Book Enterprise car rentals in Amarillo

Reviews for Enterprise in Amarillo

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5

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Mediocre

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car was greatgreat service

car availablecustomer service

get the carstaff was very helpful

great customer

10.0

It was a good experience.Reviewed 24 Oct. 2022

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2.0

The location did not have any vehicles and called me to tell me they didn't know when they would be getting one so I had to cancel. They need to not show availability if there aren't cars available.Reviewed 29 Sep. 2022

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10.0

Did not have to cleanReviewed 10 Aug. 2022

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2.0

I went to pick up the car per my reservation and they had no cars available. They said they didn’t have to call and tell me that Kayak should have. So I had no car even though I had reservations. I had to cancel my trip.Reviewed 6 Jun. 2022

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4.0

Pros:The staff was friendly but I was told upon arrival that there was no phone number attached to my car rental therefore they could not call me to verify the size of vehicle I need so I didn’t have a vehicle at the time of pickup that was big enough for my family tripCons:They could’ve emailed me the question at least before the time of pickup do so I could’ve had a car to meet my families requirements or contacted the third party because I was left without a vehicle for a planned family tripReviewed 28 Jun. 2021

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2.0

Pros:its poor and imprecise service at workReviewed 21 Dec. 2020

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10.0

Pros:Staff was very courteous and helpfulCons:No improvement or recommendationReviewed 17 Oct. 2020

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2.0

Pros:The air outside was pleasantCons:Staff at 45th and Western came across as unprofessional severely lacking customer service skills. If I was there boss they'd been looking for new jobsReviewed 12 Sep. 2020

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3.6

Don't book on KayakCons:I booked a economy car and Kayak told me it would be around $56 per day. I arrived at Enterprise after my flight at 11:30 p.m. and was told the only car left was a Dodge Durango and I was charged $150 for not even 24 hours. I would have been stranded without getting as I needed to get to Amarillo to Santa Fe by morning. The guy in front of me faced the same issue and had to take another SUV. So, don't book on Kayak because what they promise you is false.Reviewed 2 Apr. 2017

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8.4

Different drop off than pick upPros:The car was clean and sufficient for our needsCons:It was not clear that the car pick up was way off the airport premises. The car rental at the airport was $200 plus dollars more when we went to their booth and was informed our car was from somewhere else. After paying $30 to get to the correct pick up spot they did not have the size we reserved because of an accident. The lady was very kind and did the best she could to locate a small size vehicle but it took about an hour out of our day. At first we were offered a large SUV but that would of been twice the gas money. I guess rental companies picking up one place and dropping off at another.Reviewed 30 Mar. 2017

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10.0

Pros:The car was reasonable on fuelReviewed 17 Mar. 2017

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2.0

Unhappy that at&t bill wasn't acceptedPros:The enterprise employee was very helpful and accommodating, and the prices were idealCons:All the proof we were told to bring was excessive, and then when we brought it, three loopholes that weren't mentioned made it impossible to rent from entetprise. #1 our bill wasn't Suddenlink or a necessity and it was the only one up to date on late fees. So we were unapproved in the end. #2 one family member was paying and one was driving. So we both had to prove liability of course and the fact that we live in the same house with the same proof of residence wasn't acceptable #3 the fact that a twenty one year old was paying while a 50 year old was driving tacked on a $40 fee because the car was in the twenty one year olds name. Too many loopholes and too difficult to become approved, then if that's possible too much red tape and nickle and dime-ing being tacked on at the last minute. But great customer service and respect!Reviewed 27 Oct. 2016

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• Has the Enterprise rental car policy in Amarillo changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• What is the most popular rental car from Enterprise in Amarillo?

  Economy (Kia Rio or similar) is the most frequently booked rental car type from Enterprise in Amarillo.

• How many car rental locations does Enterprise have in Amarillo?

  Enterprise has 4 rental locations in Amarillo. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Amarillo airport (AMA)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Amarillo airport (AMA)?

  Yes