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2.0
I had set a 9:30pm pick up time but they had been closed for hours.Reviewed 17 Feb. 2023
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2.0
I confirmed a mid size car that said it would accommodate 5 passengers and 3 suitcases. When we got to the rental all they had was a 2 door mustang convertible. Despite other cars being on the lots that’s all they would give me since I was returning at another location. No assistance whatsoever. Terrible customer service.Reviewed 28 Oct. 2022
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2.0
I pre paid for my car rental. When I went to pick up my car rental you ran my credit and said I couldnt have the rental. Ruined my vacation plans. I had a credit freeze in place to to some fraudulent use of my social security number. I was not told that I would need my credit run. I am a Premier Client at Enterprise Car Rental and have never had any issues renting a car. Only reason I went through Hertz is Enterprise wasnt open on weekend to pick my car rental up. I will never rent a car from Hertz ever again or recomend you to anyone. I was treated extremely bad and it caused great embarrassment plus ruined our trip. :-(Reviewed 22 Sep. 2022
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2.0
They listed that they have a shuttle that will drop you at the airport starting at 8am on the literature they give you when you check out, but the shuttle didn't start until 9am on Sunday, the day of our flight and we had to call an uber to the airport. We would have rented a car in the actual airport if we had know that since it negated the cost savings.Reviewed 30 Aug. 2022
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6.0
The tire on drivers rear was all messed up had to turn the car in early but was never giving credit. I hope to never have to use them againReviewed 14 Apr. 2022
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8.0
The rental went smooth and the truck was ready. It was a good experience. Thank youReviewed 26 Feb. 2022
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5.9
Way too expensive, we are all getting ripped off because you aren't planning ahead.Reviewed 12 Sep. 2021
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1.9
I showed up to get my rental and there was a sign on the door that they unexpectedly had to close due to staffing. They were hoping to open again 9/1/21. I never received my car nor received an alert that they would not be able to fulfill my reservation.Reviewed 29 Aug. 2021
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10.0
Representatives were courteous and professional. Great job ladies.Reviewed 15 Jul. 2021
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4.0
Pros:Hertz is off-airport at Medford - only Hertz place I've ever seen not super convenient. Shuttle to pick up car wasn't too bad (although everyone else is onsite) but return location is very poorly marked. Also, they charged a deposit on the car - first time I've ever had that happen with a Hertz car.Reviewed 2 Jun. 2021
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8.0
Cons:When I picked up the car no one was in the office. I rang the bell, but had to wait several minutes before I got any response. Drop off and the shuttle ride to the airport were super smoothReviewed 3 May 2021
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10.0
Cons:TYReviewed 20 Apr. 2021
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