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Cons: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."

Cons: "Seat padding - seat was a bit firm"

Pros: "The crew was amazing. They were all very nice to us."

Pros: "The crew"
Cons: "The seats were substantially more cramped than the other flight."

Pros: "Friendly crew"
Cons: "Hard seats!"

Pros: "Nothing"
Cons: "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."

Pros: "Crew members was very polite and food was good"
Cons: "seat is quite small."

Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."

Pros: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."

Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"

Pros: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Cons: "Seats, food"

Pros: "The in-flight entertainment is fantastic, always loaded with new movies to watch. The same free drinks (beer/wine/etc)"
Cons: "The boarding was terrible. They called for groups, asked everyone to form 2 lines, but after the lines were formed, closed one boarding lane. Some people were late to board for first-class, causing even more boarding delay and chaos. There were 5 crew at the boarding gate just standing and watching. I selected a seat closer to the rear of the cabin, which received much worse attention than any other flight with ANA. I didn't get asked for a drink until very late, and the second time around there were almost no drink selections available. My seat was also broken and would not recline. Aside from the actual airline, the passengers in the rear were very inconsiderate. There was a big family with several children running around/crying/playing with seat-back trays the entire 11+ hour flight. Again, this is not entirely the fault of the airline, but it was a discomfort."

Pros: "The crew are so courteous and helpful."

Pros: "Service was excellent. Crew did not accept tip. Food could be better."

Pros: "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
Cons: "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."

Cons: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."

Cons: "Not enough space to put my luggages"

Pros: "Attendants were friendly."
Cons: "Flight was late."

Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"

Pros: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"

Cons: "late again and hot in the cabin. sat on the runway for a while again"

Pros: "The meals were healthy Japanese meals with lots of vegetables"

Pros: "Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad."
Cons: "They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time."

Pros: "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
Cons: "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"

Pros: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Cons: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."

Pros: "Great airline!"
Cons: "some of the gates can be long walk"

Pros: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."

Pros: "Service"
Cons: "Ordered Fruit Meal. It did not have a variety."

Pros: "Drink"
Cons: "Nothing"

Pros: "Best flight ever"

Pros: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Cons: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."

Pros: "Food and movies options."
Cons: "Not enough help to put my carry on on the overhead luggage storage."

Cons: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"

Pros: "Very awesome and polite crew. Exact reason why I chose ANA"

Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."

Cons: "Very hard landing."

Cons: "Could not fall asleep as the chair would not recline enough"

Pros: "As long as I didn't fly on united"

Pros: "The crew were fantastic and the meals were pretty good"
Cons: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."

Pros: "I love the food and the girls was fantastic"
Cons: "Nothing"

Pros: "Japanese quality is good quality"

Pros: "Flight attendants were very nice on this modern 787. It was a pleasant easy flight."

Pros: "The staff were polite and highly professional. It was an enjoyable flight."

Pros: "Seats were comfortable. Entertainment was OK."
Cons: "I don't know what that food was, but it wasn't food."

Pros: "Very nice and pleasant staff"

Pros: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Cons: "Entertainment, the variety of film is quite limited but they have good Japanese movie."

Pros: "Everyone was super polite"

Pros: "Crew"
Cons: "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"

Pros: "Service in a air."
Cons: "I needed water in the airplane because inside was so dry, however it was so hard to ask water and they gave me very little of water."

Cons: "Nothing"

Cons: "Should have bought 1st class."

Pros: "seat room"
Cons: "N/a"

Pros: "It was quick and easy. The complimentary adult beverage was a bonus."

Cons: "Usb charger would be great!"

Pros: "The crew was awesome and they really made the flight so much better. I loved how short the flight was - just 58 minutes from Vancouver to Portland."
Cons: "This is a turbo-prop commuter flight, so it's fairly noisy; also, there are no USB charge ports or entertainment system."

Cons: "Maintenance delayed take-off"

Pros: "Everything"
Cons: "It was perfect"

Pros: "Alaska is a great airline."
Cons: "Free food would be awesome."

Cons: "Free food and blankets"

Pros: "Everything was good"
Cons: "Food"

Pros: "Comfort"
Cons: "Better snacks"

Pros: "Everything was fine"

Cons: "Everything"

Pros: "Plane seemed very new, spacious, and comfortable in coach. Absolutely loved it and I’m a terrible/stressful flyer!"

Pros: "Awesome staff and plane. I Miss virgin!! well done to Alaska for keeping the spirit alive."

Pros: "I actually loved the fruit and cheese platter"

Pros: "early and smooth"

Cons: "Didn’t realize it was only a turbo prop. Too noisy"

Cons: "Not even soda pop is complimentary?"

