2.0
The door was locked and the two employees in the back of the office wouldn’t help us. There was a hand written sign on the door saying to call a number if you have a reservation and they would return to the office to assist you. The number went straight to voicemail, no one came back to help us to we left and canceled our reservation.Reviewed 6 Aug. 2023
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8.0
The Avis people that we met were great. If you have not been to the Santa Fe airport you would have trouble understanding. The airport is not small. It is tiny. We arrived at night and the parking lot is barely lit. It took a few minutes, but we did find our car. When we returned the car, it was in the daylight. There were not many Avis spaces, so we parked in an unmarked spot. However, an Avis agent found us quickly and took care of everything quickly and efficiently. So, the controllable things were great. Those out of the staff control were ok.Reviewed 10 Aug. 2022
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2.0
No cars available!!Reviewed 11 Nov. 2021
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10.0
Your accommodation of my need to change my reservation time/Courteous service throughoutReviewed 16 Aug. 2021
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5.6
Cons:The car we were given was extremely uncomfortable for a short person to drive and drop off via the drop box not very user friendly (no writing utensils available and we didn’t have any with us on vacation)Reviewed 15 Sep. 2020
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10.0
Pros:Staff was greatCons:Not much could have been better! Excellent rental experience.Reviewed 30 Jan. 2020
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9.6
Pros:staff was super helpful and reassuringCons:pricingReviewed 18 Sep. 2019
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9.6
Pros:So great to work with, fast,peasant and friendly. THANK YOU!Cons:The car had a really weird smell in it. It was barely ok but not bad enough to bring it back...hated the smell!Reviewed 24 Jul. 2019
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9.6
Cons:They upgraded us to a Suburban and it was easily returned to a different location!Reviewed 20 May 2019
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10.0
Fast teansactionPros:Car was in excellent condition. The whole process was painless. Liked the car Kia Sorrento. Very roomy Perfect for 4 women with luggage!Cons:NothingReviewed 18 Sep. 2018
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5.2
Highway RobberyPros:The car was clean and easy to drive.Cons:Price. Cannot believe how much I had to pay to rent this car. In addition, I hate how Kayak and other discount sites have extremely low prices such as ‘25.99 per day’ listed, then you click on the car, go through the whole process and when you finally go to pick up the car the Avis rep says ‘that will be 1 million dollars’. Ok that was an exaggeration, but I feel ripped off every time I rent a car and ESPECIALLY when I use sites such as Kayak to try to find a deal.Reviewed 21 Mar. 2018
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6.0
Pros:I liked the car(Hyundai Elantra)! Great gas mileage, good interface. I received great customer service over the phone, problems were resolved rapidly!Cons:Car was a little dirty, had a few cigarette burns in the seats.Reviewed 30 May 2017
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