Excellent
9.0
Pros:
shuttle, front desk and restaurant was great
Cons:
i was there for 2 nights. the first morning all the cleaning staff did was put new water out. they did not restock coffee cups or empty garbage. it was ok that they did not remake bed or put out fresh linens
Excellent
8.0
Pros:
close to my departure gate at airport
Cons:
only one nice restaurant that didn’t open until dinner
Mediocre
3.0
Pros:
We went to a nice restaurant bar and had an appetizer and a drink in a nice setting with very pleasant employees,
Cons:
The room was dated, spartan uninviting and uncomfortable, We were given an ada bathroom which was uninviting. The hallways felt old and dated,
Mediocre
3.0
Cons:
Staff incorrectly ran my credit card too many times causing my bank to issue alert and decline payment for hotel room at first. I had to text bank that purchase was valid. Card key to hotel door did not work 2nd time. Went down to lobby to pick up food order from hotel restaurant and when I tried to unlock door it would not open. Had to call lobby 2xs to address issue. Food was cold by the time issue addressed. Also, toilet not working correctly. It took numerous times of flushing to empty bowl. Staff unfriendly during checkout. Overheard staff member telling another guest that they were having issues with hotel keys.
Good
6.0
Pros:
Things we did not like: We were told the hotel was inside terminal, it is adjacent NOT connected via tram. We collected our bags, walked an awful long route to get to a place where we crossed the street and then had to go up and down stairs, four persons on an cross-Atlantic trip. We had baggage. When we finally arrived, we only received one executive suite (two were booked), there was a bare bones room service menu. DiD NOT LIKE.
Cons:
Service, could order a lite bite on from limited menu during the evening. In the morning there was NO room service. I almost went downstairs in my pajamas in protest.
Mediocre
3.0
Pros:
The room and place itself was wonderful..
Cons:
The employees.. I got to the airport at 1145 pm and did not get picked up till 135am
Okay
5.0
Pros:
The hotel is clean as it should be. If traveling by air, this is the place to be. Would I recommend, absolutely.
Cons:
No food available after 10 pm (Saturday night) if you¿re staying in, not even delivery. In house restaurant stopped serving at that time. I went to sleep hungry since I already returned my rental car.
Excellent
10.0
Pros:
Great stay. Everything u need available for a stay at airport.
Cons:
No
Excellent
10.0
Pros:
The location, breakfast buffet and the hours of the other restaurants which was very convenient for me.
Cons:
No, there was nothing to report. I liked this hotel.
Excellent
10.0
Pros:
Very nice location for flying in. Also many amenities there that are available. Great little coffee shop and the pizza in Aces is great
Cons:
Nope
Excellent
10.0
Pros:
Great location to catch an early flight out of DFW.
Cons:
Nothing to mention
Excellent
9.0
Pros:
Free shuttle, large rooms, friendly staff, great location, and gave me everything I needed to be comfy while waiting for a connecting flight.
Cons:
The hotel is advertised as being on site of the DFW airport, but it's not attached to the airport. Expect to shuttle, walk through a parking garage and several flights of stairs, or taxi to this hotel. Additionally, food should be free for the costs.
Excellent
10.0
Pros:
very convenient on the airport property
Cons:
The price was a but pricey...but very impressed with the outcome
Excellent
10.0
Pros:
great service
Excellent
10.0
Pros:
we liked that it was on the airport circuit. It was easy to get to and back to the airport.
Cons:
No
Good
6.4
Everything was so perfect. But when I tried to take shuttle to airport. Shuttle driver asked me. "Where are u going to? China?" I didn't expect that from hotel staffs. Why would he judge where im going to?
Good
6.0
Pros:
The location was ideal and the staff were very nice.
Cons:
The bathroom in the room was dirty / gross.
Excellent
10.0
Pros:
Staff was very accommodating. Room was nice and clean and quite.
