Pick-up location | Morrisville |
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Car types | Compact, Compact SUV, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, Premium, Standard, Standard SUV |
Rental locations | 11 |
Airport locations | 10 |
Popular agencies | Thrifty, Avis, Dollar, Budget, Alamo |
Economy | C$ 85/day |
Compact | C$ 93/day |
Intermediate | C$ 91/day |
Standard | C$ 133/day |
Full-size | C$ 120/day |
Premium | C$ 176/day |
Luxury | C$ 162/day |
Compact SUV | C$ 118/day |
Intermediate SUV | C$ 123/day |
Standard SUV | C$ 132/day |
One location in Morrisville
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9.2 Wonderful
Jun. 2019
Pros:
quick in and outCons:
Car interior could have been cleaner (empty water bottles, luggage tags under seat upon pick-up)8.0 Very good
Apr. 2019
Pros:
The car, drop off was easy.Cons:
We waited for 30 min for a shuttle when finally another car rental company had to give us a ride to the Alamo counter. It was absurd9.6 Wonderful
Apr. 2019
Cons:
The price was a little high.6.4 Okay
Mar. 2019
Pros:
My pick-up person was not friendly. He acted annoyed that I was even there.5.6 Fair
Mar. 2019
Cons:
The car we had, a jeep Cherokee, only had 20k Mike's,however, 1 day in the car stalled while driving... multiple times. The car wouldn't go over 10mph. We were able to make it to thehotel, but the evening was shot. Disappointed that they didn't even offer a credit for the issue.10.0 Wonderful
Feb. 2019
Pros:
Top 2 associates in th rental businessOne location in Morrisville
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8.0 Very good
May 2021
Pros:
Yes the drop off was easy the staff efficient8.0 Very good
Apr. 2021
Cons:
Pick up took 1- 1-1/2 hours. It was not pleasant. Not enough customer service assistance.2.0 Poor
Apr. 2021
Pros:
Car was cleanCons:
Manipulation of description of the car type. Luxury is not luxury when booked with third party. Vehicle given is not comparable to rate and class of cars. Know of the issue yet keeps in place because more money can be made by strategically given cars and not. It was a horrible experience2.0 Poor
Apr. 2021
Pros:
Car was fineCons:
Waited 45 minutes in line for pickup. When I told salesperson I didn’t need insurance, I had it already- he asked me what kind. I said usaa. He responded - you’ll be 100 percent responsible then if anything happens to the car (implying my coverage wouldn’t apply to the rental). Thankfully, I’m smart enough to know better. I feel bad for others who aren’t. Then was charged 42 dollars in airport fees for a car I pre-paid for in full. Extremely angry.8.0 Very good
Apr. 2021
Pros:
YesCons:
Would like to be told it was push button start. Do not like those. $13.00 for 2nd driver is a rip-off.4.0 Mediocre
Jan. 2021
Pros:
Pickup staff very helpful. Car was very clean.Cons:
Car had a very bright media screen that couldn’t be dimmed while driving at night. Felt dangerous with a bright light in my eyes while driving. Drop off was terrible, the woman working the counter didn’t know how to handle my return properly and I’ve yet to be emailed a receipt.One location in Morrisville
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7.9 Good
Jun. 2021
4.0 Mediocre
May 2021
Cons:
The daily rate is outrageous.10.0 Wonderful
May 2021
Pros:
yes4.0 Mediocre
May 2021
Pros:
The car was cleanCons:
Standing in line for over an hour was outrageous. Thrifty didn’t even have their own store front, everyone went through Hertz. I won’t be using them again6.0 Okay
Apr. 2021
Pros:
The cancellationCons:
After cancelling, another attempt did the same results! I entered my times and they changed in the reservation itself.... I could not cut the trip short because of the car rental!2.0 Poor
Apr. 2021
Cons:
This car was a rip off which normally rented for 10 per day. When I got to Raleigh they added an additional 100.00 in charges. Y’all are so unethical it’s disgusting. I have used kayak many times in the past I won’t use the site again.One location in Morrisville
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8.0 Very good
Oct. 2022
2.0 Poor
Oct. 2022
4.0 Mediocre
Oct. 2022
10.0 Wonderful
Oct. 2022
6.0 Okay
Oct. 2022
2.0 Poor
Sep. 2022
One location in Morrisville
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10.0 Wonderful
Jan. 2020
Pros:
Got a free upgrade, clean and smooth car rideCons:
Nothing I can think off6.0 Okay
Jan. 2020
Cons:
reserved a mini van when I got there they didn't have one2.0 Poor
Sep. 2019
Cons:
Wanted to charge a $20/day surcharge for mileage over 2509.6 Wonderful
Jul. 2019
Pros:
The staff was friendly & helpfulCons:
I really had no problems8.4 Very good
Apr. 2019
Pros:
The customer service rep was very friendly and gave me all the information I needed to get me on my way.Cons:
The vehicle we were given was not the one I agreed to rent, but was a comparable substitute. The paint was a little scratched up, and could have been washed up.9.6 Wonderful
Apr. 2019
Pros:
We were lucky to have rented an SUV that only had 24 miles on it. There was still plastic covering parts of the console. This was the first time I had driven this sort of vehicle. It had a ton of features and was super comfortable.Cons:
It was difficult to find the car rental location and when I called it was hard to get ahold of someone to clarify directions. The agent was all by herself and couldn’t manage the desk and the phone by herself without effecting the quality of service, but she did the best she could and was great.One location in Morrisville
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6.0 Okay
May 2021
Pros:
While the drop off was east, I found that I was charged $6.99 for gas when I filled the gas rouhgly one mile from the drop off place. My mistake is I did not check the bill until I reached home. I feel cheated because I filled the carCons:
The staff should be fair and inform the client that they find the tank not filled while we signed to fill and bring. Clean the car better both inside and outside. There was smell of smoke inside the car when I took it. I mentioned this to the security at the gate. He told me that this may be from the material used for the upholstery.6.0 Okay
