10.0
We were pleased by the entire experience, type and service of the vehicle.Reviewed 16 Jul. 2022
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4.0
We tried to change the place for the car return. The first time we called it was supposed to be $25. The second time we called (we needed time to think about it) it was supposed to be $175!! That was more than we paid for the car! We paid a different amount than what I was told when we ordered the car online. The car didn't have the carseats we ordered so we had to go to a different budget location to get the seats! That was very annoying. Service was not good, people were unfriendly and not helpful.Reviewed 16 Jul. 2022
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8.0
The price wasn’t as low as expected when I went to pay. ( I took into account all taxes and fees..) Disappointed in that.Reviewed 18 May 2022
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10.0
It was a good experience, and the staff were friendly. We did not get the SUV the we requested, but instead got a minivan. It turned out to be a much better solution for us.Reviewed 23 Sep. 2021
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7.9
It was a little misleading for pickup - listing the Casper Airport on the address - we thought the actual place was in the Casper Airport.Reviewed 26 Jul. 2021
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10.0
The shuttle service to the off-sight Budget facility 1.5 miles away was ready to take us as soon as we had our bags. They had run out of family-sized sedan and so up-graded us to an SUV at the same rate. So we were on our way quickly. When we returned the car, the shuttle driver loaded our bags and help unload them at the airport.Reviewed 17 Jul. 2021
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9.6
Pros:Friendly, courteous staff. Fast transport to and from airport. Excellent rates in comparison to competition.Reviewed 15 Oct. 2019
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10.0
Cons:It was very good although the price quoted on the web site did not match what the final charge was--not sure why the difference. Otherwise the quality of service, car, & the personnel were superb! Will definitely consider using them the next time.Reviewed 22 Jul. 2019
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2.0
Pros:I was going to Albany NY, not Casper. Thought I had it resolved by phone but NO. Huge line in Albany. After 45 minutes finally waited on. Clerk was cranky, said it was my fault. Ended up paying 2X the quoted price for a dirty car.Cons:Cleaner car, reasonable price. More than one clerk at the counter. Train the staff to be empathic. Get decent staff on the phone that will do their job and make requested changes. I will never use budget again.Reviewed 17 Jun. 2019
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10.0
Pros:Equipped with snow scraper.Cons:Odometer Mileage out was wrong.Reviewed 8 Nov. 2018
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2.0
Pros:no car when i showed at rental agencyReviewed 5 Oct. 2017
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10.0
Drop off was quick and easyPros:Location was easy to access and return was quick and flawless!Reviewed 22 Aug. 2017
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