Excellent
10.0
Pros:
Hotel was very nice and clean. If your planning on catching a flight the next day,this is the hotel to stay at
Cons:
The location is great if your planning on catching a flight but too stay and go shopping and sightseeing I DON'T THINK SO.Very busy place airport traffic like crazy so I don't recommend staying for peace and quiet
Good
7.0
Pros:
Very close to the airport
Cons:
Getting to the hotel from the airport was confusing
Good
7.0
Pros:
We love staying here because of the convenience
Cons:
It wasn¿t as clean as it normally is.
Mediocre
3.0
Pros:
Parking was easy
Cons:
It was very difficult getting to the hotel. The hotel cannot be reached via the service road. There should be a parking fee included in the description.
Poor
1.0
Pros:
The location to the airport
Cons:
We had to switch rooms when I saw a 2¿ cockroach in the bathroom just before I was about to go to sleep. Didn¿t get much sleep that night even in the new room unfortunately.
Okay
4.0
Pros:
Close to the airport
Cons:
It was very dirty and smelled bad.
Mediocre
3.0
Cons:
Their advertisements say free shuttle service¿ And I confirmed on the phone that it runs every 20 minutes from the airport¿ I waited 45 minutes without them picking me up¿ I called.. I was told that¿s it was my fault that I should have called
Excellent
10.0
Texas hospitality at its finest! We arrived super later after after a long flight, and the staff made sure we were taken care of.
Okay
4.0
Pros:
Restaurant food is good, though pricey. Hotel is inside airport grounds with no shuttles running to visit any shopping :/ only Uber. The only shuttle ride available is to the airport dropoff.
Cons:
The front desk staff were very short with me when I called in. They didn't offer additional information unless I asked direct questions. Sheets/blankets were stained and the down feathers had all but disintegrated! You could see through the comforter!
Excellent
9.2
This wasn't the fanciest or the nicest hotel I've been in, but it definitely wasn't bad! It was clean and tidy with a very convenient and helpful shuttle to the airport. The perfect spot for a cheaper, overnight layover.
Good
6.0
Pros:
Price
Cons:
Their refusal to use their shuttle to a local business
Okay
4.0
Pros:
Cleanliness, cozy, right at the center of airport
Cons:
I bought this on flash deal. Did not need to be at the airport for any reason. Beware if you just need a hotel room to crash. I saved money on room but paid more on parking. This was the worst deal I bought. Noting wrong with the hotel, it was the locatio
Mediocre
2.0
Pros:
Nothing!
Cons:
No water or complimentary coffee. Very expensive. Very crowded during covid. Covid exposure Very high in full restaurant.
Mediocre
2.0
Pros:
Not much. The kindest was the morning front desk person, who apologized for my experience and gave me a form to validate my parking that I have to fill out and fax in. 12 p.m. checkout is nice.
Cons:
-Not AT ALL where description said it was located -NOT Lake Grapevine-it is in the middle of the Airport -Drove for an hour trying to find it w/GPS -$24 to park -hotel employee from hotel was condescending when I asked for assistance, told me it was m
Mediocre
3.0
Pros:
The customer service by the hotel clerk
Cons:
Right by the freeway, filthy grounds with trash all over, dog excretement in the common areas and overall run down hotel- definitely not a 3.5 star hotel.
Poor
1.0
Pros:
The deck.
Cons:
Rude staff,nonexistant customer service ,was lied to regarding shuttle service,no restaraunt,we were double booked,no booze,broken tv,and mask nazis everywere.
Good
6.0
Pros:
Rooms are clean
Cons:
There is no bottled water available in rooms
Poor
1.0
Pros:
What I liked most about the Hyatt Hotel was that the rooms were non-smoking.
Cons:
The room was extremely hot no matter what temperature I turned the thermostat to. I was very uncomfortable.
Okay
5.0
Pros:
Proximity to the airport, staff was nice, shuttle driver was kind
Cons:
The only food options are inside the hotel. The restaurant food is lackluster. Because of the location, food delivery services are nonexistent. My bathroom had hair in the shower and on the floor, the tile grout was black in many places (bleach fixes this
Good
7.0
Pros:
Location
Cons:
Dirty bathroom
Mediocre
3.0
Pros:
The balcony and watching the planes take off
Cons:
Wasn¿t a good stay for the money. No breakfast. Pool was dirty dirty. This hotel was dirty. No microwave. No coffee. It¿s not worth the money at all for what I paid. Very disappointed!!!!
