Hotel Once Bangkok

1. Jacuzzi room is spacious and on high floor 2. The girl in the restaurant cooked good eggs.

1. The staff are not friendly, i.e. no greetings when we walking in and out 2. The check-in process was alright, when we asked the reception staff about breakfast serving time, he said our room rate isn’t included daily breakfast, which is wrong. So I needed to look for the booking confirmation from booking.com to prove it - which is really unnecessary. 3. On booking.com confirmation, it’s written the check-out time is 12:00-13:00, so I assumed we can check out at latest 13:00, however, the reception staff said we have to check out at 12:00, we would be charged for later than 12:00, after we “liaised” with the senior reception staff, she said we can check out at latest 12:30. We will be charged Baht1000 for late check out at 13:00. So the next day, we received a call before 12:00 to remind us the check-out time is 12:00, the staff also mentioned if we’re late we will be charged baht1000. Very disappointing. 4. The jacuzzi is dirty, we’ve washed it for about 3 times and still there are some kind of dirts in the tub. 5. Room amenities are just essential, consider this hotel room is high, I expected more than just tooth brush / shower cap / sanitary bag / twinnings tea bags (only 2) / nestle coffee mix (not even a nespresso machine). 6. Rooftop restaurant looks tired, the food variety is very limited. Coffee is yucky. 7. No one introduce the room features to us, so we had no idea about the speakers for. 8. The room has only one curtain on the outside, so we drew the curtain, however, it became very windy at night and we needed to pull it back. But the sky gets really bright after 06:00, so I had to wake up and drew it again, stupid design I have to say.