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10.0
Pros:The rental price was the BEST with Kayak. The Hertz staff was nice and checkin was easy. The car got great gas mileage. The drop off was easy.Reviewed 26 Jun. 2020
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9.2
Cons:At check in the reservations weren’t available so we had to show our reservation and it seemed to take quite a bit longer. However the customer service rep was apologetic and really stepped up to get our reservation handledReviewed 23 Jul. 2018
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2.0
Never againCons:Cancelled because they wouldn't accept a debit card as payment and they charged my debit card...Reviewed 27 Nov. 2017
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4.4
Dirty carPros:The car seemed pretty newCons:I interrupted the rep from some activity on her cell phone. The car was so dirty. It had trash, crumbs on the seat & cereal down the inside. Interior windows filthy. No offer to complete the cleaning.Reviewed 10 Oct. 2017
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2.0
I'll never rent or even reserve a rental with HertzPros:They have the lowest priceCons:There was no warning that I was required to have a major credit card i order to rent a vehicle with Hertz. The girl at the counter could have cared less to the fact that I had a reservation for 2 weeks in order to be in my close friend's wedding. She offered no help or other options, and simply wanted to keep saying, "It's our policy" yet when I asked to see the policy, she refused and said she would call the police on me! WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE! I'LL NEVER USE HERTZ OR KAYAK AGAIN!Reviewed 4 Apr. 2017
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10.0
Terrific Hertz Sales PersonPros:I accidentally pre-registered for the vehicle to be in a different location. My sales person was solution-oriented from the start, very positive and friendly. She got me taken care of in the best way possible, as soon as possible. This was my first time renting from Hertz and I was very impressed.Reviewed 3 Apr. 2017
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10.0
Pros:Great agent in bend Oregon office, Trevor. Helped out in tough situationReviewed 26 Mar. 2016
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