Book Budget car rentals in Amarillo

Reviews for Budget in Amarillo

Recent reviews

Traveler rating

Wonderful

1

Very good

0

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

4

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customer servicefriendly staff

10.0

Everything was great. Friendly helpful staff.Reviewed 16 Apr. 2022

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2.0

Pros:Not friendly or helpful. They charged for mileage. Gave us a POS 4 year old car with 53k miles on it, that i had to get the oil changed in because it kept going into Limp mode. Tires needed replacing.Cons:They charged double over my copy. No call back from manager to resolve.Reviewed 6 Jul. 2021

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2.0

Cons:They gave thge car away cause I was late. I was not late and everything was on time. I looked into it further and they have a reputation for doing the same thing. So I was without a car. Luckily Uber is big there.Reviewed 15 May 2021

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2.0

Pros:yes, the rental place was totally out of vehicles in spite of my reservation. will not use Budget gain at this location.Cons:having a vehicle and available when you said I could have one. it was well past closing time when I finally got one from Enterprise.Reviewed 29 Mar. 2021

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2.0

Pros:no she was rude and cancelled my car...ruined my trip!Cons:They don't take debit cards, the only places that were open on sunday were out of cars. My trip was ruined! I booked online ahead of time and should have been notified.Reviewed 9 Mar. 2021

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6.8

Pros:The staff was very rude and blunt. I called to let them know I was going to be a little late picking up the vehicle and the had asked about it and was told they didn’t have the vehicle we had booked for instead gave us something bigger (not what we wanted). Representative was like we don’t have any other vehicle available and was asked if we wanted to cancel the reservation she didn’t even wait for a response and just walked away from us. We were not happy. Representative just walked into the office.We still kept the reservation but the customer service was very rude and we didn’t feel like they wanted us as customers.Cons:Better customer services!!! I been there twice and same interaction. Thought that the second time would be different. Staff need to train more on customer service. If this keep up they’re going to lose customers.Reviewed 9 Nov. 2020

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7.2

Think Twice Before Renting from BudgetPros:I appreciated the check-in from the personnel upon my return. A far cry from the terrible experience I had when checking out the vehicle.Cons:Customer service at the front counter when I went to pick up the vehicle was challenging and extremely frustrating. I felt as if the front desk attendant treated with contempt and disdain. Although I try not to just pull the race card, it was clear to me that I was being treated the way I was because of my color. I will think long and hard before ever going back to Budget Rental. I will say, however, when I went to return the vehicle and told my story to the supervisor, she was very professional and accommodating and listened to my complaint. While it was reassuring to know that the service I received at the hands of the desk attendant was isolated, according to the manager, the sting and bad taste left could not be erased.Reviewed 28 Feb. 2017

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6.4

Pros:Friendly, helpful, hardworking, courteous people.Cons:Car had unsightly body damage. Tank was supposed to be full and was only 3/4 full.Reviewed 17 Oct. 2016

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2.0

Tried to ruin my honeymoonPros:NOTHING!!!Cons:Refusal to rent to me because I don't have a credit card. Wanted 2 utility bills, latest paycheck stub, and proof of vehicle insurance, which had to be active for over 6 months. Moved a month prior and had just changed insurance. Was not informed of debit card policy until I arrived at counter 2 hours late departing for my wedding. Was charged $72 for insurance on vehicle I did not rent. That's the last money budget will ever get from me.Reviewed 9 Nov. 2015

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More

• 5.2 /10Enterprise Rent-A-Car Car Rentals at Amarillo
• 7.4 /10Avis Car Rentals at Amarillo
• 7.4 /10Hertz Car Rentals at Amarillo

• Has the Budget rental car policy in Amarillo changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Budget will continually update its policies accordingly. Please contact Budget directly for the latest information. You can find up-to-date information on the coronavirus response of Budget here: Coronavirus (COVID-19) update from Budget

• What is the most popular rental car from Budget in Amarillo?

  Economy (Kia Rio or similar) is the most frequently booked rental car type from Budget in Amarillo.

• How many car rental locations does Budget have in Amarillo?

  Budget has 2 rental locations in Amarillo. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: Amarillo airport (AMA)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Amarillo airport (AMA)?

  Yes