10.0
Great and friendly staff. Service was exceptional, they make you feel like family.Reviewed 14 Apr. 2022
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1.9
When I arrived I was told that my vehicle was not ready, and I would be delayed about 2 hours. This was obviously not what I wanted to happen. I attempted to call Budget corporate. They told me I would go to a nearby airport ($80 for an Uber there) and they would have a car available, but it would be larger, and cost me an additional $300. This was not acceptable either. As I was being transferred around (about 45 min after I was supposed to have my vehicle) the person staffing the location let me know he was able to authorize a larger vehicle so I could get on my way. He was extremely helpful, but I will never rent from budget/Avis again.Reviewed 12 Oct. 2021
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2.0
Pros:Kayak sucks, Budget sucks, it all sucksCons:They could have had a car available for my reservation...they didn't have a car, and didn't seem to care!Reviewed 13 Nov. 2019
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8.8
Pros:The staff was friendly an helpfulReviewed 26 Aug. 2019
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10.0
Pros:Perfect van for our needs.Reviewed 14 Oct. 2018
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5.6
Over ChargeCons:Our reservation was for one charge and the charge on our credit card was twice as much. We are disputing it with our credit card company. Not happy.Reviewed 10 Apr. 2018
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10.0
Nice and fast.Pros:Girl at counter was very pleasant.Reviewed 9 Sep. 2017
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10.0
Riverside Budget offers quick and easy returnsPros:Return was similarly quick and easy (but returned to a different location).Reviewed 24 Aug. 2017
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2.0
Pros:NothingCons:If you don't have triple times the rental of the vehicle to put on a debit card then it's not worth it. True enough it's being done wo a credit card but nonetheless there are other rental places that you can go to! Im glad I took my business else where.Reviewed 30 Jul. 2017
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8.0
Pros:Agent very nice. She was working very hard on her own to serve everyone in a timely fashion. Didn't like that the office was understaffed and she had to work frantically.Cons:See above.Reviewed 12 Apr. 2017
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10.0
Pros:Outstanding service on short notice.Reviewed 10 Feb. 2017
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2.0
Disgustingly wreaked of cigarette smokeCons:Disgustingly wreaked of cigarette smoke & the Budget rep would not oblige us with a different rental although sprayed the car with febreeze for us. We bought Heavy Duty febreeze spray & febreeze vent inserts after leaving the car doors open for two days to air out..the smoke smell was still there. ironically there was a no smoking sign on the passanger window.Reviewed 12 Aug. 2016
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