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2 locations in Bend
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9.6 Wonderful
Oct. 2020
Pros:
They upgraded me to a Jeep Cherokee! Very friendly staff, super efficient in getting the rental car, will use againCons:
Outside of Jeep was slightly dirty.5.2 Fair
Oct. 2019
Pros:
Pickup easy and helpful. The bad was that I WAS NOT told that there was to be a $100 one way fee. I was not told until I dropped off the vehicle. I am very upset over the whole situation.Cons:
To have been told before hand. I rented the car for a total of about 3 hours of driving to find out that I would have an additional $100 fee added for one way which I told them I was going one way BUT THEY didn't tell me of the additional fee. I will NEVER rent from them again!9.6 Wonderful
Feb. 2019
Pros:
Friendly staff and super helpfulCons:
There was NO ice/snow scrapper. We rented a car in Bend, Oregon in winter. The second day there was a snow storm. The front wheel drive and all season tires served us well but I was disappointed to not find any sort of ice/snow scrapper in the car. I purchased one and left it in the car.8.4 Very good
Oct. 2018
Pros:
The drop off was fine.10.0 Wonderful
Feb. 2018
Pros:
Very convenient at Redmond Airport5.6 Fair
Sep. 2017
Pros:
Didn't take longCons:
The woman at pick up left it to me to inspect damage. When I told her about fender damage she noted it on the form but didn't inspect it herself. I then had to tell her about the cigarette smell and the oil change light. She said she'd let them know at the drop-off location.2 locations in Bend
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8.0 Very good
Sep. 2022
6.0 Okay
May 2021
Cons:
The representative walked me to the car to show me the vehicle had been sanitized and cleaned. After I arrived at my destination I found empty water bottles with chewed gum on the lid. There was trash in the back as well.10.0 Wonderful
Feb. 2020
Pros:
The staff was helpful and friendly. The car was clean (minus a little earthy smell, but I put a lavender car refresher in it and it soon went away.) the price was wonderful, and the ease of service was great!8.0 Very good
Nov. 2019
Pros:
Staff was helpful in both Bend and Carlsbad.Cons:
Van was dirty. Baby puke or spilled milk inside the van. Windows inside were so dirty that at dawn, I couldn't see through them.10.0 Wonderful
Nov. 2019
Pros:
Staff was great and attentive. Received my car without any hassle, and quick10.0 Wonderful
Aug. 2019
Pros:
Friendly staff, super easy pickup and dropoff2 locations in Bend
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4.0 Mediocre
May 2021
Pros:
Drop off super easy because it’s such a small airportCons:
First, it was MY mistake by reserving a car at the OFF AIRPOT enterprise. The ON AIRPORT enterprise clerk was no help at all. Wouldnt call the offsite spot for us, wouldnt help us get a ride (Redmond has no shuttles) to the offsite location, looked at his cell phone while we talked to him instead of looking at us (and didnt even pretend) to care. Crummy attitude. If I were his boss I’d fire him.2.0 Poor
May 2021
Cons:
The car I booked was at a location that was closed. I was then sent to a location that was 20 miles away and did not have any available cars. Enterprise was not able to rent any vehicle.10.0 Wonderful
Apr. 2021
Pros:
Very friendly staff. Easy pick up and drop off6.0 Okay
Apr. 2021
Pros:
The vehicle has four tires and a steering wheelCons:
Not charged me more than my reservation with Kayak+ a two hundred dollar deposit, of which one was refunded at all. This is typical with enterprise. Despite no damage ever being done on my part to any enterprise vehicle I’ve never gotten my deposits Back, in anything enterprise always finds a way to charge me additional. As of now I have paid 305 dollars for a 36 hour rental which is criminal.10.0 Wonderful
Aug. 2020
Pros:
Availability of car and nice employees6.4 Okay
Aug. 2020
Pros:
The staff was great and did a good job of making things safe.Cons:
Mazda 6 was a decent car but had some issues with alignment and had a hard pull to the right.One location in Bend
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10.0 Wonderful
Jun. 2020
Pros:
The rental price was the BEST with Kayak. The Hertz staff was nice and checkin was easy. The car got great gas mileage. The drop off was easy.9.2 Wonderful
Jul. 2018
Cons:
At check in the reservations weren’t available so we had to show our reservation and it seemed to take quite a bit longer. However the customer service rep was apologetic and really stepped up to get our reservation handled2.0 Poor
Nov. 2017
Cons:
Cancelled because they wouldn't accept a debit card as payment and they charged my debit card...4.4 Mediocre
Oct. 2017
Pros:
The car seemed pretty newCons:
I interrupted the rep from some activity on her cell phone. The car was so dirty. It had trash, crumbs on the seat & cereal down the inside. Interior windows filthy. No offer to complete the cleaning.2.0 Poor
Apr. 2017
Pros:
They have the lowest priceCons:
There was no warning that I was required to have a major credit card i order to rent a vehicle with Hertz. The girl at the counter could have cared less to the fact that I had a reservation for 2 weeks in order to be in my close friend's wedding. She offered no help or other options, and simply wanted to keep saying, "It's our policy" yet when I asked to see the policy, she refused and said she would call the police on me! WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE! I'LL NEVER USE HERTZ OR KAYAK AGAIN!10.0 Wonderful
Apr. 2017
Pros:
I accidentally pre-registered for the vehicle to be in a different location. My sales person was solution-oriented from the start, very positive and friendly. She got me taken care of in the best way possible, as soon as possible. This was my first time renting from Hertz and I was very impressed.2 locations in Bend
One location in Bend
Most popular car type | Intermediate |
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