8.0
No a criticism of Budget, but of Kayak - the third party insurance that we purchased through Kayak was cancelled with no reason provided.Reviewed 10 Oct. 2023
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10.0
My Budget Camry rental was upgraded to a new Chrysler Pacifica, and the van was a comfortable hybrid with a smooth ride, easy-to-use controls, and excellent mileage. Both pick-up and drop-off at the Bangor airport were quick and easy. I was pleased with both the rental vehicle and the rental experience.Reviewed 1 Oct. 2022
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8.0
Knowledge of dropoff location.Reviewed 21 Sep. 2022
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8.0
Pros:The staff was great and the car was clean.Cons:Lots of damage to the car and nobody did a walk around or told me about it. I returned the car a day early and still was charged the full booking amount.Reviewed 20 May 2021
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10.0
Pros:Staff was excellent and very friendly. Wish I had paid more attention as to where the car was located. Had to walk around the lot "beeping" the car to find it.Cons:No instructions on how to use keyless car. Card or manual in glove box would be helpful. 1. Step on brake to start car while pushing start/stop button. 2. How to open the gas tank and where it's located. 3. Toll E Z Pass use. 4. How to open rear door on SUV. Not all of us have these features in our cars. And no visual indicators for this inside car. It was trial and error finding skills. Called my sister who knew how to open gas tank, I would have never found it!. Both SUV's I rented were a little different with these things. But both were very comfortable and made for a great drive.Reviewed 25 Nov. 2020
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8.8
Pros:Easy to pick up and drop off. Nice car.Cons:We paid for EZ pass for tolls but the car was not equipped for it.Reviewed 18 Aug. 2020
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10.0
Pros:Super easy pickup and drop-off. Very nice new car - perfect for our needs. No harassment for additional unnecessary insurance.Reviewed 18 Oct. 2019
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10.0
Pros:The whole Process was very easyCons:Rental needed air in the tires upon pickup, parking lot for pickup drop-off could definitely be more well lit.Reviewed 8 Oct. 2019
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2.0
Cons:I booked the rental online but when I arrived no cars were available.Reviewed 2 Aug. 2019
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6.4
Cons:Drop off was a hassle. Avis/Budget return spaces were full, with a vague sign saying to proceed to another floor, where there was no signage to indicate where to leave the car. The rental office isn't actually at the address listed, and neither is the garage where the car is returned.Reviewed 24 Jul. 2019
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2.0
Pros:nothingCons:Was charged twice as much for some reasonReviewed 3 Aug. 2018
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10.0
Pros:The rental process was quick, easy and accommodating. It’s all I could ask for.Reviewed 3 Jul. 2018
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