2.0
I confirmed a mid size car that said it would accommodate 5 passengers and 3 suitcases. When we got to the rental all they had was a 2 door mustang convertible. Despite other cars being on the lots that’s all they would give me since I was returning at another location. No assistance whatsoever. Terrible customer service.Reviewed 28 Oct. 2022
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8.0
Cons:When I picked up the car no one was in the office. I rang the bell, but had to wait several minutes before I got any response. Drop off and the shuttle ride to the airport were super smoothReviewed 3 May 2021
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10.0
Cons:TYReviewed 20 Apr. 2021
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8.0
Cons:N/AReviewed 19 Apr. 2021
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10.0
Pros:I called and the shuttle came quick.Cons:I had a great experience and no recommendations.Reviewed 20 Mar. 2021
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9.6
Pros:Super quick pickup/dropoff and received a nicer car than we were expecting.Cons:The shuttle from the airport was a little bit of an unexpected inconvenience but they were super quick to pick up after calling. Could see how it would be a big pain if you were picking up/returning after hours.Reviewed 20 Oct. 2020
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9.6
Pros:As helpful as they could be with few staff and early closures during the pandemic.Cons:We needed to drop the car off in Salem at 7 pm and at noon no one could answer the phone to tell us whether they had a key drop box because it would be after hours. We were a little worried about whether we were going to be able to drop the car off.Reviewed 26 Apr. 2020
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10.0
Pros:Staff at both ends were professional.there were problems solved.Cons:I needed to know that a credit card was necessary. Worth making that more important, as important as drivers license!Reviewed 28 Jan. 2020
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5.2
Pros:staffCons:clean windows are critical for a car to be driven safely. the windows inside and out were filthy.Reviewed 6 Jan. 2020
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6.8
Pros:The car was great and clean.Cons:The branch manager was extremely rude and lied about the status of the car. Branch manager made up a story to why I couldnt receive my keys when I walked in the door instead of being honest and stating the car just wasn’t ready. After confronting about lie, branch manager became more and more rude. Vented to employees in customer presence. Worst management and leadership I have ever witnessed in a rental branch.Reviewed 8 Oct. 2019
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4.4
Cons:Only rental company that is not at the airport. There is shuttle bus from and to the airport. The rate was 4x higher than what I booked and at first the person said I had to suck it up and dispute with Kayak. Luckily other person was able to overwrite the price for meReviewed 9 Sep. 2019
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9.6
Pros:Vanessa is always very helpful and cheerfulCons:Nothing.Reviewed 1 Sep. 2019
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