Book Budget car rentals in Katy

Reviews for Budget in Katy

Recent reviews

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Wonderful

2

Very good

0

Good

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Okay

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Fair

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Mediocre

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Poor

2

10.0

Cannot have asked for a better experienceReviewed 16 May 2023

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10.0

My experience with the Katy Budget office was outstanding. They were professional, friendly and able to accommodate my request for earlier pick up. The Jeep Compass was clean and drove beautifully.Reviewed 13 Jun. 2022

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2.0

The manager at the Fry road location in Katy Texas had poor customer service skills. She was very aggressive and rude during our vehicle pick up. Customer service is important to me so I will not be renting from budget again.Reviewed 28 Dec. 2021

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2.0

we had an appointment to pick up our car at 4:00. We could not get our car because the line was too long. We would have missed a life or death appointment. We had to take a cab.Reviewed 8 Nov. 2021

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8.8

Pros:Staff was great and car was great!Cons:Budget Car Rental return location address was not updated on the reservation. It showed an address that they had moved from over a year ago. I had to call another Budget location and ask where I was supposed to turn it in at. Kind of stressful!Reviewed 7 Aug. 2019

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4.0

Pros:No mechanical troubleCons:The car, a Chevy Malibu, was dirty when it was brought to us; smears on the front and sides glass, dirty outside and I found a used fork in the back seat. It smelled strongly of cigarette smoke and everyone that got in it over our weekend commented. We had to stop early on and buy a gas-station freshener and it still didn't cover it. It had 35K miles and showed it. But it got us there and back, and I guess that's what counts.Reviewed 7 Nov. 2018

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6.0

Vehicle not preoord for rental.Pros:I spent 1.5 hours cleaning the vehicle before our trip, it was filthy inside and out. Brake rotors were warped which caused heavy vibrations when braking, particularly in mountainous regions. This was unsafe. Wiper fluid was empty. USB ports did not work, BluTooth did not work: for a 2,000 mile journey my phone would not connect so only sketchy radio through west TX and NM. 1st world problems I get it but I paid for a premium rental. Upon drop off the Branch was understaffed. Mgt had 1 Rep working the counter during Spring Break.Cons:Counter service was great upon pickup. Vehicle was nice after I cleaned it.Reviewed 19 Mar. 2018

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8.0

Cons:No instruction about toll device being available on the carReviewed 7 Mar. 2018

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2.0

Vehicle not availableCons:I made an online reservation and when I arrived to pick up the vehicle I was told I needed to wait 40 minutes because it was in route to the location. After about an hour of waiting, I called and was told the vehicle was not available. I lost that time and it delayed my trip. I asked to cancel the reservation and after a few minutes I received a call back saying they had found a vehicle but I needed to wait another 40 minutes. I declined, overall very poor customer service and it ruined my trip with the family.Reviewed 27 Feb. 2018

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More

• 6.3 /10Enterprise Rent-A-Car Car Rentals at Katy
• 5.9 /10Hertz Car Rentals at Katy

• Has the Budget rental car policy in Katy changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Budget will continually update its policies accordingly. Please contact Budget directly for the latest information. You can find up-to-date information on the coronavirus response of Budget here: Coronavirus (COVID-19) update from Budget

• What is the most popular rental car from Budget in Katy?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from Budget in Katy.

• How many car rental locations does Budget have in Katy?

  Budget has 1 rental location in Katy. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: George Bush Intcntl airport (IAH)?

  Yes

• Does Budget offer shuttle or airport pick-up services from George Bush Intcntl airport (IAH)?

  Yes