Pros: "The crew was terrific"
Cons: "The long delay was miserable. Although we would rather be on aircraft that was running like it should. We were dead at that point in our journey and the long delay was very difficult."

Pros: "I liked nothing"
Cons: "I didn’t like everything"

Pros: "The flight attendant was friendly."

Pros: "Attendants were welcoming, attentive and extremely nice. They all made flying with a 2 year old toddler an incredible experience. Thank you ladies!"

Pros: "Arrived earlier. Good accommodations."

Pros: "The crew was very friendly and there was plenty of leg room."
Cons: "It was only an hour flight, so there was no entertainment. And the seats didn't recline."

Pros: "Quick, easy, clean"

Pros: "On time."
Cons: "Wish there was a direct non stop flight to SMF from YVR"

Pros: "Fast abs friendly, knowledgeable staff."

Pros: "Alecarte and free wine."

Pros: "$25 meal voucher. Helpful staff who made sure everyone made connecting flights or were rerouted"
Cons: "Repeated delays. 5+hrs in airport."

Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"

Cons: "no music. no wi-fi. nothing to enhance the experience. check out jet blue."

Pros: "price"

Pros: "I arrived early"

Pros: "Boarding outside was different."
Cons: "Too small to handle the most basic of carry on luggage. Not enough communication about turbulence."

Pros: "Flying home"
Cons: "Boarded late and sat on the plane for awhile. Also should be embarrassed that all they can spare fir a snack is a miniature bag of pretzels"

Pros: "Wifi"

Cons: "Nothing"

Pros: "nothing"
Cons: "When we got to Seattle the Old shuttle plane we were supposed to board broke down as we were about to take off. I'm never flying with Alaska Air."

Pros: "We arrived early!"
Cons: "TV screen didn't work at all."

Cons: "The ventilation system wasn't working it was super hot and super uncomfortable!"

Pros: "No waiting"
Cons: "Kid screaming"

Cons: "US Customs was very rude."

Pros: "Boarding was good"
Cons: "Nothing"

Pros: "Comfortable seating"

Pros: "Over all Alaskan airlines does a great job."
Cons: "The boarding process was very sloppy. The boarding person made very little to no announcements regarding boarding procedures. He then made everyone who had lined up in general boarding line exit the line and then finally turned on the sign that said preferred boarding. Then the same thing happened again. He could have saved all of us and including himself lots of frustration if he had just made an announcement regarding the boarding process with directions when he was about to start boarding. Everyone was left without clear directions. Big let down to start my experience with Alaskan airlines."

Pros: "Too cold!"

Pros: "They gave me two teabags because I like strong tea. Nice people!"
Cons: "Nothing"

Pros: "Clean, comfortable and friendly."

Cons: "Crew is overly aggressive when enforcing masking policies, to the point of making it feel like I was a prisoner on the flight."

Cons: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."

Pros: "nothing"
Cons: "Never flying with Delta again"

Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"

Cons: "Got delayed"

Pros: "New long haul service is a real improvement in quality"

Pros: "The crew on both legs of our trip were nice and accommodating."

Cons: "Vegan options"

Pros: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Cons: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"

Pros: "The best"
Cons: "Again the boarding process took forever"

Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."

Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."

Pros: "It was ok"
Cons: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."

Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"

Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"

Pros: "Newer plane. Friendly crew. Landed safely and on time."

Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."

Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"

Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"

Cons: "Severe delay"

Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"

Pros: "Easy, fast boarding. We arrived early too."
Cons: "N/A"

Pros: "Eventually made it home. At 1am, when it should have been 1130pm."

Pros: "Flight was on time; captain was clear and funny."

Pros: "NOTHING"

Cons: "Seats a bit cramped"

Pros: "Great entertainment, comfortable seats."
Cons: "Middle seat with zero chance to switch."

Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."

Pros: "Good drinks and movie selection"

Pros: "New Boing 717 aircraft. Short flight time. I needed and got very good special assistance."

Pros: "Nothing"
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"

Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"

Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"

Pros: "the flight was on time and the staff very helpful"

Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."

Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."

Pros: "on time"

Pros: "I have never had a problem with this airlines. This flight was no exception"
Cons: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."

Pros: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
Cons: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."

Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."

Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"

Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."

Cons: "Need more legroom"

Cons: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."

Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."

Pros: "Ditto from above"
Cons: "Ditto from above"

Pros: "Great crew and aircraft"

Pros: "Very informative staff"
Cons: "Was late"

Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"

Pros: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Cons: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."

Pros: "Food"
Cons: "There was loud, annoying static over the intercom off and on."

Pros: "Nice crew short flight."
Cons: "Not much flight was too short to say"

Cons: "Improve quality of on board announcements."

Pros: "Nothing"
Cons: "Cancelling my ticket and put me on another flight Then lost my bag I didn’t receive my bag in final destination"

Pros: "Seat super comfortable!"
Cons: "Food service could've been better"

Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."

