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6.0
Employees were friendly but did not give any resolution to the dirty van. No coupon to go get it washed. Just an excuse of why it was dirty on the outside, but ok what about the inside. There could be no excuse. It just was not cleaned from previous uses. I Lysol and wiped down with disinfectant wipes. Van was dirty inside and out.Reviewed 30 May 2023
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10.0
Super nice customer service people. Got a brand new car, so felt very spoiled!Reviewed 27 Feb. 2023
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10.0
It seemed like (in a slightly complaining manner) that they were short of hired help and the wait was excessive to be helped BUT I know that is an issue everywhere and not just affecting budget! I am aware of that issue so I was cool with it!Reviewed 9 Jan. 2023
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10.0
The a counter people was really niceReviewed 26 Sep. 2022
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8.0
Other than the pick taking a little longer than planned everything was great.Reviewed 18 Jul. 2022
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6.0
We were in a hurry to pick up the car on returning the car it was raining and we discovered the car's tires were bald. Poor upkeep on vehicles.Reviewed 5 May 2022
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2.0
When I went to pick up the vehicle it wasn’t even at the pickup point. I had to either wait for another hour for it to arrive or drive 5 miles across town and pickup at another location. I chose to drive to other location. I was not compensated for the extra time and delay. I rented a dodge pickup. I was traveling a total distance of 1700 miles. Going with the wind the vehicle made 11.5 miles per gallon. On my return trip I was driving into the wind and the vehicle averaged 8.8 miles to the gallon. Last year I rented a dodge pickup from hertz and got over 20 miles per gallon at approximately the same miles. I returned the vehicle on 3-5-2022 to the east Wichita Kansas location and reported the poor gas mileage. The gentleman was not friendly and didn’t care that I had a very bad experience. Unless compensated, I will never rent from Budget again. Gary Willson Ellsworth county KansasReviewed 8 Mar. 2022
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2.0
I will never rent from Budget again!!!Reviewed 14 Feb. 2022
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8.0
Great Service.Reviewed 7 Nov. 2021
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10.0
The staff is very friendly.Reviewed 26 Oct. 2021
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5.9
We thought we were renting a full size truck, but when we arrived we’re presented with a choice to take a Toyota Tacoma or wait several hours for a full size to be returned. Because of our schedule, took the smaller truck and had to pay the same price. They had a bunch of weasel words/reasons why it was the same price…that amounted to “that’s just the way we do it”. Hope this helps the next unsuspecting customer.Reviewed 16 Jul. 2021
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7.9
The pick up process was a little slow but only because only the manager was there. Otherwise, great service overall and the car was VERY clean.Reviewed 14 Jul. 2021
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