10.0
Every thing was good but the drop off. Did not have any direction where to park or an attendant to help with information.Reviewed 21 May 2026
review from![kayak]()
2.0
I was cheated on fuel. The car was given to me about half full. The GMC Denali doesn’t have a standard fuel gauge but miles till empty. I returned the car full and the agent promised me a $50.00 credit which I did not receive.Reviewed 12 May 2026
review from![kayak]()
2.0
They wouldn't let me rent the car without a flight number because it was booked at the airport. This was not disclosed and now it's taking forever to get a refund because I used the pay later option through Affirm and now have to go through a dispute process. This is horrible!!!Reviewed 25 Mar 2026
review from![kayak]()
4.0
I used to work in the rental car business so this is not coming from a perspective of entitlement but rather experience. This SUV that was rented was simply not cleaned at all. There was a complete lack of care by the Budget employees at the airport in Buffalo. I did not report this at the time because the walk to the car is far away from the counter and I had to get to my appointment. Complaining wouldn’t be necessary and waste everyone’s time if a job was done properly from the beginning.Reviewed 19 Mar 2026
review from![kayak]()
2.0
I did not like it at all. Kayak is only a front runner for another corporation that takes your money and I never got a car when I got to my destination and I haven't gotten all my money back yet. I did not understand that you're not really going to kayak kayak is just looking for cars for somebody else who may or may not get your car for you. I didn't like the experience at all and I never got my money back from kayak. I only got partial funds back from a corporation called QEEQ there you go.Reviewed 6 Nov 2025
review from![kayak]()
4.0
Add on were added with out me agreeing to them so it cost more than I was toldReviewed 16 May 2025
review from![kayak]()
4.0
Couldn’t reach anyone to confirm they would be at counter spent over an hour on hold. Car had pretty rotten smell.Reviewed 21 Dec 2024
review from![kayak]()
2.0
Took just under 2 hours to get the car. No one knew where or when our car would be readyReviewed 30 Sep 2024
review from![kayak]()
10.0
Super quick and at an airport that is all you can ask for!!!!!!A+++Reviewed 25 Jun 2024
review from![kayak]()
4.0
At the airport in Buffalo the computers crashed, huge line and slow service. They finally moved everyone downstairs and started processing. Slow and chaotic. Huge delay!Reviewed 14 Jun 2024
review from![kayak]()
10.0
The engine light came on within a few minutes of driving and I had a 1300 Mile journey ahead of me. It had me concerned, but ultimately I made it with no issues. The staff I encountered were ALL top notch Price was fair for a comfortable vehicleReviewed 1 Mar 2024
review from![kayak]()
8.0
Charged for insurance twiceReviewed 13 Jan 2024
review from![kayak]()