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Took off and landed at the correct airports so they did pretty good.

Flight attendant in front portion of flight was surly. Aisle way too narrow, seats a bit narrow as well. If a large person had been seated next to me they would have been touching me and that’s not acceptable.

The communication was so scattered and inaccurate during the lead up to my flight and throughout the delays. We were let wondering when to arrive at the airport because the notifications said the flight 40 mins delayed and then changed back to original time! Within 1 hour of the flight! Then within minutes of the flight changed to 50 mins delayed!! Once we were boarded, it was another 3 hours till we took off!!! They’d tell us we were leaving every 30 mins but not actually leave!! It was so aggravating!!! Our flight exceeded the 3 hour delay due to airline failure and they called it a weather event! It feels like the customer has to suffer but the airline wriggles out of accountability one way or another!

Love the non stop from Portland. Everyone was nice including the passengers! I will take this to DC every time if given the option:)

The crew was great. I just wish you had screens in the back of the seats. I couldn't hook up to the entertainment on my Samsung phone.

Great. I moved from Los Angeles to Portland Oregon and my dog flew with me. He didn't bark or cry, he slept and relaxed. The flight crew was kind, patient and helpful. Alaska is my preferred domestic airlines.

I booked the wrong direction, I was originally trying to go to PDX > EWR but it was slightly past 24 hours when I noticed the mistake. But no one was willing to give me any grace at all or refund for me to book the right flight. I was not trying to take anything from anyone, just wanted the right flight. But in the end, I lost 50% of my money and also had to book a more expensive flight elsewhere.

Somehow I didn't get the chance to pick my seat and got stuck with a window seat. After I checked in, I could get an aisle seat but had to upgrade, which made little sense on an hour long flight.

I was seated next to someone who was quite large.

Smooth and pleasant all around. I saw extra care taken for people's belongings.

The boarding was great. With all the delays I was grateful to get on the plane and headed for home. There was no in flight entertainment. Seats were very uncomfortable! Unfortunately we were seated next to an exit row so there was no recline in our seat. Other than that it was a smooth ride.

My flight was cancelled twice and the third time I tried to rebook it online I cancelled the flight because it looked like I would get a refund to my credit card. Instead I now have a credit. I was also on hold for three hours waiting for a representative and then disconnected. I will never fly delta again.

Flight for canceled. Horrible experience.. had to rent a car to drive myself up here.

We requested wheelchair assistance at ATL. This request was booked in advance of travel, we have requested this service before. We have had issues with accommodations for accessibility in the past, but this was beyond not having a chair on the ramp. We arrived in ATL international gates and had to search for a wheelchair for 40 mins. There were no delta or airport employees available to help. No service phones, nothing. With the help of another passenger I was able to get my elderly mother from the plane to the gate seating bench. She was able to wait there while I searched for a wheel chair.

Flights were terribly delayed. I was at At,anta Airport for over 4 hours waiting for my connection.

My flight consistently said it was on time and the plane didn’t arrive until after 30 minutes after take off and nothing was announced to passengers

Excellent. No issue and it was on time and arrived early, the best!

You cancelled my flight and made me Sleep at the airport.

The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.

First, the flight was schedule to leave at 12:08. Delayed to 12:38. It is 12:58 and I am sitting at the gate. The staff are not communicating with us (just tell me it’s gonna be five hours if that’s the case, quit hufflepuffing around like you’re trying to board us when the plane isn’t even here and you don’t know where your crew are. I’m still waiting for any communication about the further delay. This is a rebooked flight from a cancelled flight yesterday, when the airline failed to fulfill its fiduciary responsibility to hotel and cover transport for overnight cancelations. Asking about the food on the flight? What food?!? Delta doesn’t serve meals unless you pay for them and you really want me to give delta a high rating for passing out processed snacks (fun size!)? Can we be for real. Delta is cementing itself in history as one of the cheap, stingy, outdated, glory days are over airlines, and it shows. I took this flight knowing delta was going to provide below level service but this is beyond burgers!! I can’t believe a multi billion or dollar company looked straight in my eyes yesterday and I told me this wasn’t their fault and there for the extra cost in hotel and hundreds of dollars in Ubers are MY RESPONSIBILITY. The only thing I am at fault for is believing delta is reputable company worthy of my dollars. I’m not even sure I want to be compensated unless it is cash because I would rather die never traveling again than to put money in their pockets.

Everything got delayed we were supposed to land at 1pm and landes at 8-9 pm … was horrible

Calgary desperately needs a star alliance lounge in the transborder area for United.

Brutal as can be … delayed by 24 hours then delayed and hour on the tarmac then delayed three hours in Chicago, screaming child behind me kicking the seat for the better part of 10 hours… couldn’t be worse

My flight was delayed by a whole day, so I lost a day of my vacation.

East Lounge in Denver was terrible. Turning away active military on orders? Really? Sad.

The check-in and passport submission was complicated and repetitive, due to the poor communication between Air Canada and United. There should have been a single set of instructions and a single questionnaire that provided the data for both airlines.

Clean and plenty of room for handbaggage. Leg room was cramped compared with the 777 from Frankfurt.

-The cabin was ice cold - When we arrived in Houston there was no gate available -We had to wait 90 minutes for our luggage to arrive.. In the future I will avoid flying with Air Canada at at costs

How would you rate my experience when I was stuck in YOW without being offered a cup of water by the airline?

Marked by flight delays on all segments of the trip. Food in first class cabin was mediocre and overhead cabin storage was not adequate. Overall, the premium charge for first class cabin was poor and over hyped. This will be our last flight with UA.