Mediocre
2.0
Pros:
It had beds and a shower
Cons:
Sub-par. Smudge prints on doors and mirrors. Outdated electronics with minimal ability to find programming on TV to watch. Front desk was fine. Manager offered no discounts or free stays for our trouble. Never had a Hyatt experience like this.
Excellent
10.0
Pros:
The World of Hyatt app was the most convenient part, from key service to requesting towels. Not once did I go to the front desk, excellent and safe.
Okay
5.0
Pros:
Just average. Nothing spectacular
Cons:
This was just an average hotel room. Iââ¬â¢ve stayed at Comfort Inns with much nicer rooms
Okay
4.0
Pros:
Close location near the airport and the shuttle service
Cons:
1- no coffee maker were in the room. 2- the bed is not too comfortable. 3- No traveller needs such as tooth paste. 4- did not see a vending machine in the same floor.
Okay
5.0
Pros:
Proximity to DFW
Cons:
No coffee in the room. I like to have coffee while getting dressed and it is not available in the room. The coffee served in the lobby was terrible. This is a basic requirement and why I would not stay here again.
Poor
1.0
Pros:
N/A
Cons:
Customer service was poor. My interaction with the front desk left me to feel deeply unappreciated. It felt like I should have just been grateful that they were accepting my money. I will highly recommend people do not go there. Downgrade it to a 3-star
Excellent
8.0
Pricey for what you get. Rooms are old, spring mattresses that poke at night, toilet was dirty and had un-flushed toilet paper in it. Doordash or other delivery services are not accessible here. Staff are excellent and go out of their way to serve.
Poor
1.0
Cons:
I was assaulted on Oct.8 in the hallway leading to my room.
Poor
1.0
Pros:
Nothing
Cons:
I did not like anything about the hotel
Okay
5.0
Pros:
Cleanliness
Cons:
No coffee pot or complimentary coffee. Cheapest cup in hotel was $5 for 6oz cup. Bed was hard. Room didn't have a iron. Asked twice but didn't get one until 11 pm. Denied maid because of 2 night stay. Maids are afraid of covid so no daily cleaning
Poor
1.0
Pros:
Parking
Cons:
Room subpar, Dirty, TV didn't work properly
Mediocre
3.0
Pros:
Location to the airport / shuttle service was great.
Cons:
-No microwave not told they were on even numbered floors until Icheckout -Towel hook BEHIND shower door?poor placement -TV didnââ¬â¢t work. Front desk no help -staff unsympathetic at checkout. Just ââ¬ÅIââ¬â¢m sorryÃ
Good
7.4
Cons:
Worst food in a very long time
Good
7.0
Pros:
Close to the terminal.
Cons:
The bed was extremely hard and had a limited amount of pillows.
Good
6.0
Pros:
Close to the airport. Very clean and quiet. Visually appealing.
Cons:
Hotel restaurant was very disappointing. Food was disappointing, and cafeteria like. Portions very small. Nothing close to what a hotel restaurant would advertise. Check out promised an email receipt. Nothing received. Service was appropriate.
Okay
5.0
Pros:
The staff were helpful despite everything still closed.
Cons:
Still charging a resort like fee despite everything shut down and not available. Did not think this was fair.
Good
6.0
Pros:
It is not a fair time to evaluate the hotel because of the Covid 19 precautions
Cons:
No coffee pot in the room
Good
6.0
Pros:
Location
Cons:
Overpriced
Good
7.1
Pros:
Location
Cons:
Better price to value
Excellent
8.2
Pros:
Had a great early dinner Great service Chef very helpful
Cons:
Our drains in our room backed up!! First the shower-engineering came up and fixed THEN in am, both shower AND sink backed up NOT our usual stay with Hyatt
Okay
4.8
Pros:
Close to the airport
Cons:
Terrible service especially at the restaurant I waited over an hour for a to go pizza which turned out to be a flatbread that was disgusting
Mediocre
3.1
Pros:
The sheets were comfortable.