Pros: "The seats were comfortable"
Cons: "The food could be better"

Pros: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Cons: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."

Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."

Cons: "Better eat before you board. The food from Denver to Munich was truly uneatable. I am serious and I am not a picky eater."

Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."

Pros: "entertainment was good"
Cons: "the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice"

Cons: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"

Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."

Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."

Pros: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Cons: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."

Pros: "The seats are comfortable with more leg room than other economy airlines. Love the downstairs bathroom waiting area. Great place to stretch. Vegetarian food was the best ever on a flight. Crew are the best..Thank you"
Cons: "Perfect in my book."

Pros: "Flight on time, crew polite and ready to help"
Cons: "Seats in the plane a little closer to each other than usual I think."

Pros: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Cons: "the food was a bit bland. Selection of movies very limited"

Cons: "United connection in San Francisco was over 2 hours late, didn't arrive home until 2:30AM."

Pros: "Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her."
Cons: "The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help."

Pros: "Crew was very nice and professional. We arrived early"
Cons: "Food was disappointing as was the wine. I am not a large person but I found the business class “bed” pretty narrow and uncomfortable."

Pros: "Nothing"
Cons: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"

Cons: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"

Pros: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"

Pros: "On all my flights everything was on time and ready to go. Crew was super helpful and friendly. Ready great service and constant visual of crew for us if we needed them. Was not expecting to be fed sooo much on my flights which was awesome! Seats were comfortable, pillow and blanket were a nice accommodation as well! The entertainment was awesome - made 8 hours quickly disappear! Will definitely fly with Lufthansa again when I go overseas!"

Pros: "Great crew. Leg room reminded me of old days flying comfort."
Cons: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."

Cons: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."

Cons: "We called customer service to change our seats to an aisle seat on both of our flights due to a knee injury and the representative changed them for us after trying to make excuses that she couldn't. When we boarded we found out she gave us BOTH middle seats in the middle of the plane on both flights, she lied to us about them."

Pros: "Same as above."
Cons: "Same as above."

Pros: "Every things was perfect Thanks alot for the stuff who served during the flight they were very kind and helpful , this is the first time that I enjoyed the time being in this flight Thank you again"

Pros: "The service and space on the airplane were excellent."
Cons: "The boarding was a little chaotic but that may be a result of the limited space available at Newark Airport."

Cons: "This was an Air Canada flight. Time in line to check baggage in Frankfurt was 2+ hours, baggage was lost but arrived the next day at our destination. Unable to check-in online ahead of time for unknown reasons. Overall the Air Canada ground experience was pretty bad, but the crew/meals/entertainment was good."

Pros: "The sandwich and wine were nice...and prompt, too"
Cons: "Was told to check in at wrong desk by databoard. This caused delay..."

Cons: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."

Pros: "Clean, polite, new, MUC is a sparkling modern airport. Crew looked snazzy and there were plenty of downstairs bathrooms. On flight movies are great as were audio books on board,"

Pros: "Airline crew very friendly and courteous throughout entire flight"

Cons: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."

Cons: "Flight delayed. Pilot told us we would arrive on time anyway, but we were very late and our luggage did not make the connecting flight."

Pros: "comfortable seats, attentive attendants"
Cons: "not a fan of "cattle call" boarding. Tends to clog up the aisles really fast."

Pros: "non stop to Frankfurt very timely scheduleing was able to find reasonably priced flight to meet my travel needs."
Cons: "I felt the food was worse not good or tasteless. choices were as bad as previous flight in the fall. I have to bring snacks to make it bearable."

Pros: "I liked the entertainment part: movies are good, crew was pretty nice"
Cons: "I didnt like the boarding process bacause it wasnt in order, also airplane crew started feeding passangers in 3 hours!!! after we took off. I started thinking that it is not included in my ticket!"

Cons: "Me ubicaron en el último asiento y no se podía reclinar."

Pros: "I liked the in flight movies"
Cons: "Can't say there was anything I didn't."

Cons: "They lost my luggage. I don't understand why there isn't an arrival scan and how airlines don't take more responsibility for bags"

Pros: "we had to cut our trip short and book an immediate flight home on Lufthansa. The staff took excellent care of us. Even offered us some orange juice and milk to take home knowing that we may need it (being away for a while) and knowing that our first priority was to get to a hospital. These little events shows the extreme compassion from Lufthansa's on-board staff. We will now ALWAYS look to fly Lufthansa whenever possible."