Apr. 2021
Cons:
They said the lot opened at 4 am. Waited until 4:20 am then had to walk to the terminal.9.6 Wonderful
Aug. 2020
Pros:
Service and type of car.Cons:
There was a smoke odor inside the car when we picked it up.4.4 Mediocre
Aug. 2020
Pros:
no contact with anyone at drop off.Cons:
I waited 35 minutes for a car after i signed my rental agreement and left the counter. unacceptable.6.0 Okay
Jul. 2020
Pros:
Car was fineCons:
Took a while to get the car when I picked it up. I had a 9:00 drop off time. Arrived to Avis at 9:00 and no one was at the office and the door was locked. Avis worked showed up at 9:15 and couldn’t even get in the office. I had to leave my rental agreement and keys with her at the front door because we were all stuck outside. Very unprofessional10.0 Wonderful
Jun. 2020
Pros:
sTAFF BOTh places where excellentCons:
etoll was confusingOne location in Morrisville
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4.8 Mediocre
Aug. 2019
Cons:
The agent at pickup was horrible. Unable to perform any task by herself. Poorly trained. The rental agency was supposed to have my car ready at 5 but got a car at six. 3 customers ahead of me and 3 customers behind me got their cars while my easy transaction went by the wayside. There is more but6.0 Okay
Jul. 2019
Pros:
Good, clean carCons:
Longer wait than usual to get car. The representative tried to tack on an extra hour to increase charges. The rep sent me in the wrong direction to get the car, which when I ultimately found the car, it was boxed in between two other cars and another rep had to move a vehicle so that I could leave.2.4 Poor
Jul. 2019
Pros:
Manager credited me one day for being given an unclean car with no working radio and having poor customer service.Cons:
I could have been credited more than one day for the major inconvenience that this experience caused.7.6 Good
Jun. 2019
Pros:
Pick-up staff didn't seem very excited to be at work and weren't super friendly. They got the job done, but all explanations were very fast and assumed we knew exactly what they were talking about. There was also a slight language barrier as English was a second language for the staff.Cons:
More agents available would have sped up the process.2.0 Poor
May 2019
Cons:
They would not let me rent a car because I did not have a credit card other than my Wells Fargo visa4.4 Mediocre
May 2019
Pros:
Shuttle was convenient and staff was friendly. No long lines.Cons:
The car sucked. Smelled like smoke stained seats car shifted so bad. Sputtered almost. Have rented way better cars for the price.One location in Morrisville
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4.4 Mediocre
Dec. 2019
Pros:
Absolutely niothing!!! Shady salespeople, uncooperative salespeople when trying to remove expensive “extra’s after day 1 of four day rental. Rude salespeople (Janet) coward manager that would never come out of office to meet with me. Tried calling 1-800 phone number, uncooperative also, they told me I needed to go to rental site which I did—they wouldn’t take off extra’s unless I returned the car. The rental site told me to call 1-800 which would not help me...AWFUL service.Cons:
Everything...6.4 Okay
Sep. 2019
Pros:
The deal was great cheapest SUV we found to rent for ten days.Cons:
Advantage charged way to much for extras or extra driver and double the price of normal insurance. Plus tried selling as a toll easy pass by misleading about tolls in NC. the car was not cleaned very well. Windshield wiper fluid ran out after first use10.0 Wonderful
Sep. 2019
Pros:
Nice car, easy drop off and pick up. Very good value.Cons:
You just have to ignore all the scary upsell stuff at the start since between your car insurance and credit card company pretty much all fees associated with a crash will be covered. It was a good value.8.0 Very good
Aug. 2019
Pros:
It was early in the AM, but they were very professional and friendly.Cons:
There was a veiled threat by the rental associate that the insurance we'd purchased through Kayak left us vulnerable, and that they'd bill us for any "days" our car was unavailable if it needed repair from an accident, and that the insurance we'd purchased most likely wouldn't cover that cost.9.2 Wonderful
Jun. 2019
Pros:
They had only one shuttle van running to and from the airport, so it was the slowest option in terms of getting to the rental car place.6.0 Okay
Jun. 2019
Pros:
The staff is friendly. George was extremely helpful and courteous.Cons:
represent the real costs of rental online. Once on site I paid more on charges, fees and taxes then the actual vehicle rental. I also hold Kayak responsible.One location in Morrisville
One location in Morrisville
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5.2 Fair
Apr. 2019
Cons:
Make it clearer what they consider suitable substitute vehicles. Provide onsite parking for personal vehicles.8.0 Very good
May 2017
Pros:
The car was great, the people were very nice.Cons:
there were very limited instructions for dropoff procedures. I could not find clear instructions anywhere and there were no representatives available at the time of day I needed to return the vehicle.10.0 Wonderful
Mar. 2017
Pros:
Fast, courteous serviceCons:
Nothing2.0 Poor
Dec. 2016
Pros:
I had an absolutely awful experience. It was honestly so bad that I can't bring myself to write it again. Let's just say the customer service was completely unhelpful, I was misinformed multiple times and had to spend an additional $1000. I will absolutely NEVER rent from national again, no matter what deal they offer, just on principle.Cons:
Company policy, customer service.6.4 Okay
Sep. 2016
Pros:
Car was available and service was quick.Cons:
Price was almost $100 more than quoted online. Were not told of the highway tax in NC.One location in Morrisville
Most popular car type | Mini |
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