have the vehicle I requested or any vehicles period. I had to request a ride back to where I was staying, and hesitantly they agreed to drop me off. They did not attempt to find a solution to the problem at all. They simply (politely, but directly) stated they had no vehicles and could do nothing about it.Reviewed 20 Jul. 2021

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2.0

Pros:The car was ok. tires a little run down. the staff checked in ok.Cons:We purchased full collision damage waiver. When actual damage occurred on the car, we drove to avis the same day. told them about the issue and returned the car actually a day early. We were told that the insurance was not going to cover the damage with some week excuse (in fact that we had to immediately inform avis of the accident). There is no good cellular in Guatemala, so we could not call and instead drove to avis immediately. The accident did not involve any other car. ( in fact the roads are narrow and there was no possibility to hang out where we damaged the car (rocks at the side of the road). The car's functionality was not impaired at all. We were told to come back the next day (where we actually took off to return to the US), after the local manager had spoken to his supervisor. We returned the next morning, ready to take the flight. At that point the manager called his supervisor and customer service representative and then told us that the CDW would not cover because we had not immediately called (which was impossible). Needless to say, we will fight line of argumentation. It is just very frustrating to have purchased this kind of "peace of mind" insurance only to find out that the contract seems to be illusory. Will definitely not rent from avis again and very upset about their gamble.Reviewed 13 May 2021

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6.8

Pros:Friendly staffCons:Variety of trucksReviewed 31 Aug. 2019

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2.0

Invented random feesCons:Ended up walking away from my reservation. When I pointed out that the fees were already included in the total I was quoted, the employees became shifty and came up with a random airport tax/fee that doesn't exist. They quoted me one amount for a deposit, then they changed their minds because the rental is an SUV. I had no confidence left, so I walked away and rented from another rental company.Reviewed 13 May 2018

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2.0

They ignored my reservationCons:I reserved early because of the season. When we arrived they acknowledged our reservation but simply said they didnt have any cars. I thought the point of a reservation was precisely so there would be a car.Reviewed 3 Jan. 2018

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5.2

Pros:Car was cleanCons:It wasn't the car I ordered. Despite several days in advance with confirmation car wasn't waiting for me and I needed to go for 2WD instead of 4x4 which prevented me from entering certain areas and made my journey in Guatemala risky and stressful.Reviewed 14 Nov. 2017

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4.0

Not goodCons:We arrive on time to Avis with are rental order. They did not had the car we order. Also they did not accepted the car insurance we bought though the order that we did in Kayak. They end up giving us a total new order. Supposedly the car we order was going to be ready in 2 day but nothing.Reviewed 16 Jan. 2017

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7.6

Cons:The rate quoted was not the rate we paid. Plus, the deposit was three times the amount of the rental. When we returned the car, the deposit was refunded, but that would be good to know before arriving. We also requested an SUV but received a way smaller car. We made do because we had family in the country, but next time we will rent a bigger car than an SUV.Reviewed 13 Jan. 2017

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2.0

Bad serviciePros:The worst costumer servicie expericien i will never use avis again Eduardo cadetCons:The worst costumer servicie expericien i will never use avis againReviewed 5 Jan. 2017

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• Has the Avis rental car policy in Guatemala City changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Avis will continually update its policies accordingly. Please contact Avis directly for the latest information. You can find up-to-date information on the coronavirus response of Avis here: Coronavirus (COVID-19) update from Avis

• How much does it cost to rent a car from Avis in Guatemala City?

  On average a rental car from Avis in Guatemala City costs C$ 64 per day.

• What is the most popular rental car from Avis in Guatemala City?

  Economy (Chevrolet Sonic Sedan or similar) is the most frequently booked rental car type from Avis in Guatemala City.

• How many car rental locations does Avis have in Guatemala City?

  Avis has 2 rental locations in Guatemala City. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: La Aurora airport (GUA)?

  Yes

• Does Avis offer shuttle or airport pick-up services from La Aurora airport (GUA)?

  Yes