8.0
It sure would be nice to at least have clean windows. The inside of the windows had probably never been cleanedReviewed 12 Oct. 2022
review from![kayak]()
5.6
Pros:Car was clean and at least they had one for me. The gentleman behind the counter was nice.Cons:I picked up my car at the Medford airport. There's no signage indicating you have to go inside to pick up the rental, I just happened to walk inside after driving around the rental vehicle lot. I had booked an economy car (small size) and instead got stuck with a big gas guzzler on a 6-hour drive home. So while the initial rental was cheap, with the cost of gas it ended up being more than if I had just rented somewhere else. I was one person traveling by myself; I didn't want or need a massive SUV instead of a standard sedan and I'm not sure why an airport has so much trouble getting a variety of vehicles.Reviewed 27 Sep. 2020
review from![kayak]()
3.2
Pros:NothingCons:You guys could’ve been more reliable Understanding and helpful. You need better communication threw the companies. I had a flat and it took you guys basically two days to get me a new car. You guys charged me twice for insurance then tried to charge me again just to get me my carReviewed 4 May 2020
review from![kayak]()
10.0
Pros:Super fast checkin and checkout and very conveniently locatedReviewed 18 Dec. 2019
review from![kayak]()
8.0
Pros:Convenient at airportReviewed 28 Jul. 2019
review from![kayak]()
9.6
Pros:Love going in and out of small airports! The Budget desk is right next to the baggage claim and car pickup & drop off is is literally just outside the door.Reviewed 23 Jun. 2019
review from![kayak]()
4.4
Pros:Staff ready and helpfulCons:No one in the early AMs to receive car back and don’t be surprised if they charge you an extra $100 because the amount they tell you is a “guestimated cost”... con-artistReviewed 22 Jan. 2019
review from![kayak]()
10.0
Thinking of buying onePros:Very peppy engine. Loved the accessories, dual air control, sound system, seats safety features. Very roomy, especially back compartment, more than enough room for four passengers with luggage.Cons:There wasn't anything I disliked. However, I received a "change oil very soon" warning 1/2 way through my trip. It didn't concern me, just made me wonder if somebody missed a maintenance schedule.Reviewed 21 Aug. 2018
review from![kayak]()
8.8
Pros:Car was very clean & excellent condition, relatively fast pickup.Cons:There were many hidden fees/taxes that were unexpected prior to pickup.Reviewed 8 Aug. 2018
review from![kayak]()
4.4
Cons:Billed me wrong. Upgraded to the nosiest SUV (Jeep Compass sounded like a helicopter). I had to call Budget customer service to correct billing error (counter rep "had no authority"). Other than that it was poor.Reviewed 8 Aug. 2018
review from![kayak]()
5.2
I know it was a cheap rental... But...!Cons:Was told it was the only car left... once I saw I called in to ask to change to something bigger or smaller... luckily I think I talked to a manager off duty... Scratches all over the car(glad I called), wasn’t cleaned... dirt all over in the inside... no floor mats and a huge hole in the driver side floor carpet... really?!! With only 14k miles...Reviewed 27 Jul. 2018
review from![kayak]()
2.0
Cons:Tried to cancel. Don’t know if it ever went through.kayak rental program is not user friendly.Reviewed 2 May 2018
review from![kayak]()