Pros: Great location, easy access from the CTA yellow line. Fast, great customer service.
Cons: There was trash under the car seats. The car was not in top shape--the knob to adjust the mirrors didn't work, and the car made loud intermittent noises on the interstate.
29 Dec 2016
Syringe Needles in Car
Cons: Found used syringe needles in the car. When I dropped it off, they were appropriately mortified, but wouldn't offer any discount. I'm still waiting for a call back from customer service.
30 Jan 2017
These guys were sharp
Pros: Great experience
19 Oct 2015
Cons: When I arrived at the rental company, they informed me that they did not have any cars, not even models close to what I had reserved, available. They had a compact car and a giant suv. Neither car was an option for me. I had reserved this car at that particular time and had to take time off of work to pick it up. Since there were absolutely no cars available, I had to cancel my reservation. This experience was more or less a disaster. Would not rent from this location again.
28 Aug 2016
Good service. Shotty car cleaning.
Pros: Customer service was nice and friendly. I accidentally booked my reservation for the wrong week and they worked with me on-site to find a car for the day I needed it.
Cons: The only complaint was the car cleanliness. It was pretty dirty at pick-up. Never had that issue with an Enterprise car before.
30 Dec 2016
Great Service, awful car
Pros: Customer service was excellent
Cons: Jeep Compass is the worse car I have ever driven. I think the car was defective, because there is no way something like this vehicle should be allowed on the road if I was driving a vehicle without a defect.
9 Oct 2016
Pros: Very polite service, vehicle went great and pickup/dropoff was smooth. Also like the take on Tolls that you pay a flat fee and they pay the tolls, unlike some rentals that charge a fee and then also send you bills for tolls for weeks after.
Cons: No complaints
22 Oct 2016
Be careful with the amount the company charges on
Cons: Overcharged on my credit card
Had to pick the car in another branch
The tank wasnt full
The car had some broken parts and the cover of the luggage was missing
Cons: Despite having made a reservation weeks in advance, this location didn't have any cars. I was forced to find another rental agency in the city.
8 Jun 2017
Pros: They did not have a car for me. Apparently their customers extended the rental so they did not have a car for me
9 Jun 2017
Cons: Food and dental scraps in car
11 Jun 2017
Pros: I enjoyed that rental was easy, cheap, and quick. I was in and out both times very fast.
Cons: I didn't like the fact that the men inside who were helping me just stood around and talked nastily about me while my wife was outside struggling with bags. I was doing the final inspection of the car and we were moving our things inside the waiting room to get out of the way, but rather than helping my wife with the bags, the two men working just watched as the wind blew up her dress from inside the storefront. Not cool, not cool at all.
Also not only did they badmouth me for "not filling the gas tank" which it was full. They also gave me grief about arriving at 245, when very clearly my check out time was 3. If anything I did then a favor.