Cons:
Price was way too high for amenities in room. Ac was broken, later fixed. Lampshade was cracked and stained. No sitting area. A dorm fridge shoved in the corner.
Mediocre
3.0
Cons:
They gave me the key to an occupied room. I had already closed the door behind me when found out the room was occupied. Not a pleasant experience by any means.
Good
6.0
Pros:
Very convenient if you are flying from dfw
Cons:
Parking is 18 dollars, its a little further away from hotel entrance which is an inconvenience for families with young children, cleanliness is abig concern, we booked a king suite and the sofa was so dustythat even with aweak eye sight icould see tons of dust built up in all edges and corners. Spent most of time sneezing and coughing.
Excellent
10.0
Pros:
Nice sized room. Clean and very close. Just walk out near Gate C19 across the parking garage.
Cons:
-
Excellent
10.0
Pros:
convenient next to airport, very efficient front desk staff, wonderfully clean and furnished rooms.
Excellent
9.7
Pros:
I thoroughly enjoyed my stay. Hotel staff was very pleasant. Only issue I had was that I filled out my breakfast order form for in room service. I hung it outsider my door before 12am liked it said and it was never picked up. I was in a rush that morning and it would have been great to eat breakfast in my room. Mister Gs is excellent. A hidden gem I'd say
Cons:
My room service tag was never picked up
Excellent
10.0
Pros:
Great service, room was nice, excellent steakhouse..service at steakhouse excellent and host is outstanding and great sense of humor..would come back just bc of him
Cons:
Snack items in lobby coffee shop very overpriced..4 dollars for little bag fruit chews..should be 1.5, chips etc were all overpriced
Excellent
8.5
Pros:
Free shuttle to and from airport.
Excellent
10.0
Pros:
Our flight was canceled and bags lost, and it was after before we got to the hotel. Staff was super helpful to get us some basic items for the night and get us checked in. Great service and super clean rooms!
Excellent
10.0
Pros:
Efficient staff, all expected amentities available and excellent food options available!
Cons:
Nothing
Good
6.2
Cons:
The hotel largely serves business travelers who are stuck at DFW airport due to problems with flights. For this reason, the hotel serves an important need. However, it is very overpriced. There was a dead roach in my room.
Good
6.8
Pros:
table with combs, razors, etc for stranded passengers
Cons:
room by elevator
Excellent
9.7
Pros:
The hotel had a very efficient check in process. Staff were friendly and welcoming to me checking in alone with two young children. The casual restaurant in the hotel had good food for the price.
Cons:
The room was clean and functional, but some of the touches in structure of the room felt industrial. The extra lock on the door didn't work as well. It was not the right size for the bulb of the locking mechanism.
Good
7.7
Pros:
I like that this place was minutes from the airport. They have monitors everywhere telling you flight status. The rooms are spacious, and modern/newly remodeled. Place was affordable... Was only $134/night compared to others near the airport were asking $175-250/night.
Cons:
There isn't any signs at the airport that point you to Hyatt Regency only to Grand Hyatt which are two different places. We flew American Airlines and got off at Terminal D at DFW and the best thing I can advise is walk to Grand Hyatt then make a left to go outside, and the Hyatt service guy will call a Hyatt shuttle to get you to the Regency (takes 5min). Lastly don't order room service late night unless you're willing to dish out $$$. The fine print on the bottom of the menu says they charge you 21% service fee and tax/gratituity, so when the guy comes DO NOT TIP again like we did. They're getting twice the tip.
Good
7.1
Pros:
Good food
Cons:
Bathroom too small, charged for bottle water, too expensive for level of hotel other than airport location
Good
6.5
Pros:
30+ minutes to check in.
Okay
4.5
Pros:
Next to the airport
Cons:
Air didn't work