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2.0
Very upset that it is not stated in writing that they will not take a debit card unless they keep a $500 deposit and do a soft credit check. They only take a major credit card. That is a lot of money customers have to prepare for.Reviewed 13 Aug. 2022
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2.0
Kayak rented me a car at this herts location, AFTER THEY WERE CLOSED. I got there to pick up my vehicle, and all of the lights were off, no one there. Had to cancel the reservation, BUT no one was available on any phone lines to call, and they wouldn't let me cancel online. Overall it was a very terrible experience.Reviewed 10 Mar. 2022
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10.0
Employees in Riverside helped me set up the Bluetooth connection to my phone. They were so helpful and nice!!Reviewed 29 Dec. 2021
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4.0
Pros:The guy was pretty stuck up. Like he had better things to do besides helping me.Cons:My car SHOULD have been ready. But I had to wait about 35 minutes to leave the parking lotReviewed 6 Apr. 2021
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2.8
Pros:NothingCons:Impolite office staff, tied up on the phone and when free would not help immediately. There were NO cars available!Reviewed 13 Oct. 2020
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8.0
Pros:Car was promptly available. Staff friendly.Cons:There was no hanger for clothes which I thought was strange - had to lay them on the back seat eliminating any area for extras.Reviewed 17 Jun. 2020
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3.6
Pros:The Riverside, CA staff were rude and rented me an older, dirty SUV with body damage. I dropped the vehicle off in Hurst, TX where the staff were friendly, but I had to wait over an hour to just return the keys. There were no additional fees, which was the one thing that matched my expectations.Reviewed 3 Sep. 2019
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8.0
Cons:Didn’t like that l had to have a credit check and a $200 deposit put on my card since I prepaid for my rental. That information wasn’t shared with me when booking, I would have used a different method of payment.Reviewed 26 Jul. 2019
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10.0
Pros:Friendly staff and we got an upgrade to a bigger car for the same price. Would definitely go back here to rent a car again!Reviewed 18 Jun. 2019
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10.0
Pros:Ron was great.Reviewed 9 Apr. 2019
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10.0
OutstandingPros:Cynthia made our day!Reviewed 24 Oct. 2018
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10.0
easy pickupPros:I got an upgreade. the staff was very friendly and helpful. I wasn't talked into buying an additional car insurance to cover damages of a 3rd party in case of an accident...Cons:no problem occurred.Reviewed 23 Sep. 2018
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