Pros: "Direct flight, separate spacious toilets, decent food"
Cons: "It's a good flight overall"

Pros: "Cork test and effociency"
Cons: "No complaints"

Pros: "Very accomdating crew"

Pros: "I really appreciated the hostesses bringing around glasses of juice or water especially during the night . The selection of movies to watch was excellent. I liked a lot that the restroom was on a different floor and there was plenty of space outside. Thank you."
Cons: "The egg omelette for breakfast was not really tasty. The steward collected the earphones before we landed, a bit too early. I could have watched my movie 10 minutes longer."

Pros: "Quick and convenient"
Cons: "Comfort and food was lacking"

Cons: "I wasn’t able to choose a seat"

Pros: "Smooth process, nice plane, amicable staff"

Pros: "Yes"
Cons: "Did not serve food."

Pros: "Casual attitude."
Cons: "better food option than a few dusty pretzels and a thimble of water."

Pros: "All good."

Pros: "Gavin at check in was so great!! Amazing and professional!! Great clear concise announcements!"

Pros: "Service was very good."
Cons: "Nothing."

Cons: "I wish there were more food options"

Cons: "Lavatory was too small"

Pros: "Arrived earlier than scheduled."

Cons: "Food options are terrible especially when you pay for them. Better quality needed"

Pros: "price efficiency"
Cons: "gate change last minute"

Pros: "Mate"
Cons: "Late"

Cons: "Way too cramped. Only 1 washroom."

Cons: "Because of the discounted fare I was placed in rear seating at the very back of the plane and to change seats was to cost me $14"

Pros: "Smooth trip."
Cons: "No one would get a wheelchair to get to cart that was on different floor. Driver didn't volunteer to carry bags to cart."

Cons: "No information"

Pros: "On time, free coffee, free pretzels"
Cons: "Going home."

Cons: "Booked our seats 24 hours in advance and could not get seats together. Airline expects us to pay extra for reasonable expectations as that"

Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."

Pros: "Talia is an excellent stewardess—She takes good care of people"

Pros: "Haven't taken it yet"
Cons: "Well I'm not on the plane yet cause you left.me stuck in Vancouver"

Cons: "Woman in seat beside should have taken 2 seats"

Pros: "New plane was nice."
Cons: "Snacks offered"

Cons: "Delay"

Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"

Pros: "Comfortable seats"
Cons: "Late departure"

Pros: "Some of the people who helped with wheelchair assistance for my dad were kind."
Cons: "1. I previously asked for wheelchair assistance for my father and when we dropped off our bags the agent said she would get someone and told us to sit in the waiting area. After five minutes no one came so I went to the assistance desk and they said they hadn't been informed so they sent someone right away. If I hadn't been there to ask, I don't know how long my mom and dad would have sat there. 2. The man who wheeled my dad to the gate was very nice and he said he arranged for all of us to sit together, which was nice because I wasn't able to sit with my parents since we weren't able to choose the same row when we booked. When we boarded, we found out that the seats hadn't been changed, and the person who previously booked the seat beside my parents refused to move so I sat in the row beside them. These problems were minor but they highlighted a lack of communication between staff and the attendant dealing with us wasn't the most friendly either. I used to fly westjet in the early days when I still lived in Canada and I've noticed that the level of service has gone down. Thank you for allowing me the opportunity and space to comment. Asunción Perez"

Pros: "Staff and aervice was great! No complaint!"
Cons: "We had to put our carry on bags a little far away from our seats"

Pros: "I just love WestJet"

Cons: "Transferring between distant terminals in LAX was a pain. I'm glad that I had a long layover between flights to make the journey that required leaving and re-entering security."

Pros: "Not cold, not noisy aircraft"

Pros: "Landed 10 minutes early. Good landing in tough conditions"

Cons: "To the best of my knowledge I paid for a window seat on my trip to Montreal. It was the only option I elected to pay for, yet, I found myself in the middle seat. A personal life lesson we’ll learned and an experience to be remembered & considered, under advisement, on any future bookings."

Cons: "Small!!!"

Pros: "The people that work for WestJet are exceptional! I find everyone there is knowledge, helpful and happy. The last one is why I fly with WestJet. Its a real treat to be so well taken care of."

Pros: "I upgraded and that was definitely worth it."
Cons: "I don't like 2.5 hour flights in general. Just long enough to be annoying. But that has nothing to do with you and your airline."

Cons: "Not one complaint"

Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."

Cons: "Being late into LA"

Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"

Cons: "My luggage did not make it."

Pros: "Smooth, friendly and cost effective."

Cons: "No entertain system"

Pros: "Nice Staff. Easy process."

Cons: "cabin was too hot"

Pros: "Drinks and snacks several times! Lots of movies!"

Pros: "Comfy legroom (for someone who is 6'5") and comfortable seat."
Cons: "Late take off, late arrival at gate, late baggage delivery."

Pros: "Staff were very good"
Cons: "No frills flight, their booking and computer systems are not good."